What users are saying about
2 Ratings
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Score 7.7 out of 100
211 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

HRdirect Smart Apps

UPDATE 3/20/2020: I initially gave HRDirect a "0" recommendation due to all the issues we had with the PTO Module. However, since purchasing the Harassment Training Module ($90), this product is the best value for the money and puts us in compliance with mandated requirements. It is easy to use and well-presented.At this point in time, with the issues and frustration level of all our employees, managers, and payroll department, it would be difficult for me to recommend this app as suitable in any scenario. However, should HRdirect fix the issues and get the app to perform as it was originally designed, it would be a great product for a small to medium company that has limited resources yet wants a good product for the money.In our experience, the new hire portal did not appear to be functioning properly; our new hires were not able to access the blank documents. They could see them but not open them (PDFs).
Margaret Wood | TrustRadius Reviewer

SAP SuccessFactors

Success Factors is really well suited to handling needs of my organization. They've done a good job integrating with our course catalog and making it easy to book courses right from within the application. It falls short in letting managers cascade their objectives easily. When I cascade an objective, the cascaded objective will often inherit comments from my own objective and share them down to my reports - not ideal behavior.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

HRdirect Smart Apps
10.0
SAP SuccessFactors
8.0
Employee demographic data
HRdirect Smart Apps
10.0
SAP SuccessFactors
7.3
Job profiles and administration
HRdirect Smart Apps
10.0
SAP SuccessFactors
7.3
Compliance data (COBRA, OSHA, etc.)
HRdirect Smart Apps
10.0
SAP SuccessFactors
8.3
Employment history
HRdirect Smart Apps
SAP SuccessFactors
8.4
Workflow for transfers, promotions, pay raises, etc.
HRdirect Smart Apps
SAP SuccessFactors
7.7
Organizational charting
HRdirect Smart Apps
SAP SuccessFactors
8.7
Organization and location management
HRdirect Smart Apps
SAP SuccessFactors
8.7

Leave and Attendance Management

HRdirect Smart Apps
1.0
SAP SuccessFactors
9.0
Approval workflow
HRdirect Smart Apps
1.0
SAP SuccessFactors
9.3
Balance details
HRdirect Smart Apps
SAP SuccessFactors
9.0
Annual carry-forward and encashment
HRdirect Smart Apps
SAP SuccessFactors
8.8

Employee Self Service

HRdirect Smart Apps
10.0
SAP SuccessFactors
8.4
View and generate pay and benefit information
HRdirect Smart Apps
10.0
SAP SuccessFactors
8.4
Update personal information
HRdirect Smart Apps
10.0
SAP SuccessFactors
8.4
View company policy documentation
HRdirect Smart Apps
10.0
SAP SuccessFactors
8.2
Employee recognition
HRdirect Smart Apps
SAP SuccessFactors
8.2
View job history
HRdirect Smart Apps
SAP SuccessFactors
8.9

HR Reporting

HRdirect Smart Apps
1.0
SAP SuccessFactors
6.6
Report builder
HRdirect Smart Apps
1.0
SAP SuccessFactors
6.7
Pre-built reports
HRdirect Smart Apps
1.0
SAP SuccessFactors
6.4
Ability to combine HR data with external data
HRdirect Smart Apps
SAP SuccessFactors
6.8

Onboarding

HRdirect Smart Apps
1.0
SAP SuccessFactors
7.6
New hire portal
HRdirect Smart Apps
1.0
SAP SuccessFactors
7.6
Manager tracking tools
HRdirect Smart Apps
1.0
SAP SuccessFactors
7.1

Payroll Management

HRdirect Smart Apps
SAP SuccessFactors
8.5
Pay calculation
HRdirect Smart Apps
SAP SuccessFactors
8.5
Support for external payroll vendors
HRdirect Smart Apps
SAP SuccessFactors
8.0
Off-cycle/On-Demand payment
HRdirect Smart Apps
SAP SuccessFactors
10.0
Benefit plan administration
HRdirect Smart Apps
SAP SuccessFactors
8.4
Direct deposit files
HRdirect Smart Apps
SAP SuccessFactors
8.3
Salary revision and increment management
HRdirect Smart Apps
SAP SuccessFactors
8.3
Reimbursement management
HRdirect Smart Apps
SAP SuccessFactors
7.7

