What users are saying about
4 Ratings
2 Ratings
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Score 8.4 out of 100
4 Ratings
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Score 6 out of 100

Feature Set Ratings

  • HRdirect Smart Apps ranks higher in 2 feature sets: Human Resource Management, Employee Self Service
  • syncHR ranks higher in 3 feature sets: Leave and Attendance Management, HR Reporting, Onboarding

Human Resource Management

10.0

HRdirect Smart Apps

100%
9.4

syncHR

94%
syncHR ranks higher in 4/7 features

Employee demographic data

10.0
100%
1 Rating
9.0
90%
1 Rating

Job profiles and administration

10.0
100%
1 Rating
9.0
90%
1 Rating

Compliance data (COBRA, OSHA, etc.)

10.0
100%
1 Rating
8.0
80%
1 Rating

Employment history

N/A
0 Ratings
10.0
100%
1 Rating

Workflow for transfers, promotions, pay raises, etc.

N/A
0 Ratings
10.0
100%
1 Rating

Organizational charting

N/A
0 Ratings
10.0
100%
1 Rating

Organization and location management

N/A
0 Ratings
10.0
100%
1 Rating

Leave and Attendance Management

1.0

HRdirect Smart Apps

10%
9.0

syncHR

90%
syncHR ranks higher in 3/3 features

Approval workflow

1.0
10%
1 Rating
9.0
90%
1 Rating

Balance details

N/A
0 Ratings
9.0
90%
1 Rating

Annual carry-forward and encashment

N/A
0 Ratings
9.0
90%
1 Rating

Employee Self Service

10.0

HRdirect Smart Apps

100%
9.2

syncHR

92%
syncHR ranks higher in 4/5 features

View and generate pay and benefit information

10.0
100%
1 Rating
10.0
100%
1 Rating

Update personal information

10.0
100%
1 Rating
10.0
100%
1 Rating

View company policy documentation

10.0
100%
1 Rating
9.0
90%
1 Rating

Employee recognition

N/A
0 Ratings
8.0
80%
1 Rating

View job history

N/A
0 Ratings
9.0
90%
1 Rating

HR Reporting

1.0

HRdirect Smart Apps

10%
10.0

syncHR

100%
syncHR ranks higher in 3/3 features

Report builder

1.0
10%
1 Rating
10.0
100%
1 Rating

Pre-built reports

1.0
10%
1 Rating
10.0
100%
1 Rating

Ability to combine HR data with external data

N/A
0 Ratings
10.0
100%
1 Rating

Onboarding

1.0

HRdirect Smart Apps

10%
10.0

syncHR

100%
syncHR ranks higher in 2/2 features

New hire portal

1.0
10%
1 Rating
10.0
100%
1 Rating

Manager tracking tools

1.0
10%
1 Rating
10.0
100%
1 Rating

Payroll Management

HRdirect Smart Apps

Feature Set Not Supported
N/A
9.4

syncHR

94%
syncHR ranks higher in 5/5 features

Pay calculation

N/A
0 Ratings
10.0
100%
1 Rating

Benefit plan administration

N/A
0 Ratings
9.0
90%
1 Rating

Direct deposit files

N/A
0 Ratings
10.0
100%
1 Rating

Salary revision and increment management

N/A
0 Ratings
10.0
100%
1 Rating

Reimbursement management

N/A
0 Ratings
8.0
80%
1 Rating

Asset Management

HRdirect Smart Apps

Feature Set Not Supported
N/A
10.0

syncHR

100%
syncHR ranks higher in 1/1 features

Tracking of all physical assets

N/A
0 Ratings
10.0
100%
1 Rating

Performance and Goals

HRdirect Smart Apps

Feature Set Not Supported
N/A
9.0

syncHR

90%
syncHR ranks higher in 4/4 features

Corporate goal setting

N/A
0 Ratings
9.0
90%
1 Rating

Individual goal setting

N/A
0 Ratings
9.0
90%
1 Rating

Line-of sight-visibility

N/A
0 Ratings
9.0
90%
1 Rating

Performance tracking

N/A
0 Ratings
9.0
90%
1 Rating

Performance Management

HRdirect Smart Apps

Feature Set Not Supported
N/A
8.4

syncHR

84%
syncHR ranks higher in 5/5 features

Performance plans

N/A
0 Ratings
9.0
90%
1 Rating

Performance improvement plans

N/A
0 Ratings
9.0
90%
1 Rating

Review status tracking

N/A
0 Ratings
8.0
80%
1 Rating

Review reminders

N/A
0 Ratings
8.0
80%
1 Rating

Multiple review frequency

N/A
0 Ratings
8.0
80%
1 Rating

Recruiting / ATS

HRdirect Smart Apps

Feature Set Not Supported
N/A
8.9

syncHR

89%
syncHR ranks higher in 7/7 features

Job Requisition Management

N/A
0 Ratings
9.0
90%
1 Rating

Company Website Posting

N/A
0 Ratings
9.0
90%
1 Rating

Publish to Social Media

N/A
0 Ratings
9.0
90%
1 Rating

Job Search Site Posting

N/A
0 Ratings
9.0
90%
1 Rating

