Hotjar vs. Oracle CX Marketing

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Hotjar
Score 8.4 out of 10
N/A
Hotjar is a conversion rate optimization tool for digital marketers. Features include heatmapping, visual session recording, conversion funnel analytics, form analytics, feedback polls and surveys, and usability testing. The tool is used by digital analysts, UX designers, web developers and product marketers. Hotjar was acquired by Contentsquare September 2021, and is now a Contentsquare brand.
$0
2k pageviews/per day
Oracle CX Marketing
Score 8.5 out of 10
N/A
Oracle CX Marketing (formerly Oracle Marketing Cloud) is a solution designed to enable marketers to plan and execute automated marketing campaigns via email, display search, video advertising, and mobile while delivering a personalized customer experience for their prospects.
$2,000
per month
Pricing
HotjarOracle CX Marketing
Editions & Modules
Basic
$0
2k pageviews/per day
Plus
$39
10k pageviews per day/per month
Business
$99
20k pageviews per day/per month
No answers on this topic
Offerings
Pricing Offerings
HotjarOracle CX Marketing
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsCX Marketing pricing is a function of usage.
More Pricing Information
Features
HotjarOracle CX Marketing
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
Hotjar
-
Ratings
Oracle CX Marketing
8.4
134 Ratings
WYSIWYG email editor00 Ratings8.5118 Ratings
Dynamic content00 Ratings8.2121 Ratings
Ability to test dynamic content00 Ratings8.3117 Ratings
Landing pages00 Ratings8.4125 Ratings
A/B testing00 Ratings8.1119 Ratings
Mobile optimization00 Ratings8.4114 Ratings
Email deliverability reporting00 Ratings8.6237 Ratings
List management00 Ratings8.5127 Ratings
Triggered drip sequences00 Ratings8.5109 Ratings
Lead Management
Comparison of Lead Management features of Product A and Product B
Hotjar
-
Ratings
Oracle CX Marketing
8.4
119 Ratings
Lead nurturing00 Ratings8.6111 Ratings
Lead scoring and grading00 Ratings8.4105 Ratings
Data quality management00 Ratings8.4110 Ratings
Automated sales alerts and tasks00 Ratings8.390 Ratings
Campaign Management
Comparison of Campaign Management features of Product A and Product B
Hotjar
-
Ratings
Oracle CX Marketing
8.5
110 Ratings
Calendaring00 Ratings8.495 Ratings
Event/webinar marketing00 Ratings8.599 Ratings
Social Media Marketing
Comparison of Social Media Marketing features of Product A and Product B
Hotjar
-
Ratings
Oracle CX Marketing
8.2
73 Ratings
Social sharing and campaigns00 Ratings8.271 Ratings
Social profile integration00 Ratings8.267 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Hotjar
-
Ratings
Oracle CX Marketing
8.5
124 Ratings
Dashboards00 Ratings8.4123 Ratings
Standard reports00 Ratings8.5121 Ratings
Custom reports00 Ratings8.4114 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Hotjar
-
Ratings
Oracle CX Marketing
8.3
121 Ratings
API00 Ratings8.3106 Ratings
Role-based workflow & approvals00 Ratings8.289 Ratings
Customizability00 Ratings8.5110 Ratings
Integration with Salesforce.com00 Ratings8.589 Ratings
Integration with Microsoft Dynamics CRM00 Ratings8.147 Ratings
Integration with SugarCRM00 Ratings8.237 Ratings
User Ratings
HotjarOracle CX Marketing
Likelihood to Recommend
8.8
(102 ratings)
8.2
(249 ratings)
Likelihood to Renew
5.1
(2 ratings)
6.0
(89 ratings)
Usability
9.6
(6 ratings)
8.9
(14 ratings)
Availability
-
(0 ratings)
8.2
(18 ratings)
Performance
-
(0 ratings)
8.0
(10 ratings)
Support Rating
9.6
(4 ratings)
9.9
(32 ratings)
In-Person Training
-
(0 ratings)
7.3
(3 ratings)
Online Training
-
(0 ratings)
7.6
(11 ratings)
Implementation Rating
-
(0 ratings)
8.8
(20 ratings)
Configurability
-
(0 ratings)
6.4
(1 ratings)
Ease of integration
9.0
(2 ratings)
2.0
(2 ratings)
Product Scalability
-
(0 ratings)
8.8
(121 ratings)
Vendor post-sale
-
(0 ratings)
6.4
(1 ratings)
Vendor pre-sale
-
(0 ratings)
7.3
(1 ratings)
User Testimonials
HotjarOracle CX Marketing
Likelihood to Recommend
Contentsquare
Hotjar is good for a first pass at understanding user sentiment or locating potential usability issues. There are features such as "rage clicked" which shows recordings or instances when a user rage clicked or had an issue with your site. Hotjar has also been helpful to launch intercept surveys on mobile, desktop, and app, which not all competitor software allow. Hotjar recordings are fun to watch. "Watching Hotjar like Netflix" is a favorite pastime at work.