Asset Management

HRdirect Smart Apps
SAP SuccessFactors
7.6
Tracking of all physical assets
HRdirect Smart Apps
SAP SuccessFactors
7.6

Performance and Goals

HRdirect Smart Apps
SAP SuccessFactors
8.3
Corporate goal setting
HRdirect Smart Apps
SAP SuccessFactors
8.3
Individual goal setting
HRdirect Smart Apps
SAP SuccessFactors
8.6
Line-of sight-visibility
HRdirect Smart Apps
SAP SuccessFactors
8.4
Performance tracking
HRdirect Smart Apps
SAP SuccessFactors
8.4

Performance Management

HRdirect Smart Apps
SAP SuccessFactors
8.3
Performance plans
HRdirect Smart Apps
SAP SuccessFactors
8.2
Performance improvement plans
HRdirect Smart Apps
SAP SuccessFactors
8.0
Review status tracking
HRdirect Smart Apps
SAP SuccessFactors
8.7
Review reminders
HRdirect Smart Apps
SAP SuccessFactors
8.3
Multiple review frequency
HRdirect Smart Apps
SAP SuccessFactors
8.8

Succession Planning

HRdirect Smart Apps
SAP SuccessFactors
8.4
Create succession plans/pools
HRdirect Smart Apps
SAP SuccessFactors
8.5
Candidate ranking
HRdirect Smart Apps
SAP SuccessFactors
8.1
Candidate search
HRdirect Smart Apps
SAP SuccessFactors
8.6
Candidate development
HRdirect Smart Apps
SAP SuccessFactors
8.4

Recruiting / ATS

HRdirect Smart Apps
SAP SuccessFactors
5.9
Job Requisition Management
HRdirect Smart Apps
SAP SuccessFactors
7.3
Company Website Posting
HRdirect Smart Apps
SAP SuccessFactors
7.6
Publish to Social Media
HRdirect Smart Apps
SAP SuccessFactors
7.0
Job Search Site Posting
HRdirect Smart Apps
SAP SuccessFactors
7.3
Duplicate Candidate Prevention
HRdirect Smart Apps
SAP SuccessFactors
6.9
Applicant Tracking
HRdirect Smart Apps
SAP SuccessFactors
7.4
Notifications and Alerts
HRdirect Smart Apps
SAP SuccessFactors
7.5

Pros

HRdirect Smart Apps

  • Initially, you were able to see all activity and drill down for details.
  • It was easy-access for all our employees in the 7 states we operate in.
  • It provided tracking for the managers.
  • Payroll had access to all PTO requests.
Margaret Wood | TrustRadius Reviewer

SAP SuccessFactors

  • Assignment Profile: This is an automated way of assigning courses and activities to users (through user interface configuration or through data feed synchronization).
  • Plateau Reports Designer: A client tool to customize the reports in SAP SuccessFactors Learning, widely used by most of the large organizations.
  • BizX integration: It's a SuccessFactors Business Execution (BizX) platform to connect the talent management and human resource management. It has a comprehensive view of the organization's resources skills, expertise, experience, and competency, etc.
  • Domain, Domain Restrictions and Roles: This is mainly to create an organizational structure and to provide the needed security permissions.
  • Integration with Jam, Skype and WebEx, etc.
Anonymous | TrustRadius Reviewer

Cons

HRdirect Smart Apps

  • HRdirect performed an upgrade in 2019 and that's where things went awry.
  • You could no longer drill down through the calendar to see the details - i.e. Doctor's appointment, illness, childcare issues, vacation, etc.
  • Previous year PTO requests were not archived and you now had to scroll through hundreds of PTO requests to see the most current.
  • Previous PTO requests were listed oldest to most current, resulting in much frustration trying to locate specific ones.
  • The print option was not longer functional.
  • The online help request form was no longer accessible.
Margaret Wood | TrustRadius Reviewer

