What users are saying about
45 Ratings
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Top Rated
359 Ratings
45 Ratings
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Score 5.8 out of 100

Linode

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Top Rated
359 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Attribute Ratings

  • Linode is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

Likelihood to Recommend

4.7

HostGator

47%
19 Ratings
8.8

Linode

88%
208 Ratings

Likelihood to Renew

8.0

HostGator

80%
1 Rating
9.0

Linode

90%
10 Ratings

Usability

HostGator

N/A
0 Ratings
9.0

Linode

90%
12 Ratings

Availability

HostGator

N/A
0 Ratings
9.1

Linode

91%
1 Rating

Performance

HostGator

N/A
0 Ratings
9.1

Linode

91%
1 Rating

Support Rating

7.7

HostGator

77%
9 Ratings
8.6

Linode

86%
207 Ratings

Implementation Rating

HostGator

N/A
0 Ratings
8.8

Linode

88%
6 Ratings

Product Scalability

HostGator

N/A
0 Ratings
9.1

Linode

91%
1 Rating

Likelihood to Recommend

Newfold Digital (Endurance + Web.com)

HostGator for email, domain and website hosting--delightful, 100% satisfied! Have always had ample capacity for company email needs, features work well. I have used it off and on for several organizations since 2011. HostGator website building is fairly straightforward, although I wouldn't recommend it for first-time web designing. The pluses on the HostGator website builder: great-looking themes, adequate webpage capacity, really cool scrolling capabilities, which trends well now. Easier than building a WordPress website from scratch, which can also be done for free in HostGator. I'd say it's limited compared to feature-rich WP, but it designs as nicely as Wix.
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Linode

I would go for Linode if the job requires a more straightforward, lean, and budget-conscious hosting solution compared to the bigger clouds like Amazon Web Services, Google Cloud Platform, Microsoft Azure, Oracle Cloud, etc.; yet would require a more performant and reputable vendor with better support when the software being hosted is mission-critical or client-facing.
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Pros

Newfold Digital (Endurance + Web.com)

  • The pricing is a big feature for this hosting company
  • Every three years when the hosting contract is coming to an end, they offer a reduced fee to upgrade your server plan, which is more cost effective than renewing at the regular rate for whatever plan you're currently using.
  • The customer service workers are professional and friendly.
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Linode

  • It's super easy-to-use - set up a complete virtual environment in a few minutes.
  • Linode is the ONLY service I know that will let you DOWNSIZE a VM - super useful.
  • The price is right - spin up any size server and add additional block storage if needed.
  • Object memory is cheap and integrates very well with S3 CLIs and applications.
  • I've been very happy with the knowledgeable and friendly customer service.
  • The more recent additions of a firewall and Kubernetes is a welcome plus.
  • The load balancer ("Load Balancer") service is easy to spin up and configure.
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Cons

Newfold Digital (Endurance + Web.com)

  • Support could be better, it takes a long time to connect with somebody
  • You need to pay extra for a backup you can rely on
  • SiteLock is sold separately, but did not help when we were hacked
  • Site seems to slow down from time to time
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Linode

  • I have not succeeded in using the DNS of Linode with a website not hosted in their server. I hope their DNS is as user-friendly as DO and Vultr.
  • Cloud storage user interface is not as easy as DO. I want to see their cloud storage on a pay-per-usage scheme, not monthly.
  • For VPS, I wish Linode to increase the SSD space storage of their basic VPS larger than those of competitors.
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Pricing Details

HostGator

Starting Price

$2.75 per month

Editions & Modules

HostGator editions and modules pricing
EditionModules
Hatchling$2.751
Baby$3.502
Business$5.253

Footnotes

  1. per month
  2. per month
  3. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Linode

Starting Price

$0 Monthly or Hourly

Editions & Modules

Linode editions and modules pricing
EditionModules
Dedicated CPU 4 GB RAM$30/month or $0.05/hour1
Dedicated CPU 8 GB RAM$60/month or $0.09/hour2

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

CPU, transfer, storage, and RAM bundled into one simple price. Increase storage capacity with additional Block Storage or S3-compatible Object Storage. Add instant Backups with complete independency to your stack. Ensure your applications and services are highly-available with Linode NodeBalancers. Deploy Kubernetes clusters with our fully-managed container orchestration engine.

