What users are saying about
4 Ratings
2 Ratings
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Score 7.7 out of 100
4 Ratings
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Score 6 out of 100

Likelihood to Recommend

HRdirect Smart Apps

UPDATE 3/20/2020: I initially gave HRDirect a "0" recommendation due to all the issues we had with the PTO Module. However, since purchasing the Harassment Training Module ($90), this product is the best value for the money and puts us in compliance with mandated requirements. It is easy to use and well-presented.At this point in time, with the issues and frustration level of all our employees, managers, and payroll department, it would be difficult for me to recommend this app as suitable in any scenario. However, should HRdirect fix the issues and get the app to perform as it was originally designed, it would be a great product for a small to medium company that has limited resources yet wants a good product for the money.In our experience, the new hire portal did not appear to be functioning properly; our new hires were not able to access the blank documents. They could see them but not open them (PDFs).
Margaret Wood | TrustRadius Reviewer

syncHR

syncHR is designed for mid to large size companies, typically 200-2000 employees. Any organization that has a strong reporting need and/or a complicated payroll process could benefit from the unique features built into the platform
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

HRdirect Smart Apps
10.0
syncHR
9.4
Employee demographic data
HRdirect Smart Apps
10.0
syncHR
9.0
Job profiles and administration
HRdirect Smart Apps
10.0
syncHR
9.0
Compliance data (COBRA, OSHA, etc.)
HRdirect Smart Apps
10.0
syncHR
8.0
Employment history
HRdirect Smart Apps
syncHR
10.0
Workflow for transfers, promotions, pay raises, etc.
HRdirect Smart Apps
syncHR
10.0
Organizational charting
HRdirect Smart Apps
syncHR
10.0
Organization and location management
HRdirect Smart Apps
syncHR
10.0

Leave and Attendance Management

HRdirect Smart Apps
1.0
syncHR
9.0
Approval workflow
HRdirect Smart Apps
1.0
syncHR
9.0
Balance details
HRdirect Smart Apps
syncHR
9.0
Annual carry-forward and encashment
HRdirect Smart Apps
syncHR
9.0

Employee Self Service

HRdirect Smart Apps
10.0
syncHR
9.2
View and generate pay and benefit information
HRdirect Smart Apps
10.0
syncHR
10.0
Update personal information
HRdirect Smart Apps
10.0
syncHR
10.0
View company policy documentation
HRdirect Smart Apps
10.0
syncHR
9.0
Employee recognition
HRdirect Smart Apps
syncHR
8.0
View job history
HRdirect Smart Apps
syncHR
9.0

HR Reporting

HRdirect Smart Apps
1.0
syncHR
10.0
Report builder
HRdirect Smart Apps
1.0
syncHR
10.0
Pre-built reports
HRdirect Smart Apps
1.0
syncHR
10.0
Ability to combine HR data with external data
HRdirect Smart Apps
syncHR
10.0

Onboarding

HRdirect Smart Apps
1.0
syncHR
10.0
New hire portal
HRdirect Smart Apps
1.0
syncHR
10.0
Manager tracking tools
HRdirect Smart Apps
1.0
syncHR
10.0

Payroll Management

HRdirect Smart Apps
syncHR
9.4
Pay calculation
HRdirect Smart Apps
syncHR
10.0
Benefit plan administration
HRdirect Smart Apps
syncHR
9.0
Direct deposit files
HRdirect Smart Apps
syncHR
10.0
Salary revision and increment management
HRdirect Smart Apps
syncHR
10.0
Reimbursement management
HRdirect Smart Apps
syncHR
8.0

Asset Management

HRdirect Smart Apps
syncHR
10.0
Tracking of all physical assets
HRdirect Smart Apps
syncHR
10.0

Performance and Goals

HRdirect Smart Apps
syncHR
9.0
Corporate goal setting
HRdirect Smart Apps
syncHR
9.0
Individual goal setting
HRdirect Smart Apps
syncHR
9.0
Line-of sight-visibility
HRdirect Smart Apps
syncHR
9.0
Performance tracking
HRdirect Smart Apps
syncHR
9.0

Performance Management

HRdirect Smart Apps
syncHR
8.4
Performance plans
HRdirect Smart Apps
syncHR
9.0
Performance improvement plans
HRdirect Smart Apps
syncHR
9.0
Review status tracking
HRdirect Smart Apps
syncHR
8.0
Review reminders
HRdirect Smart Apps
syncHR
8.0
Multiple review frequency
HRdirect Smart Apps
syncHR
8.0

