What users are saying about
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Top Rated
225 Ratings

Hotjar

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Top Rated
225 Ratings
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Score 8.7 out of 100
1 Rating
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Score 4 out of 100

Likelihood to Recommend

Hotjar

Hotjar is well suite for organizations that want to get a good glimpse into user behavior on their websites. The tool is easily installed through Google Tag Manager, and then users simply select which pages or paths they want the tool to analyze. After a few days, users can start seeing patterns develop, helping them understand what areas of the user journey flow they need to test out and improve. Hotjar is primarily for web-based experiences, not for mobile applications and other non-web digital applications.
Zach Ettelman | TrustRadius Reviewer

IgniteFeedback

It's an "alright" service if you are looking for a basic level service without much capability to "drill down" into deeper details or hope for multiple integrations with a tech stack you are currently using. One big issue is the data is limited on a window of storage, the results are usually gone after a certain amount of time but if you want to come back to it, you must save it off the server.
Chase Zhang | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Hotjar
IgniteFeedback
5.0
Survey templates
Hotjar
IgniteFeedback
5.0
Themes
Hotjar
IgniteFeedback
5.0
Custom logo/branding
Hotjar
IgniteFeedback
5.0

Survey Content

Hotjar
IgniteFeedback
5.0
Changes to live survey
Hotjar
IgniteFeedback
5.0
Question design help
Hotjar
IgniteFeedback
5.0
Multiple question types
Hotjar
IgniteFeedback
5.0

Survey Logic

Hotjar
IgniteFeedback
5.0
Survey logic flexibility
Hotjar
IgniteFeedback
5.0

Survey Reporting & Analytics

Hotjar
IgniteFeedback
5.0
Response tracking
Hotjar
IgniteFeedback
5.0
Data export
Hotjar
IgniteFeedback
5.0
Standard reports
Hotjar
IgniteFeedback
5.0
Custom reports
Hotjar
IgniteFeedback
5.0
Analytics
Hotjar
IgniteFeedback
5.0

Survey Administration & Security

Hotjar
IgniteFeedback
5.0
Access controls
Hotjar
IgniteFeedback
5.0
Compliance
Hotjar
IgniteFeedback
5.0

Survey Distribution

Hotjar
IgniteFeedback
5.0
Vendor-offered crowdsourcing
Hotjar
IgniteFeedback
5.0
Respondent restrictions
Hotjar
IgniteFeedback
5.0

Pros

Hotjar

  • Heat mapping is great on Hotjar. It is a good place to start when you are looking at the UX & CRO on your website. You can see the % of people clicking on elements on a page, how far they scroll, and mouse movements.
  • Hotjar is great for session recordings. These record the mouse movements, clicks, pages and scrolls of a user in video format. You can watch these to investigate what works well on a site and identify potential roadblocks and bugs.
  • Hotjar is great as it ensures that users details are anonymous; for instance, if you are watching a session recording, you cannot see what a user types in a form field, as Hotjar blanks this out.
  • Hotjar has a poll function, so you can have polls on your website.
Sarah O'Donnell | TrustRadius Reviewer

IgniteFeedback

  • Easy to use
  • Decent priced
  • Goos customer service
Chase Zhang | TrustRadius Reviewer

Cons

Hotjar

  • Customization of in-page user surveys - Although it is a great tool to be able to publish and update user surveys that appear on our web page, the customization options (mostly UI) are somewhat limited, making the survey either stick out like a sore thumb, or look like an advertisement or error on our site. It would be great to get a little bit more control over how the survey appears on our site.
  • Honestly, I have not run into any other major examples I can detail where HotJar has not been able to do what I have needed it to do!
Anonymous | TrustRadius Reviewer

IgniteFeedback

  • Better capabilities
  • Beter Integration
  • Better data tracking
Chase Zhang | TrustRadius Reviewer

Likelihood to Renew

Hotjar

Hotjar 5.1
Based on 2 answers
Even though the heat maps and user recordings were useful, our website was significantly slowed down after we installed Hotjar, so much so, that it took over a minute for our blog to load. The data that we gathered was not worth the length that it took our website to load.
Patrick Eng | TrustRadius Reviewer

IgniteFeedback

No score
No answers yet
No answers on this topic

Usability

Hotjar

Hotjar 9.5
Based on 6 answers
So easy and simple to use! Straightforward anyone in the team is able to easily go in and set up anything in Hotjar. The UI is really simple. Whenever you give feedback to Hotjar they continously take on board the feedback and improve the tool.
Halima Satheya | TrustRadius Reviewer

IgniteFeedback

IgniteFeedback 5.0
Based on 1 answer
It does what you need it to do, but nothing more. I would use it if you are mainly looking for a simple and easy to use service where data and be read easily and quickly. The problem is, when there are questions from other stakeholders, the person who conducted the survey is unable to answer more in-depth questions.
Chase Zhang | TrustRadius Reviewer

Support Rating

Hotjar

Hotjar 9.5
Based on 4 answers
Hotjar is a SaaS-based company, and as such has a good support service. Users can quickly submit support tickets through Hotjar's online portal. Enterprise customers get access to additional support members and have SLAs to support their larger, more complex needs. Overall, Hotjar is extremely reliable and I've never had to reach out to customer support.
Zach Ettelman | TrustRadius Reviewer

IgniteFeedback

IgniteFeedback 5.0
Based on 1 answer
It's okay, nothing too special, and no wow factor. The price is in line with its competition and slightly below us; we were quoted two prices when I mentioned we would potentially keep the current service we were using, and the sales rep lowered the price. It seems they will want your initial business and hope you stay.
Chase Zhang | TrustRadius Reviewer

Alternatives Considered

Hotjar

To be honest, we have only tried Hotjar session recording. I know there are some alternatives but we haven't tried any of them. I think there are none as complete as Hotjar for what you pay (some do heatmaps, other video recording, other polls). And the thing is that all of that is done pretty decent on Hotjar, so I'm not looking for any alternative right now.
Santiago Valdés | TrustRadius Reviewer

IgniteFeedback

This is on par with the competitors at its price, from what our company was quoted and invoiced. The problem is sharing about different tech integrations, you can simply upload results into your CRM for others to look at. Everyone has to keep coming back to the person who conducted the survey to get feedback every time.
Chase Zhang | TrustRadius Reviewer

Return on Investment

Hotjar

  • User Testing Alternative - Instead of hiring UX testers, we can leverage our actual customers to determine how they use our website. This has helped frame website redesign discussions on several occasions.
  • Landing Page Design - We've designed our landing pages based on user feedback from heatmaps we've gathered from Hotjar. Understanding where to place CTAs and other pieces based on user interaction has helped us streamline our landing page design.
  • Device Usage - Part of the data provided by Hotjar includes which device a user is visiting from. This helps us understand how mobile users work differently than desktop users.
Sasha Fritzel | TrustRadius Reviewer

IgniteFeedback

  • Positive: decent price for capabilities.
  • Positive: customer service.
  • Negative: can't really do much beyond basics.
Chase Zhang | TrustRadius Reviewer

Pricing Details

Hotjar

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Hotjar Editions & Modules

Edition
Basic$01
Plus39.002
Business$993
  1. 2k pageviews/per day
  2. 10k pageviews per day/per month
  3. 20k pageviews per day/per month
Additional Pricing Details

IgniteFeedback

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IgniteFeedback Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Hotjar
9.1
IgniteFeedback
4.0

Likelihood to Renew

Hotjar
5.1
IgniteFeedback

Usability

Hotjar
9.5
IgniteFeedback
5.0

Support Rating

Hotjar
9.5
IgniteFeedback
5.0

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