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Likelihood to Renew

Newfold Digital (Endurance + Web.com)

Because we have in house technical support to compensate the lack of quality HostGator tech support, and because the price continues to be affordable the business is likely to continue using HostGator. They provide what the business needs and we have in house support to maintain it.
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Linode

I've been with them a long time. They provide me with the capabilities I need coupled with knowledgeable support that's not pay-for-extra. However, if I move to a non-Linux OS, the level of support by necessity will drop off. I can still ask questions about the infrastructure but I my ability to ask about OS features will decrease.
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Usability

Newfold Digital (Endurance + Web.com)

No answers on this topic

Linode

It's pretty easy for me, but I preferred their old interface before it was called 'cloud' (not a computer science term.) The new interface looks easier but I had to ask for help for things I used to be able to find myself. If someone was new to it--without having used their old interface--it might be easier for them than it originally was for me.
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Reliability and Availability

Newfold Digital (Endurance + Web.com)

No answers on this topic

Linode

There is very little planned downtime. Whenever planned downtime is necessary I'm always given lots of advanced notice and an explanation that I can pass along to my users that they'll understand. I really appreciate that Linode appreciates my commitment to reliable service to my users. It shows that they believe they've been successful when I'm successful.
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Performance

Newfold Digital (Endurance + Web.com)

No answers on this topic

Linode

Linode is an infrastructure provider issues related to performance are really on me. Linode provides a capable infrastructure and allows me to tailor performance of the services I provide to my customers to my specific situation. Linode allows me to implement "tweaks" that, from experience, I know will do the job with little risk without a whole bunch of static from idiot support 'droids who just get in the way ("this isn't supported at the present time").
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Support Rating

Newfold Digital (Endurance + Web.com)

While you will get support from HostGator, it seems to be a different level from 8-10 years ago. It may take 15-20 minutes to get someone on chat, and unless you follow up, I've found followup email support to take a couple of days. If you stick with it, though, you will get support, and I've never had a problem they couldn't help with.
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Linode

Linode provides prompt support and the technicians are able to answer complex questions regarding Linux configurations, infrastructure details and give shell commands in order to help you out where the problem really is. In some cases, when the situation demands faster action from their side, they help and work as real partners.
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Implementation Rating

Newfold Digital (Endurance + Web.com)

No answers on this topic

Linode

I wish it hadn't taken as many iterations as it did. Some of it is my own fault and some of it was related to limitations imposed on me by the programming environment I chose to use. All in all, I'd say I did a pretty good job. I'd stack my homegrown spam defenses up against anyone's!
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Alternatives Considered

Newfold Digital (Endurance + Web.com)

I prefer HostGator over GoDaddy. HostGator does have better and more reliable customer support, and the user interface and user experience are overall much more friendly and easier to use. GoDaddy does have downtime associated with their hosting in my experience, but I have not experienced that with HostGator.
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Linode

Linode is a simpler solution than Azure Virtual Machines. Its low cost, predictable billing, is a win for clients and its dead-simple setup is easy to get up and running quickly without training, reading copious numbers of potentially out-of-date blog posts, or going through certification processes. Linode delivers a generic VM with a recent version of ubuntu within a few minutes of signup.
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Scalability

Newfold Digital (Endurance + Web.com)

No answers on this topic

Linode

Although I use only a fraction of their product offerings, the total set makes scalability an easy goal to shoot for. As I said, I have a few customers that use the services my Linode provides...and I like it that way. However, should I need to scale up, I can...without incurring any more cost than I need to.
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Return on Investment

Newfold Digital (Endurance + Web.com)

  • Usage of resale options easily quadrupled the money I was spending on HostGator
  • Trust in the host has to be earned, and HostGator has not retained that for me -- it will be a while before I feel confident in their uptime again
  • Overall, HG has been a positive impact on my business as a web developer
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Linode

  • I have ditched my 1200W server and I am now running a mix of Linodes and Raspberry Pi 4s. This is saving a fortune in power bills.
  • I get to use a professional GPU for a few hours a month for tiny fraction of the cost of ownership of even a halfway decent graphics card.
  • I can have a completely fresh machine for testing on demand without spending 20mins installing a new OS or worry that some stuff up with a long running development machine may be causing me problems.
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Screenshots

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