Recruiting / ATS

HRdirect Smart Apps
syncHR
8.9
Job Requisition Management
HRdirect Smart Apps
syncHR
9.0
Company Website Posting
HRdirect Smart Apps
syncHR
9.0
Publish to Social Media
HRdirect Smart Apps
syncHR
9.0
Job Search Site Posting
HRdirect Smart Apps
syncHR
9.0
Duplicate Candidate Prevention
HRdirect Smart Apps
syncHR
8.0
Applicant Tracking
HRdirect Smart Apps
syncHR
9.0
Notifications and Alerts
HRdirect Smart Apps
syncHR
9.0

Pros

HRdirect Smart Apps

  • Initially, you were able to see all activity and drill down for details.
  • It was easy-access for all our employees in the 7 states we operate in.
  • It provided tracking for the managers.
  • Payroll had access to all PTO requests.
Margaret Wood | TrustRadius Reviewer

syncHR

  • Automated retroactive change processing and mid-period rate changes – completely automated with no manual intervention needed - If you ever need to give someone a merit increase and make it retroactive or if an employee is entitled to enroll in health benefits on their first day employment but has 30 days to enroll, syncHR will automatically handles these retro changes.
  • A single application designed from the ground up that gives equal weight to HR, payroll, and benefit functions - syncHR is designed as a true unified solution with no back-end mainframes or separate front-ends vs backends. Everything is processed real-time in the cloud which has eliminated all discrepancies.
  • Customer Service - syncHR provides a designated account manager as your single point of contact. Since the The StaffWell Group is a 24/7 business, I needed a company that was available when I needed them. syncHR delivered with 24/7 emergency support.
  • Event-driven employee self service - Other systems we have used rely on employees to make the correct choices as to what is required when completing an employee initiated transaction. With syncHR, the system always directs the employee to the next step reducing both errors and calls to our support staff. I believe this is also the reason why we had a 40% increase in the adoption of ESS.
  • Dynamic Security & Workflows - syncHR has no static pages which allows security and workflows to be updated automatically whenever a change is made. This has virtually eliminated the time and effort required from HR to manually update workflows to the correct personnel.
Anonymous | TrustRadius Reviewer

Cons

HRdirect Smart Apps

  • HRdirect performed an upgrade in 2019 and that's where things went awry.
  • You could no longer drill down through the calendar to see the details - i.e. Doctor's appointment, illness, childcare issues, vacation, etc.
  • Previous year PTO requests were not archived and you now had to scroll through hundreds of PTO requests to see the most current.
  • Previous PTO requests were listed oldest to most current, resulting in much frustration trying to locate specific ones.
  • The print option was not longer functional.
  • The online help request form was no longer accessible.
Margaret Wood | TrustRadius Reviewer

syncHR

  • Learning Management System- syncHR currently does not offer an LMS system. They only track and report training dates, licenses and certifications.
  • Although syncHR is a global solution it is somewhat limited to tracking employee headcount, HR documents, paperless on boarding and benefit information. There is no international payroll option like the one they provide for domestic employees. Although the system can handle multiple languages and currencies, I would like to see a global payroll option.
  • Succession Planning - syncHR provides little functionality for succession planning. The system can track budgets vs actuals, goals and ratings but does not offer a true succession planning module
Anonymous | TrustRadius Reviewer

Likelihood to Renew

HRdirect Smart Apps

HRdirect Smart Apps 1.0
Based on 1 answer
As previously described, there are too many unresolved issues.
Margaret Wood | TrustRadius Reviewer

syncHR

No score
No answers yet
No answers on this topic

Usability

HRdirect Smart Apps

No score
No answers yet
No answers on this topic

syncHR

syncHR 10.0
Based on 1 answer
Overall the system is very easy to navigate but more importantly my employees find it so easy to use. The percentage of employees who now use ESS went up by 40%
Anonymous | TrustRadius Reviewer

Support Rating

HRdirect Smart Apps

HRdirect Smart Apps 1.0
Based on 2 answers
Due to the fact that we were patient for more than 6 months with no resolution in sight, we decided to end our relationship with HRdirect for PTO tracking.3/20/2020: We have purchased the Harassment Training Module. Excellent product with great value for the money.
Margaret Wood | TrustRadius Reviewer

syncHR

syncHR 9.0
Based on 1 answer
Whenever we need support our designated account manager is there to provide answers for us. If she doesn't have or know the answer, additional support is provided via a service matter expert in that field. Support hours are 24/7
Anonymous | TrustRadius Reviewer