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Oracle
A duration of one and a half years is enough for us to
recognize the capabilities of a tool and in my opinion, this one is just a
great tool to manage marketing campaigns of even massive-sized firms. Its
marketing automation tool and its way of managing campaign and the way it
executes digital initiatives is enough to get an inkling of its abilities.
Less favorable for the people who want to have something at
a cheap price and are more dependent on the reports as its reports have nothing
much in detail.
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Pros
Contentsquare
  • Heat mapping is great on Hotjar. It is a good place to start when you are looking at the UX & CRO on your website. You can see the % of people clicking on elements on a page, how far they scroll, and mouse movements.
  • Hotjar is great for session recordings. These record the mouse movements, clicks, pages and scrolls of a user in video format. You can watch these to investigate what works well on a site and identify potential roadblocks and bugs.
  • Hotjar is great as it ensures that users details are anonymous; for instance, if you are watching a session recording, you cannot see what a user types in a form field, as Hotjar blanks this out.
  • Hotjar has a poll function, so you can have polls on your website.
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Oracle
  • We can look for the behavior of our clients on our website and mobile application using the analytics it provides.
  • It is highly customizable.
  • It presents data in a form that is easily understandable and reports are highly beneficial for us.
  • Analytics in the form of graphs.
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Cons
Contentsquare
  • Hotjar is primarily used for web-based experiences. Not that easy to use on mobile apps.
  • I'd love to see Hotjar integrated with Google Analytics for an even deeper view.
  • Hotjar is primarily used by smaller organizations...pricing can get steep quickly for larger organizations.
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Oracle
  • Integration options outside of auto-syncs. I am currently having an issue trying to find an adapter to use with Eloqua to API into our data warehouse but keep the functionality on the Eloqua side.
  • To provide more transparency and visual details of the syncs (integrations of outside data) from any other system that is feeding Eloqua, like what is being updated or changed, better explanations of errors, drill down to newly created records.
  • Custom Objects - Need to have a way to create CDOs outside of just form submissions and uploading of lists, like if you needed to import a file nightly to feed that CDO data but automate the import and make sure it maps to a contact record.
  • Import of data from a file on SFTP - There is no way to filter or create logic to control what is being fed into Eloqua. Currently, that manipulation has to be done by the IT side first. Less flexibility.
  • Better auditing capabilities within the canvas. meaning, sometimes if something is changed or not working the problem may not necessarily show up in immediately, the pattern could take a while to present itself. For example, the feeders into the program. If there is a problem, I don't know that maybe contacts are not entering the program until we do reporting that month and realize there was a lull of contacts going through. Then we have a whole month of missed records or other potential data issues. When you get do large and your Eloqua machine is very robust, the harder it is to see everything
  • Be able to add more than 250 custom contact records. That definitely inhibits my organization in how we need to use that record.
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Likelihood to Renew
Contentsquare
Even though the heat maps and user recordings were useful, our website was significantly slowed down after we installed Hotjar, so much so, that it took over a minute for our blog to load. The data that we gathered was not worth the length that it took our website to load.
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Oracle
We have been able to automate so many marketing processes with Eloqua over the past 5 years that the only direction would be to adopt the latest and greatest features Eloqua adds. The alternative would be to go back to the marketing stone-age and start over again. And we would rather move forward with increased automation and efficiency.
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Usability
Contentsquare
So easy and simple to use! Straightforward anyone in the team is able to easily go in and set up anything in Hotjar. The UI is really simple. Whenever you give feedback to Hotjar they continously take on board the feedback and improve the tool.
