HotSchedules and Fourth Payroll and Benefits vs. Human Interest

Hot Schedules/Labour Productivity has been very useful in helping with sales forecasting, utilizing past data combined with weather and national events; however its allocation of staffing is very generic across a large brand, so not much scope for the software to 'learn' what works well for individual sites - e.g. where one restaurant may need 2 people to cover their peak, another may need 4, to account for things like prep, restaurant layout, etc.

Incentivized

Human Interest has provided very personalized service to me and my employees. Every time we have a question; we get a response emailed back almost immediately. Every time we reach out to our account manager, she either gives us the information we need and spends all of the time with us that we require, or she will do her due diligence if she isn't absolutely sure and confirm with her compliance department. Our account rep and the rest of her team have been wonderful to work with.

Incentivized

• Personal Information Storage
• Forecasting
• Labour Costing

Incentivized

• They sold us very well in the beginning and the original sales rep brought in his manager which also helped answer questions our executives had.
• Ease of use for employees seems great. Walking through as an employee is simple and quick. All electronic paperwork is great.
• Sending reminder emails to sign up for the 401(K) is a great feature that's easy to use. I have used these a lot!

Incentivized

• Quicker Sales Data Importing
• Easier Access to Employee Documents
• Holiday information on employee end

Incentivized

• We purchased concierge service, but contact person changes frequently, and getting support when we need it is sometimes spotty.
• Sometimes features of the admin dashboard / portal don't work correctly.
• When contact person changes for concierge service, typically we're not notified, and we don't know who to contact when an issue comes up.

Incentivized

We will drop Human Interest as soon as they rectify their error in withdrawing $3600 in additional fees earlier this year

In the 18 months that we have been contracted with Human Interest, I have had ZERO complaints from any of our Team Members regarding the user profile or management of their account. The initial transfer of data was comprehensive and thorough, yet still seamless. Since the integration, there have been no concerns that the information is accurate and up-to-date

Incentivized

Easy to navigate

Incentivized

Easy to navigate

Incentivized

They have a general support email that doesn't provide a case when an email is sent. I had to email multiple times to have an issue addressed which was frustrating and impacted the rating above. Human Interest doesn't have specific account managers which means that it is especially important that the support team is responsive to questions, otherwise, it is unclear if a problem is being worked on. On the other hand, their support team proactively reached out to communicate that an employee of ours was eligible for an additional contribution as they were over 50 years old. Our payroll system had capped the individual's contribution at $19K which is the current year max for most individuals. Human Interest let us know about the additional contribution availability enabling us to quickly update the employee record for future payrolls.

Incentivized

We didn't realize the timewise federal guidelines take to transfer assets from one group to another.

Incentivized

In my other profession, CPA, I have worked with and been involved with numerous other 401K Plan providers. Paychex, Ascensus, Modern Woodman, etc. Some have been very time consuming from implementation to ongoing contributions. Human Interest is a quality organization and has a great platform with easy access and reporting. No heavy lifting and no ongoing tedius work.

Incentivized

Human Interest is well set up.

Incentivized

Very professional

Incentivized

• More Accurate Forecasting
• Better Daily Labour Control
• Holiday Planning

Incentivized

• Our time and effort in managing the 401K plan should be considerably reduced.
• We have now one contact as opposed to three that we had with our old plan which will help me get answers to questions without having to determine who is in charge of what aspect of the plan.

Incentivized