Online Training

HRdirect Smart Apps

No score
No answers yet
No answers on this topic

syncHR

syncHR 10.0
Based on 1 answer
Training was very well done and thorough
Anonymous | TrustRadius Reviewer

Implementation Rating

HRdirect Smart Apps

No score
No answers yet
No answers on this topic

syncHR

syncHR 9.0
Based on 1 answer
During the first few weeks of implementation it is important to have all key members participate in meetings. Finance, HR, Payroll and Benefits should be involved from the early stages to ensure that the solution is designed to meet your specific requirements. Since syncHR personalizes their solution for each company a few wrong steps early on regarding the design we wanted caused us to spend extra time later. The more info you provide syncHR upfront the better they can take all of your rules and needs into account from day one. In our case, finance did not get involved right away and therefore some of the items that we needed for our GL needed to be re-done. SyncHR was very accommodating though as they spent extra time with us to update some of the allocations so that finance got what they needed
Anonymous | TrustRadius Reviewer

Alternatives Considered

HRdirect Smart Apps

No answers on this topic

syncHR

As I mentioned I have used UltiPro, ADP, Ceridian as well as several others and none of them seem to offer half of the functionality and service that syncHR provides. Although we had some problems from time to time, I hold companies in high regard by how they resolve these problems. It's a comfort knowing that my HCM provider truly cares about me and my business so if for no other reason than this, I feel syncHR is far and away the best system I have used. The system works as advertised which is all I could ask for
Anonymous | TrustRadius Reviewer

Return on Investment

HRdirect Smart Apps

  • Initially, HRdirect was proving to be an excellent tool, and we were getting a quick turnaround on small issues. However, the upgrade messed things up on our accessibility, with no resolution in sight.
  • Harassment training module is excellent.
Margaret Wood | TrustRadius Reviewer

syncHR

  • Due to complexity of our payroll, it would typically take us almost 3 full days to verify hours and perform retro changes before actually running payroll. With so many retroactive changes and manual calculations it was a time consuming and error prone process. With syncHR, the accuracy of payroll has increased tremendously and the amount of time we now spend preparing to process payroll decreased to less than 4 hours per week. All approved time seamlessly moves from the T&A module into payroll and all retro transactions are automatically processed.
  • When I initially selected syncHR I was a little hesitant because I never heard of them before and was concerned about their viability as a company and customer service. Several years later I'm happy to say that syncHR has provided better support than any of the better know competitors ever did.
  • Although no system is ever perfect, overall syncHR has exceeded most of my expectations. The sales and implementation process was wonderful, the salesperson was responsive and did not oversell what the system could do.
  • Training & Implementation - syncHR spent a considerable amount of time learning my business rules in order to build the system to meet my requirements. Training was provided on all aspects of the system until my team felt comfortable enough to handle things on their own. I never felt as though we had a set number of hours of training or that our questions, no matter how redundant or simple were a bother to them.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

HRdirect Smart Apps

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HRdirect Smart Apps Editions & Modules

Additional Pricing Details
NO PER EMPLOYEE PRICING, NO BUNDLED FEATURES. JUST $60 A YEAR PER APP. Simple Pricing, No Matter How You Slice It Only use the Smart Apps that best fit your unique needs and pay the same, low price for each one: just $60 a year. It's easy to add more at any time, too - either as your needs change or as our solutions expand.

syncHR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
Varies*

* Based on employer size and complexity

syncHR Editions & Modules

Edition
syncHR v5.9Varies1
  1. Per User per Month
Additional Pricing Details
SyncHR charges a one-time implementation fee plus a PEPM fee. All charges are based on employer size and complexity.

Rating Summary

Likelihood to Recommend

HRdirect Smart Apps
10.0
syncHR
9.0

Likelihood to Renew

HRdirect Smart Apps
1.0
syncHR

Usability

HRdirect Smart Apps
syncHR
10.0

Support Rating

HRdirect Smart Apps
1.0
syncHR
9.0

Online Training

HRdirect Smart Apps
syncHR
10.0

Implementation Rating

HRdirect Smart Apps
syncHR
9.0

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