HPE InfoSight vs. ServiceNow IT Operations Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HPE InfoSight
Score 8.8 out of 10
N/A
HPE InfoSight delivers AI-powered autonomous operations designed to ensure IT environments are always-on, always-fast, and always-agile. The vendor states HPE InfoSight collects and analyzes data from more than 100,000 systems worldwide, and uses that intelligence to make systems smarter and more self-sufficient. The vendor further states that HPE InfoSight predicts and automatically resolves 86% of customer issues.N/A
ServiceNow IT Operations Management
Score 8.2 out of 10
N/A
Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.N/A
Pricing
HPE InfoSightServiceNow IT Operations Management
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
HPE InfoSightServiceNow IT Operations Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
HPE InfoSightServiceNow IT Operations Management
Top Pros

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Top Cons

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Best Alternatives
HPE InfoSightServiceNow IT Operations Management
Small Businesses

No answers on this topic

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Medium-sized Companies
LogicMonitor
LogicMonitor
Score 8.7 out of 10
Splunk Enterprise
Splunk Enterprise
Score 8.4 out of 10
Enterprises
ignio AIOps
ignio AIOps
Score 8.1 out of 10
Splunk Enterprise
Splunk Enterprise
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HPE InfoSightServiceNow IT Operations Management
Likelihood to Recommend
8.0
(1 ratings)
8.1
(3 ratings)
User Testimonials
HPE InfoSightServiceNow IT Operations Management
Likelihood to Recommend
Hewlett Packard Enterprise
Its allow you to view and monitor several environment in separated location. You can getting remote support if needed from the vendor, tips on missed configuration ang security advices.
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ServiceNow
We have taken advantage of the single platform for different IT disciplines over the past few years and now we are doing more and more with the integrations. Our teams are looking at the same information which stops the blame game a lot. Their newest AIOps has been a very nice surprise as we've tried another tool for about 2 years and it required us to hire outside consultants to try and build what we needed. So far, ServiceNow found a lot of things we didn't know to look for. It's not perfect in fixing everything, but really has provided a lot of visibility and troubleshooting.
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Pros
Hewlett Packard Enterprise
  • Remote viwes
  • Drill down information
  • Custom alert
  • Easy to use
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ServiceNow
  • The centralized dashboard allows us to keep track of production incidents as they come in, and allow us to view and sort them based on severity, making sure it's tracked
  • The read/edit access and role granting process is straightforward, meaning that only the right people can change /update the statuses of incidents without unintended consequences
  • With AI driven classification, it's easy to track outage impacts
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Cons
Hewlett Packard Enterprise
No answers on this topic
ServiceNow
  • Scan network is limited to their discovery tool, which is costly
  • Integration to jamf and ubunto tools
  • Agents TCO
  • integration to password management tools which are critical for successful scans
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Alternatives Considered
Hewlett Packard Enterprise
It a lot more then monitor! "One stop shop" for letting you know anything you need that you can sleep more come at night.
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ServiceNow
BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us. Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.
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Return on Investment
Hewlett Packard Enterprise
  • any engineer in any level can work on that
  • no need a lot of time to implement
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ServiceNow
  • With the regular use of ServiceNow IT Operations Management platform, our incident resolution time has gone down by over 90% over the past year
  • Our access and role granting process has been streamlined leading to increased developer hours by around ~90 PM
  • With the enablement of AIOps driven impact prediction, we expect an improvement of user communication time by over 90%
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ScreenShots