What users are saying about
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Top Rated
315 Ratings

Hotjar

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Top Rated
315 Ratings
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Score 8.5 out of 100
1 Rating
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Score 10 out of 100

Feature Set Ratings

    Application Performance Management

    Hotjar

    Feature Set Not Supported
    N/A
    9.0

    Request Metrics

    90%
    Request Metrics ranks higher in 3/3 features

    Application monitoring

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Threshold alerts

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Application performance management console

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Attribute Ratings

    • Request Metrics is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.8

    Hotjar

    88%
    104 Ratings
    10.0

    Request Metrics

    100%
    1 Rating

    Likelihood to Renew

    5.1

    Hotjar

    51%
    2 Ratings

    Request Metrics

    N/A
    0 Ratings

    Usability

    9.6

    Hotjar

    96%
    6 Ratings

    Request Metrics

    N/A
    0 Ratings

    Support Rating

    9.6

    Hotjar

    96%
    4 Ratings

    Request Metrics

    N/A
    0 Ratings

    Ease of integration

    9.0

    Hotjar

    90%
    2 Ratings

    Request Metrics

    N/A
    0 Ratings

    Likelihood to Recommend

    Contentsquare

    Hotjar is good for a first pass at understanding user sentiment or locating potential usability issues. There are features such as "rage clicked" which shows recordings or instances when a user rage clicked or had an issue with your site. Hotjar has also been helpful to launch intercept surveys on mobile, desktop, and app, which not all competitor software allow. Hotjar recordings are fun to watch. "Watching Hotjar like Netflix" is a favorite pastime at work.
    Read full review

    TrackJS

    Request Metrics is great for small web development teams that want to make fast web applications. It was quick for us to get started and we could use the reports right away without having to read through documentation. If you just need to get some performance metrics, Request Metrics is perfect. It would not be so good for a larger team or a complex backend application as it is pretty limited in what it can measure.
    Read full review

    Pros

    Contentsquare

    • Heat mapping is great on Hotjar. It is a good place to start when you are looking at the UX & CRO on your website. You can see the % of people clicking on elements on a page, how far they scroll, and mouse movements.
    • Hotjar is great for session recordings. These record the mouse movements, clicks, pages and scrolls of a user in video format. You can watch these to investigate what works well on a site and identify potential roadblocks and bugs.
    • Hotjar is great as it ensures that users details are anonymous; for instance, if you are watching a session recording, you cannot see what a user types in a form field, as Hotjar blanks this out.
    • Hotjar has a poll function, so you can have polls on your website.
    Read full review

    TrackJS

    • Performance charts are really simple and easy for us to understand what is happening
    • It was easy to get started and doesn't need administration or training
    • It's affordable for our team
    • It's fast
    Read full review

    Cons

    Contentsquare

    • Hotjar is primarily used for web-based experiences. Not that easy to use on mobile apps.
    • I'd love to see Hotjar integrated with Google Analytics for an even deeper view.
    • Hotjar is primarily used by smaller organizations...pricing can get steep quickly for larger organizations.
    Read full review

    TrackJS

    • I wish that it could also do uptime checking of the site
    • There is not enough detail to drill into individual users
    Read full review

    Pricing Details

    Hotjar

    Starting Price

    $0 2k pageviews/per day

    Editions & Modules

    Hotjar editions and modules pricing
    EditionModules
    Basic01
    Plus39.002
    Business993

    Footnotes

    1. 2k pageviews/per day
    2. 10k pageviews per day/per month
    3. 20k pageviews per day/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Request Metrics

    Starting Price

    $0

    Editions & Modules

    Request Metrics editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional $10

      Additional Details

      Likelihood to Renew

      Contentsquare

      Even though the heat maps and user recordings were useful, our website was significantly slowed down after we installed Hotjar, so much so, that it took over a minute for our blog to load. The data that we gathered was not worth the length that it took our website to load.
      Read full review

      TrackJS

      No answers on this topic

      Usability

      Contentsquare

      So easy and simple to use! Straightforward anyone in the team is able to easily go in and set up anything in Hotjar. The UI is really simple. Whenever you give feedback to Hotjar they continously take on board the feedback and improve the tool.
      Read full review

      TrackJS

      No answers on this topic

      Support Rating

      Contentsquare

      Hotjar is a SaaS-based company, and as such has a good support service. Users can quickly submit support tickets through Hotjar's online portal. Enterprise customers get access to additional support members and have SLAs to support their larger, more complex needs. Overall, Hotjar is extremely reliable and I've never had to reach out to customer support.
      Read full review

      TrackJS

      No answers on this topic

      Alternatives Considered

      Contentsquare

      HotJar was selected for a few reasons:
      • Video Capture - HotJars video capture of user sessions is nothing short of amazing. It is so useful (not to mention cool) to see, in real time, how users interact with our software. It makes our jobs so much easier and more enjoyable to get this type of d
      • User Surveys - The ease and flexibility of surveys we can make available on our website are an awesome tool to get additional data.
      • Simple implementation - Adding a very small amount of code to our website gives us the ability to use all of HotJars features without having to touch our code again.
      Read full review

      TrackJS

      We also consider Speedcurve and Calibre for monitoring. Speedcurve was really nice, but the reports were slow. We had to wait a lot to get information. It was also out of our budget and would require extra justification to use it. Calibre was also nice, but the numbers were based on synthetic rather than real user performance. We felt that this wasn't as helpful for us.
      Read full review

      Return on Investment

      Contentsquare

      • We have fixed many issues, for example, checkout usability problems with the video recording feature. You can catch bugs and get an overall idea of how a particular page is working.
      • Polls have helped us pair intent with the video sessions, so we can understand better why certain users answered different things. You get greedy and try to ask everything but that won't work. Keep it simple and it will give you small but important insights.
      Read full review

      TrackJS

      • The launch of our project dashboard was much smoother and more successful because we could fix problems earlier
      • It fit without our existing operations budget
      Read full review

      Screenshots

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