What users are saying about
5 Ratings
7 Ratings
5 Ratings
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Score 10 out of 100
7 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Cloud PBX

    10.0

    HotTelecom

    100%

    Telnyx

    Feature Set Not Supported
    N/A
    HotTelecom ranks higher in 3/3 features

    Hosted PBX

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    Call reports

    9.9
    99%
    5 Ratings
    N/A
    0 Ratings

    Call Management

    10.0

    HotTelecom

    100%

    Telnyx

    Feature Set Not Supported
    N/A
    HotTelecom ranks higher in 5/5 features

    Answering rules

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    Call recording

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    Call park

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    Call screening

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    Message alerts

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    9.0

    HotTelecom

    90%

    Telnyx

    Feature Set Not Supported
    N/A
    HotTelecom ranks higher in 1/1 features

    Audio conferencing

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • HotTelecom is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    10.0

    HotTelecom

    100%
    5 Ratings
    8.6

    Telnyx

    86%
    7 Ratings

    Support Rating

    9.8

    HotTelecom

    98%
    8 Ratings

    Telnyx

    N/A
    0 Ratings

    Likelihood to Recommend

    Beta Company

    When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.
    Read full review

    Telnyx

    Telnyx is well suited for general phone number provisioning as they have a large pool to choose from. There is certainly room to grow with fax troubleshooting.
    Read full review

    Pros

    Beta Company

    • Friendly and responsive customer support.
    • Wide geographical coverage.
    • It's easy to set up.
    • High-quality phone calls.
    • There are a lot of additional services available.
    Read full review

    Telnyx

    • Price Matters for the flourishing organization like us. Telnyx [is] affordable to us.
    • Telnyx is very generous in terms of providing regular updates through webinar , free credits, real time support . One most important is that they are not in hurry of closing the account because of minus balance.
    • Telnyx Portal is pretty easy to navigate and manage the customized settings.
    • Among other giant SIP providers I found Telnyx with very modern and humble customer approach.
    Read full review

    Cons

    Beta Company

    • Video calling is not available as a feature.
    Read full review

    Telnyx

    • Number testing: Currently I need to call our fax numbers manually to confirm fax tones. It would be useful to test numbers in bulk from the portal.
    • Troubleshooting: Currently, samples are needed for each fax transmission when there are issues. And those samples need to be within 24-48 hours. It would be useful if Telnyx could do a health check out proactively to gather information on high failure counts prior to customer reports.
    • Transparency with system issues: We've run into scenarios where we wanted information on system-wide fax failures, but when the issues were resolved we didn't get root cause analysis.
    Read full review

    Pricing Details

    HotTelecom

    Starting Price

    $0

    Editions & Modules

    HotTelecom editions and modules pricing
    EditionModules
    Direct virtual phone numberfrom 51
    Virtual SMS numberfrom 72
    Toll-free (800) numberfrom 73
    Virtual PBX654
    Virtual fax number305

    Footnotes

    1. Monthly fee + connection fee
    2. Monthly fee + connection fee
    3. Monthly fee + connection fee
    4. Monthly fee
    5. Monthly fee + connection fee

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Each price is the price of monthly fee. There might be an additional connection fee for the products.

    Telnyx

    Starting Price

    $2 per month

    Editions & Modules

    Telnyx editions and modules pricing
    EditionModules
    Elastic SIP Trunking$0.0035 ($0.005)1
    Voice API$0.0022
    SMS API$0.00253
    Fax$0.00704
    Wireless$2.005
    Identity Services & Data$0.00156
    Networking$100.007
    Verify API$0.048

    Footnotes

    1. origination (termination) per minute
    2. per minute
    3. per send (free to receive)
    4. per page
    5. per month
    6. per LRN lookup
    7. per month (starting price)
    8. per API call

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Telnyx offers even more competitive pricing with discounts as you scale. Contact our sales team for additional info.

    Support Rating

    Beta Company

    We are totally satisfied with help Customer Support. They were quick and responsive
    Read full review

    Telnyx

    No answers on this topic

    Alternatives Considered

    Beta Company

    No answers on this topic

    Telnyx

    Easy of use and better prices. Outstanding customer service. Variety of services in telecommunication needs. Easy use of interface even for not experienced users. Migration of SIP numbers is easier. Reporting is very easy to use and customizable for our specific needs, so we can keep track of costs in an easy way
    Read full review

    Return on Investment

    Beta Company

    • We've got the option to use another marketing channel with HotTelecom's SMS virtual phone numbers. They also provide us with an ability to count everything in marketing campaigns made with SMS numbers and to make the right decisions based on the received data.
    Read full review

    Telnyx

    • Due to easy SIP truncation the cost of customer approach has become very convenient internationally. We got a so much scaling to play on large customer base. And large base makes sense of large positive ROI.
    Read full review

    Screenshots

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