Director of Information Technology ★ Strengthening IT Operations through Processes and Programs
Chose HPE Networking Switches
HP is a Great balance of everything you need, from cost, quality, and manageability. I have worked with Cisco, Dell, and Ubiquiti, as well as many other brands. Each come with their own Pros and Cons, but are all good products. In the end, I go with HP because the product has …
HPE Networking Switches are great for most any scenario. They are great with low network load and also high network load. They are not exactly the cheapest solution, so they aren't suited for budget conscious users. They are made to work 24/7 with no interruptions, and they have lived up to that promise for us.
In the past few months we purchased thousands of dollars in brand new networking equipment from Ubiquiti. IT DOES NOT WORK CORRECTLY We bought 2 sets of hardware. 1 for home office and 1 for work. They both have the same issue (internet stops working). We have emailed literally dozens of times with customer service and they have not been able to resolve the issue. We have requested escalation to more trained technicians and have asked them to log into our system to assess. None of this has happened and our internet continues to intermittently work.
Most of the AP's are highly reliable and can be used indoors or in covered outdoor spaces.
Outdoor Mesh AP's with an external directional antenna can effectively cover outdoor spaces with dual band wifi better than much more expensive APs.
Unifi Protect via the Cloud Key Gen2+ is probably the slickest, most affordable IP camera system on the market right now.
Unifi controller is powerful yet simple to administrate.
Remote management of entire networks through a single pane of glass is easy to accomplish with the Unifi controller.
Cloud Key Gen2 solves problems with the first Cloud Key wiht a built-in battery backup.
When you are "full stack" Unifi with wifi, network switches and gateways, the control you can wield over a network in just a few clicks and the amount of data you can glean from a quick glance in the controller is incredibly impressive. It makes an IT guy wish every product/service could be so tightly and well-integrated.
Community support is excellent, Unifi staff monitors their official forums and responds to almost every thread.
The Enterprise management software always seemed less intuitive than the default software.
More of the parts could be supported across a wider variety of models.
Add-on modules should be cheaper than buying a new switch with modules already installed. So they could really do to serve their customers better with pricing options.
UniFi's system is intuitive in how options are placed and explained throughout the interface. What is not directly explainable within the interface, Ubiquiti does provide several knowledgebase documents explaining best practices and methods of troubleshooting when things don't go exactly right. We've been using them for over three years, and the benefits vastly outweigh any negatives we could come up with on the equipment and system.
We have had very little experience with support and nothing for years really. But when we have needed support we always got what we needed in a timely fashion. Basically good support that you would expect from an enterprise class business. Definitely less hoops to jump through getting help or parts than their desktop or printer divisions.
Support tickets can be proactively created within the dashboard with full detailed documentation. The Ubiquiti website provides detailed documentation on support. Forum and user groups also provide the interested community with information that covers all aspects of issues or questions users can encounter with the latest and most updated information.
HP is a Great balance of everything you need, from cost, quality, and manageability. I have worked with Cisco, Dell, and Ubiquiti, as well as many other brands. Each come with their own Pros and Cons, but are all good products. In the end, I go with HP because the product has never done me wrong. Perception is everything. Downtime makes people question the credibility of the IT managing the systems. HP has never put me in a bad spot where the quality of IT is questioned.
Ubiquiti is overall easier to work with. There is no special training needed to accomplish many of the things required with a Cisco product. Since my time is stretched thin, I need something that I can manage without being weighed down by command-line communications. Also, I am able to use my wireless devices to maintain every Ubiquiti device on my network.
I really like the idea of paying for the switches one time and just pay for support going forward. The prices are on the high end but I think it is worth it. I wish they would include all the features in one go so we would not have to pay for every new feature.
The access points and switch were extremely affordable and we've had minimal downtime over the life of the products.
The switch was in our main rack and there was a bug in the firmware that would reboot the switch if you made a change to one of the switch ports (that was not in use at the time). This caused our entire organization to have a network outage, in the middle of the day. Fortunately we didn't have any customer refunds to issue. We've had to purchase different switches for the main racks, and place the UniFi switch in a better suited place.
