What users are saying about
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Top Rated
314 Ratings
3 Ratings

Hotjar

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Top Rated
314 Ratings
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Score 8.5 out of 100
3 Ratings
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Score 8 out of 100

Feature Set Ratings

    Survey Format & Appearance

    Hotjar

    Feature Set Not Supported
    N/A
    6.3

    Novi Survey

    63%
    Novi Survey ranks higher in 3/3 features

    Survey templates

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Themes

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Custom logo/branding

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Survey Content

    Hotjar

    Feature Set Not Supported
    N/A
    8.7

    Novi Survey

    87%
    Novi Survey ranks higher in 3/3 features

    Changes to live survey

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Question design help

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Multiple question types

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Survey Logic

    Hotjar

    Feature Set Not Supported
    N/A
    9.0

    Novi Survey

    90%
    Novi Survey ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Survey Reporting & Analytics

    Hotjar

    Feature Set Not Supported
    N/A
    8.6

    Novi Survey

    86%
    Novi Survey ranks higher in 5/5 features

    Response tracking

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Data export

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Standard reports

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Custom reports

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Analytics

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Survey Administration & Security

    Hotjar

    Feature Set Not Supported
    N/A
    8.0

    Novi Survey

    80%
    Novi Survey ranks higher in 2/2 features

    Access controls

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Compliance

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Survey Distribution

    Hotjar

    Feature Set Not Supported
    N/A
    7.0

    Novi Survey

    70%
    Novi Survey ranks higher in 1/1 features

    Respondent restrictions

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Attribute Ratings

    • Hotjar is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.8

    Hotjar

    88%
    104 Ratings
    8.0

    Novi Survey

    80%
    1 Rating

    Likelihood to Renew

    5.1

    Hotjar

    51%
    2 Ratings

    Novi Survey

    N/A
    0 Ratings

    Usability

    9.6

    Hotjar

    96%
    6 Ratings

    Novi Survey

    N/A
    0 Ratings

    Support Rating

    9.6

    Hotjar

    96%
    4 Ratings

    Novi Survey

    N/A
    0 Ratings

    Ease of integration

    9.0

    Hotjar

    90%
    2 Ratings

    Novi Survey

    N/A
    0 Ratings

    Likelihood to Recommend

    Contentsquare

    Hotjar is good for a first pass at understanding user sentiment or locating potential usability issues. There are features such as "rage clicked" which shows recordings or instances when a user rage clicked or had an issue with your site. Hotjar has also been helpful to launch intercept surveys on mobile, desktop, and app, which not all competitor software allow. Hotjar recordings are fun to watch. "Watching Hotjar like Netflix" is a favorite pastime at work.
    Read full review

    Novi Survey

    Novi Survey works really well as a cost-effective option for companies looking to provide surveys and polls to a larger audience. The cost helps provide a great incentive for users to learn the (more complicated) service and save previous templates to save time in the future. The platform enables users the opportunity to export survey / poll results to other formats (such as excel) and quantify the data more effectively. The platform does struggle in immediate availability for users - as there is a larger learning curve compared to other options out in the market. So, if one is looking for immediate speed and accessibility to a platform, they may want to look for another option. However, if there is a dedicated user who is willing to train and improve, then this may be the platform for you.
    Read full review

    Pros

    Contentsquare

    • Heat mapping is great on Hotjar. It is a good place to start when you are looking at the UX & CRO on your website. You can see the % of people clicking on elements on a page, how far they scroll, and mouse movements.
    • Hotjar is great for session recordings. These record the mouse movements, clicks, pages and scrolls of a user in video format. You can watch these to investigate what works well on a site and identify potential roadblocks and bugs.
    • Hotjar is great as it ensures that users details are anonymous; for instance, if you are watching a session recording, you cannot see what a user types in a form field, as Hotjar blanks this out.
    • Hotjar has a poll function, so you can have polls on your website.
    Read full review

    Novi Survey

    • Novi Survey does a fantastic job of allowing users to create nearly unlimited templates for future use.
    • The tool allows users to create surveys that work well for a variety of platforms including mobile applications
    • The platform is extremely cost-effective. My company is extremely large and the average per-user cost is incredibly efficient
    Read full review

    Cons

    Contentsquare

    • Hotjar is primarily used for web-based experiences. Not that easy to use on mobile apps.
    • I'd love to see Hotjar integrated with Google Analytics for an even deeper view.
    • Hotjar is primarily used by smaller organizations...pricing can get steep quickly for larger organizations.
    Read full review

    Novi Survey

    • The user-interface of Novi Survey is rather dated. There are many other survey tools that look more up to date.
    • One has to spend a significantly larger amount of time in order to create surveys. The platform is much more manual than others.
    • There is a lack of pre-made templates that can help new users out - especially among most standard types of surveys.
    Read full review

    Pricing Details

    Hotjar

    Starting Price

    $0 2k pageviews/per day

    Editions & Modules

    Hotjar editions and modules pricing
    EditionModules
    Basic01
    Plus39.002
    Business993

    Footnotes

    1. 2k pageviews/per day
    2. 10k pageviews per day/per month
    3. 20k pageviews per day/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Novi Survey

    Starting Price

    $0

    Editions & Modules

    Novi Survey editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Contentsquare

      Even though the heat maps and user recordings were useful, our website was significantly slowed down after we installed Hotjar, so much so, that it took over a minute for our blog to load. The data that we gathered was not worth the length that it took our website to load.
      Read full review

      Novi Survey

      No answers on this topic

      Usability

      Contentsquare

      So easy and simple to use! Straightforward anyone in the team is able to easily go in and set up anything in Hotjar. The UI is really simple. Whenever you give feedback to Hotjar they continously take on board the feedback and improve the tool.
      Read full review

      Novi Survey

      No answers on this topic

      Support Rating

      Contentsquare

      Hotjar is a SaaS-based company, and as such has a good support service. Users can quickly submit support tickets through Hotjar's online portal. Enterprise customers get access to additional support members and have SLAs to support their larger, more complex needs. Overall, Hotjar is extremely reliable and I've never had to reach out to customer support.
      Read full review

      Novi Survey

      No answers on this topic

      Alternatives Considered

      Contentsquare

      HotJar was selected for a few reasons:
      • Video Capture - HotJars video capture of user sessions is nothing short of amazing. It is so useful (not to mention cool) to see, in real time, how users interact with our software. It makes our jobs so much easier and more enjoyable to get this type of d
      • User Surveys - The ease and flexibility of surveys we can make available on our website are an awesome tool to get additional data.
      • Simple implementation - Adding a very small amount of code to our website gives us the ability to use all of HotJars features without having to touch our code again.
      Read full review

      Novi Survey

      My company decided on primarily using Novi Survey based on the affordable rate for a large organization. Novi Survey is a quality survey / poll builder that aims for the more manual user. The platform works well in a variety of contexts and has plenty of options to help differentiate and brand your material appropriately. Novi Survey does not have all the bells and whistles directly out of the box but offers a toolkit fit for creating quality content and efficiently extracting the results.
      Read full review

      Return on Investment

      Contentsquare

      • We have fixed many issues, for example, checkout usability problems with the video recording feature. You can catch bugs and get an overall idea of how a particular page is working.
      • Polls have helped us pair intent with the video sessions, so we can understand better why certain users answered different things. You get greedy and try to ask everything but that won't work. Keep it simple and it will give you small but important insights.
      Read full review

      Novi Survey

      • Effective survey tool for an affordable price
      • Learning the platform has increased end-user knowledge about survey logic
      • Novi Survey offers compatibility between both desktop and mobile platforms - increasing accessibility for responses
      Read full review

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