SAP SuccessFactors

  • The app for ios and android have room for improvement. They are aware of the limitations but amount of access and functionality is not where it needs to be.
  • The homepage of Successfactors takes longer to load and refresh itself. Especially true when viewing employee files. That is partially due to how much information is having to show on the page but it still seems to take more time than usual to show each screen.
  • You can't change the amount of time the homepage will lock you out from inactivity. This might seem minuscule but it causes so many painful re-logins and time wasting effort to login again. There currently isn't an option to change the time before lockout.
Adam Kasten, PHR | TrustRadius Reviewer

Likelihood to Renew

HRdirect Smart Apps

HRdirect Smart Apps 1.0
Based on 1 answer
As previously described, there are too many unresolved issues.
Margaret Wood | TrustRadius Reviewer

SAP SuccessFactors

SAP SuccessFactors 7.0
Based on 12 answers
Support is still lacking. If we don't have a critical business need where we're looking to license something new, there is no partnership with SuccessFactors. Unless of course you purchase the Platinum Support which we did not. It is difficult for us to take advantage of new functionality when we have professional services fees that will be incurred as a result. We're in a tough economy and our budgets are slim. We don't have wiggle room to add $5k here or $10k there. The overall integration into a total HCM solution is also lacking.
Anonymous | TrustRadius Reviewer

Usability

HRdirect Smart Apps

No score
No answers yet
No answers on this topic

SAP SuccessFactors

SAP SuccessFactors 8.0
Based on 2 answers
To develop all objectivity of researches.
Anton Smorodin | TrustRadius Reviewer

Support Rating

HRdirect Smart Apps

HRdirect Smart Apps 1.0
Based on 2 answers
Due to the fact that we were patient for more than 6 months with no resolution in sight, we decided to end our relationship with HRdirect for PTO tracking.3/20/2020: We have purchased the Harassment Training Module. Excellent product with great value for the money.
Margaret Wood | TrustRadius Reviewer

SAP SuccessFactors

SAP SuccessFactors 6.5
Based on 21 answers
The overall platform could use the updates, so the overall look of it seems more modern. Also, the number of possible customizations could be made more simple to implement. SAP SuccessFactors does have a helpline that is helpful and free. On a positive note, it is beneficial in our performance reviews and recruiting efforts.
Anonymous | TrustRadius Reviewer

Alternatives Considered

HRdirect Smart Apps

No answers on this topic

SAP SuccessFactors

As a whole, SuccessFactors is tough to beat. It's at its best when all of the modules are working together. There are few competitors that offer the full talent suite.Individually, the quality of the modules can vary. The performance and goal management modules perform well but the recruiting one significantly lags its competitors. The recruiting world has seen a lot of advances in technology over the last few years but these have yet to trickle down into the SuccessFactors module.
Anonymous | TrustRadius Reviewer

Return on Investment

HRdirect Smart Apps

  • Initially, HRdirect was proving to be an excellent tool, and we were getting a quick turnaround on small issues. However, the upgrade messed things up on our accessibility, with no resolution in sight.
  • Harassment training module is excellent.
Margaret Wood | TrustRadius Reviewer

SAP SuccessFactors

  • Visibility to the organization was an immediate impact and socialized the value of the product immediately.
  • A common and aggregated performance process reduced time and energy spent on quarterly goal setting.
  • Consolidating performance to pay outputs reduced time in some manual audit processes.
Tony Deblauwe | TrustRadius Reviewer

Screenshots

Pricing Details

HRdirect Smart Apps

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP SuccessFactors

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

HRdirect Smart Apps
10.0
SAP SuccessFactors
7.2

Likelihood to Renew

HRdirect Smart Apps
1.0
SAP SuccessFactors
7.0

Usability

HRdirect Smart Apps
SAP SuccessFactors
8.0

Support Rating

HRdirect Smart Apps
1.0
SAP SuccessFactors
6.5

Online Training

HRdirect Smart Apps
SAP SuccessFactors
8.0

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