HouseCall Pro vs. Mojo Helpdesk

HouseCall Pro

8 Reviews and Ratings

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Mojo Helpdesk

4 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HouseCall Pro	Score 9.2 out of 10	N/A	HouseCall Pro is a field service management solution built for any professional service-based industry. It includes features such as scheduling and dispatch, customer databases, and live mapping and tracking.	$65 per month 1 user
Mojo Helpdesk	Score 9.7 out of 10	N/A	Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.	$24 per month

Pricing

HouseCall Pro

Mojo Helpdesk

Editions & Modules

Website Builder: $25
per month/add on
Additional Users: $30
per user/per month
Sales Proposal Tool: $40
per month/add on
Recurring Servicing Plans: $40
per month/add on
Start: $65
per month
Grow: $149
per month
Manage: $229
per month
XL: Contact sales team

Mini Me: $0
Includes 10 agents
Professional: $29
Includes 10 agents
Enterprise: $99
Includes 10 agents
Unlimited: $399
Unlimited agents

Offerings

Pricing Offerings
HouseCall Pro	Mojo Helpdesk
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Optional

Additional Details

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More Pricing Information

Community Pulse
	HouseCall Pro	Mojo Helpdesk
Top Pros	Pro Credit card Pro User friendly Pro Customer communication	Pro Built in reports Pro Customer satisfaction Pro Adding new features
Top Cons	Minus Custom forms Minus Job costing Minus Custom fields	Minus Branding options Minus Able to customize Minus Text box

Features

HouseCall Pro

Mojo Helpdesk

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	HouseCall Pro - Ratings	Mojo Helpdesk 9.8 1 Ratings 21% above category average
Organize and prioritize service tickets	00 Ratings	10.01 Ratings
Expert directory	00 Ratings	10.01 Ratings
Subscription-based notifications	00 Ratings	10.01 Ratings
ITSM collaboration and documentation	00 Ratings	9.01 Ratings
Ticket creation and submission	00 Ratings	10.01 Ratings
Ticket response	00 Ratings	10.01 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	HouseCall Pro - Ratings	Mojo Helpdesk 10.0 1 Ratings 25% above category average
External knowledge base	00 Ratings	10.01 Ratings
Internal knowledge base	00 Ratings	10.01 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	HouseCall Pro - Ratings	Mojo Helpdesk 10.0 1 Ratings 26% above category average
Customer portal	00 Ratings	10.01 Ratings
Social integration	00 Ratings	10.01 Ratings
Email support	00 Ratings	10.01 Ratings
Help Desk CRM integration	00 Ratings	10.01 Ratings

Best Alternatives
	HouseCall Pro	Mojo Helpdesk
Small Businesses	Kickserv Score 9.3 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Jotform Score 8.7 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	ServiceNow Customer Service Management Score 7.9 out of 10	SAP Service Cloud Score 8.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	HouseCall Pro	Mojo Helpdesk
Likelihood to Recommend	7.0 (2 ratings)	10.0 (1 ratings)

User Testimonials
	HouseCall Pro	Mojo Helpdesk
Likelihood to Recommend	HouseCall Pro [HouseCall Pro] would be great for service techs and smaller companies but is tough for companies that do multiple types of jobs, [do] not sync well with QBO for us, and creates an accounting mess. Also does not do job costing so hard to actually keep track of jobs Incentivized SH Sarah Hooley Office Manager Read full review	Metadot Corporation For a small business it is a very good value. Incentivized Verified User Anonymous Read full review
Pros	HouseCall Pro Online Booking Instant credit card funding Customer Text Notifications Incentivized Ben Borenstein Electrical Contractor Read full review	Metadot Corporation User friendly- easy to setup and get running. Built in reports to improve and measure customer satisfaction. Always adding new features to enhance the product for the user. Support organization responds quickly to issues and questions. Incentivized Verified User Anonymous Read full review
Cons	HouseCall Pro Job costing QBO integration Reporting Incentivized SH Sarah Hooley Office Manager Read full review	Metadot Corporation The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed. Text box section on the rating to have the option to tell why a low rating was given. Incentivized Verified User Anonymous Read full review
Alternatives Considered	HouseCall Pro Much easier to use. Incentivized Ben Borenstein Electrical Contractor Read full review	Metadot Corporation Price and customer service. Incentivized Verified User Anonymous Read full review
Return on Investment	HouseCall Pro Negative is time lost fixing books. Negative is having to use multiple programs to fulfill needs so it takes 2x as long. [The] positive is that it is very user-friendly so our team has picked it up easily and techs save time in the field. Incentivized SH Sarah Hooley Office Manager Read full review	Metadot Corporation Our company’s improved customer support response times and expert service has helped us make money. Incentivized Verified User Anonymous Read full review
ScreenShots		Mojo Helpdesk Screenshots