Duplicate Candidate Prevention

N/A
0 Ratings
8.0
80%
1 Rating

Applicant Tracking

N/A
0 Ratings
9.0
90%
1 Rating

Notifications and Alerts

N/A
0 Ratings
9.0
90%
1 Rating

Attribute Ratings

  • HRdirect Smart Apps is rated higher in 1 area: Likelihood to Recommend
  • syncHR is rated higher in 1 area: Support Rating

Likelihood to Recommend

10.0

HRdirect Smart Apps

100%
1 Rating
9.0

syncHR

90%
1 Rating

Likelihood to Renew

1.0

HRdirect Smart Apps

10%
1 Rating

syncHR

N/A
0 Ratings

Usability

HRdirect Smart Apps

N/A
0 Ratings
10.0

syncHR

100%
1 Rating

Support Rating

1.0

HRdirect Smart Apps

10%
2 Ratings
9.0

syncHR

90%
2 Ratings

Online Training

HRdirect Smart Apps

N/A
0 Ratings
10.0

syncHR

100%
1 Rating

Implementation Rating

HRdirect Smart Apps

N/A
0 Ratings
9.0

syncHR

90%
2 Ratings

Likelihood to Recommend

ComplyRight

UPDATE 3/20/2020: I initially gave HRDirect a "0" recommendation due to all the issues we had with the PTO Module. However, since purchasing the Harassment Training Module ($90), this product is the best value for the money and puts us in compliance with mandated requirements. It is easy to use and well-presented. At this point in time, with the issues and frustration level of all our employees, managers, and payroll department, it would be difficult for me to recommend this app as suitable in any scenario. However, should HRdirect fix the issues and get the app to perform as it was originally designed, it would be a great product for a small to medium company that has limited resources yet wants a good product for the money. In our experience, the new hire portal did not appear to be functioning properly; our new hires were not able to access the blank documents. They could see them but not open them (PDFs).
Read full review

SyncHR

syncHR is designed for mid to large size companies, typically 200-2000 employees. Any organization that has a strong reporting need and/or a complicated payroll process could benefit from the unique features built into the platform
Read full review

Pros

ComplyRight

  • Initially, you were able to see all activity and drill down for details.
  • It was easy-access for all our employees in the 7 states we operate in.
  • It provided tracking for the managers.
  • Payroll had access to all PTO requests.
Read full review

SyncHR

  • Automated retroactive change processing and mid-period rate changes – completely automated with no manual intervention needed - If you ever need to give someone a merit increase and make it retroactive or if an employee is entitled to enroll in health benefits on their first day employment but has 30 days to enroll, syncHR will automatically handles these retro changes.
  • A single application designed from the ground up that gives equal weight to HR, payroll, and benefit functions - syncHR is designed as a true unified solution with no back-end mainframes or separate front-ends vs backends. Everything is processed real-time in the cloud which has eliminated all discrepancies.
  • Customer Service - syncHR provides a designated account manager as your single point of contact. Since the The StaffWell Group is a 24/7 business, I needed a company that was available when I needed them. syncHR delivered with 24/7 emergency support.
  • Event-driven employee self service - Other systems we have used rely on employees to make the correct choices as to what is required when completing an employee initiated transaction. With syncHR, the system always directs the employee to the next step reducing both errors and calls to our support staff. I believe this is also the reason why we had a 40% increase in the adoption of ESS.
  • Dynamic Security &amp; Workflows - syncHR has no static pages which allows security and workflows to be updated automatically whenever a change is made. This has virtually eliminated the time and effort required from HR to manually update workflows to the correct personnel.
Read full review

