What users are saying about
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Top Rated
306 Ratings
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Top Rated
257 Ratings

Hotjar

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Top Rated
306 Ratings
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Score 8.5 out of 100

New Relic

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Top Rated
257 Ratings
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Score 8.5 out of 100

Attribute Ratings

  • Hotjar is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
  • New Relic is rated higher in 1 area: Likelihood to Renew
  • Hotjar and New Relic are tied in 1 area: Ease of integration

Likelihood to Recommend

8.8

Hotjar

88%
104 Ratings
8.5

New Relic

85%
112 Ratings

Likelihood to Renew

5.1

Hotjar

51%
2 Ratings
7.5

New Relic

75%
10 Ratings

Usability

9.6

Hotjar

96%
6 Ratings
5.4

New Relic

54%
5 Ratings

Availability

Hotjar

N/A
0 Ratings
10.0

New Relic

100%
2 Ratings

Performance

Hotjar

N/A
0 Ratings
8.0

New Relic

80%
2 Ratings

Support Rating

9.6

Hotjar

96%
4 Ratings
7.4

New Relic

74%
7 Ratings

Implementation Rating

Hotjar

N/A
0 Ratings
6.1

New Relic

61%
9 Ratings

Configurability

Hotjar

N/A
0 Ratings
8.0

New Relic

80%
2 Ratings

Ease of integration

9.0

Hotjar

90%
1 Rating
9.0

New Relic

90%
1 Rating

Product Scalability

Hotjar

N/A
0 Ratings
8.0

New Relic

80%
1 Rating

Vendor post-sale

Hotjar

N/A
0 Ratings
9.0

New Relic

90%
1 Rating

Vendor pre-sale

Hotjar

N/A
0 Ratings
10.0

New Relic

100%
1 Rating

Likelihood to Recommend

Contentsquare

Hotjar is good for a first pass at understanding user sentiment or locating potential usability issues. There are features such as "rage clicked" which shows recordings or instances when a user rage clicked or had an issue with your site. Hotjar has also been helpful to launch intercept surveys on mobile, desktop, and app, which not all competitor software allow. Hotjar recordings are fun to watch. "Watching Hotjar like Netflix" is a favorite pastime at work.
Read full review

New Relic

New Relic is well suited for Microservices and Kubernetes-based applications as it has finer support for service discovery and distributed tracing. It has also had a native agent for Kubernetes which discovers the health of all running nodes and pods. New Relic could be improved for mobile apps and logs though these are their recent offerings
Read full review

Pros

Contentsquare

  • Heat mapping is great on Hotjar. It is a good place to start when you are looking at the UX & CRO on your website. You can see the % of people clicking on elements on a page, how far they scroll, and mouse movements.
  • Hotjar is great for session recordings. These record the mouse movements, clicks, pages and scrolls of a user in video format. You can watch these to investigate what works well on a site and identify potential roadblocks and bugs.
  • Hotjar is great as it ensures that users details are anonymous; for instance, if you are watching a session recording, you cannot see what a user types in a form field, as Hotjar blanks this out.
  • Hotjar has a poll function, so you can have polls on your website.
Read full review

New Relic

  • Monitor traffic rates and server usage on real time
  • Helps engineers to dive deep into an issue and guides them to the root cause
  • Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
  • Near real time reporting
  • Links with deployment so easy to understand if an issue has occurred after a particular release
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Cons

Contentsquare

  • Hotjar is primarily used for web-based experiences. Not that easy to use on mobile apps.
  • I'd love to see Hotjar integrated with Google Analytics for an even deeper view.
  • Hotjar is primarily used by smaller organizations...pricing can get steep quickly for larger organizations.
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New Relic

  • The interface can be overwhelming and similar features sometimes are partitioned into different sections.
  • I wish transaction tracing had better, higher-level statistics about the number and frequency of database calls during a request.
  • I wish the database section had views on total query volume, not just throughput or slow queries.
Read full review

Pricing Details

Hotjar

Starting Price

$0 2k pageviews/per day

Editions & Modules

Hotjar editions and modules pricing
EditionModules
Basic01
Plus39.002
Business993

Footnotes

  1. 2k pageviews/per day
  2. 10k pageviews per day/per month
  3. 20k pageviews per day/per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

New Relic

Starting Price

$0

Editions & Modules

New Relic editions and modules pricing
EditionModules
Standard991
ProContact sales team2
EnterpriseContact sales team3
Telemetry Data Platform0.254
Incident Intelligence0.505
Free (Forever)06

Footnotes

  1. per month per full user (after first free full user - unlimited free basic users)
  2. none
  3. none
  4. per month per extra GB data ingest (after first free 100GB per month)
  5. per month per event (after first 1000 free events per month)
  6. No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Pricing Info

Likelihood to Renew

Contentsquare

Even though the heat maps and user recordings were useful, our website was significantly slowed down after we installed Hotjar, so much so, that it took over a minute for our blog to load. The data that we gathered was not worth the length that it took our website to load.
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New Relic

I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
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Usability

Contentsquare

So easy and simple to use! Straightforward anyone in the team is able to easily go in and set up anything in Hotjar. The UI is really simple. Whenever you give feedback to Hotjar they continously take on board the feedback and improve the tool.
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New Relic

As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
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Reliability and Availability

Contentsquare

No answers on this topic

New Relic

we have never had any down time issues!!!
Read full review

Performance

Contentsquare

No answers on this topic

New Relic

there are times where browser cache will cause issues that require you to clear your browser before continuing.
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Support Rating

Contentsquare

Hotjar is a SaaS-based company, and as such has a good support service. Users can quickly submit support tickets through Hotjar's online portal. Enterprise customers get access to additional support members and have SLAs to support their larger, more complex needs. Overall, Hotjar is extremely reliable and I've never had to reach out to customer support.
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New Relic

There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
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Implementation Rating

Contentsquare

No answers on this topic

New Relic

The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
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Alternatives Considered

Contentsquare

HotJar was selected for a few reasons:
  • Video Capture - HotJars video capture of user sessions is nothing short of amazing. It is so useful (not to mention cool) to see, in real time, how users interact with our software. It makes our jobs so much easier and more enjoyable to get this type of d
  • User Surveys - The ease and flexibility of surveys we can make available on our website are an awesome tool to get additional data.
  • Simple implementation - Adding a very small amount of code to our website gives us the ability to use all of HotJars features without having to touch our code again.
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New Relic

We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.
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Scalability

Contentsquare

No answers on this topic

New Relic

It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
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Return on Investment

Contentsquare

  • We have fixed many issues, for example, checkout usability problems with the video recording feature. You can catch bugs and get an overall idea of how a particular page is working.
  • Polls have helped us pair intent with the video sessions, so we can understand better why certain users answered different things. You get greedy and try to ask everything but that won't work. Keep it simple and it will give you small but important insights.
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New Relic

  • Gives us great visibility into what our services are doing at all times.
  • Alerts us quickly when there is a problem so we can address it with alacrity.
  • Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.
Read full review

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