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Oracle
Personally, I find it quite easy to use. But for those members of our team who have little or no testing experience, it's been a bit more difficult. There's also training required for development teams in order to have your campaigns coded and set up in the most efficient way. Our developers have been able to do basic and intermediate tests with no difficulty, and they find the interface itself quite intuitive... it's just the extremely complex tests that require a bit more understanding.
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Reliability and Availability
Contentsquare
No answers on this topic
Oracle
No one has experienced any problems with availablity.
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Performance
Contentsquare
No answers on this topic
Oracle
There are occasional complaints about slowness to refresh a screen or build a report. However, this is as much a factor of network access speeds as the system itself, since often the complaints occur when someone is accessing on a wireless network.
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Support Rating
Contentsquare
Hotjar is a SaaS-based company, and as such has a good support service. Users can quickly submit support tickets through Hotjar's online portal. Enterprise customers get access to additional support members and have SLAs to support their larger, more complex needs. Overall, Hotjar is extremely reliable and I've never had to reach out to customer support.
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Oracle
We found that we often were telling support people how the system worked. Because we were on E9 that created a lot of support issues as well since few people on the support team seemed to know how E9 worked. That was mostly okay except when we had major system issues (like SSO preventing us from logging in after an update), it became really hard to get answers that weren't vague. It was always the issues that had the highest visibility within the organization (like with Sales) that seemed to take forever to resolve and didn't have a clear escalation path. When Oracle switched Eloqua over to the Oracle support portal it just got worse
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In-Person Training
Contentsquare
No answers on this topic
Oracle
They offer very basic classes which are required for master certification.

After having been through it, I would not consider anyone with a master certification any more qualified, unlike Salesforce.com certification which is a more difficult thing to acquire. For example, one of the classes towards certification was around social media. I would have expected examples of how to incorporate into campaigns in the product, with a demo and hands-on test. Instead, it was a powerpoint slideshow that went on way too long and covered really basic stuff like “what is Facebook, what is Twitter”
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Online Training
Contentsquare
No answers on this topic
Oracle
Ok, so, this sounds like it could be horrible because it was all remote, but we loved it... the Adobe training environment was easy to use, and the trainers were engaging. It was simple to switch back and forth between the meeting and the hands-on exercises in their training instances. We took the fundamentals training early in our implementation-- before the consultants came onsite-- and I know this made a big difference in our implementation, because we were able to ask informed questions throughout
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Implementation Rating
Contentsquare
No answers on this topic
Oracle
I give it a 10 because the only issue we had was a result of not following the guidance we were given. Maxymiser provided a customized implementation guide for each site where we were adding the code. On our site implementations when we followed that guide to the letter, it was extremely fast and easy and has worked very well.
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Alternatives Considered
Contentsquare
HotJar was selected for a few reasons:
  • Video Capture - HotJars video capture of user sessions is nothing short of amazing. It is so useful (not to mention cool) to see, in real time, how users interact with our software. It makes our jobs so much easier and more enjoyable to get this type of d
  • User Surveys - The ease and flexibility of surveys we can make available on our website are an awesome tool to get additional data.
  • Simple implementation - Adding a very small amount of code to our website gives us the ability to use all of HotJars features without having to touch our code again.
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Oracle
It was quite complex to generate segments with Adobe
analytics and I wasn’t personally satisfied with the overall performance of
Adobe Analytics and wasn’t enough flexible in any way. So we decided to switch
to something else better than Adobe Analytics and is available in the market at
a cheap rate and we ended up doing our research for the most suitable tool at
Oracle Infinity and we don’t regret our decision.
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Scalability
Contentsquare
No answers on this topic
Oracle
Eloqua is definitely good for larger companies that have 100,000+ contacts and complex marketing workflows and data. Personalization is fairly robust with Eloqua for larger campaigns with smart content and features. Scaling across channels is also seamless - as the platform has great options for non-email channels like SMS, Direct Mail, Chat, etc.
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Return on Investment
Contentsquare
  • We have fixed many issues, for example, checkout usability problems with the video recording feature. You can catch bugs and get an overall idea of how a particular page is working.
  • Polls have helped us pair intent with the video sessions, so we can understand better why certain users answered different things. You get greedy and try to ask everything but that won't work. Keep it simple and it will give you small but important insights.
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Oracle
  • We are able to use it to help our clients scale through testing
  • We have been able to measure the impact of our events and sales events so we can determine which events to continue in the future and determine future investment
  • Launch a new brand out of Eloqua and measure awareness
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