Cons

ComplyRight

  • HRdirect performed an upgrade in 2019 and that's where things went awry.
  • You could no longer drill down through the calendar to see the details - i.e. Doctor's appointment, illness, childcare issues, vacation, etc.
  • Previous year PTO requests were not archived and you now had to scroll through hundreds of PTO requests to see the most current.
  • Previous PTO requests were listed oldest to most current, resulting in much frustration trying to locate specific ones.
  • The print option was not longer functional.
  • The online help request form was no longer accessible.
Read full review

SyncHR

  • Learning Management System- syncHR currently does not offer an LMS system. They only track and report training dates, licenses and certifications.
  • Although syncHR is a global solution it is somewhat limited to tracking employee headcount, HR documents, paperless on boarding and benefit information. There is no international payroll option like the one they provide for domestic employees. Although the system can handle multiple languages and currencies, I would like to see a global payroll option.
  • Succession Planning - syncHR provides little functionality for succession planning. The system can track budgets vs actuals, goals and ratings but does not offer a true succession planning module
Read full review

Pricing Details

HRdirect Smart Apps

Starting Price

Editions & Modules

HRdirect Smart Apps editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    NO PER EMPLOYEE PRICING, NO BUNDLED FEATURES. JUST $60 A YEAR PER APP. Simple Pricing, No Matter How You Slice It Only use the Smart Apps that best fit your unique needs and pay the same, low price for each one: just $60 a year. It's easy to add more at any time, too - either as your needs change or as our solutions expand.

    syncHR

    Starting Price

    $0 Per User per Month

    Editions & Modules

    syncHR editions and modules pricing
    EditionModules
    syncHR v5.9Varies1

    Footnotes

    1. Per User per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required Varies

    Additional Details

    SyncHR charges a one-time implementation fee plus a PEPM fee. All charges are based on employer size and complexity.

    Likelihood to Renew

    ComplyRight

    As previously described, there are too many unresolved issues.
    Read full review

    SyncHR

    No answers on this topic

    Usability

    ComplyRight

    No answers on this topic

    SyncHR

    Overall the system is very easy to navigate but more importantly my employees find it so easy to use. The percentage of employees who now use ESS went up by 40%
    Read full review

    Support Rating

    ComplyRight

    Due to the fact that we were patient for more than 6 months with no resolution in sight, we decided to end our relationship with HRdirect for PTO tracking. 3/20/2020: We have purchased the Harassment Training Module. Excellent product with great value for the money.
    Read full review

    SyncHR

    Whenever we need support our designated account manager is there to provide answers for us. If she doesn't have or know the answer, additional support is provided via a service matter expert in that field. Support hours are 24/7
    Read full review

    Online Training

    ComplyRight

    No answers on this topic

    SyncHR

    Training was very well done and thorough
    Read full review

    Implementation Rating

    ComplyRight

    No answers on this topic

    SyncHR

    During the first few weeks of implementation it is important to have all key members participate in meetings. Finance, HR, Payroll and Benefits should be involved from the early stages to ensure that the solution is designed to meet your specific requirements. Since syncHR personalizes their solution for each company a few wrong steps early on regarding the design we wanted caused us to spend extra time later. The more info you provide syncHR upfront the better they can take all of your rules and needs into account from day one. In our case, finance did not get involved right away and therefore some of the items that we needed for our GL needed to be re-done. SyncHR was very accommodating though as they spent extra time with us to update some of the allocations so that finance got what they needed
    Read full review

    Alternatives Considered

    ComplyRight

    No answers on this topic

    SyncHR

    As I mentioned I have used UltiPro, ADP, Ceridian as well as several others and none of them seem to offer half of the functionality and service that syncHR provides. Although we had some problems from time to time, I hold companies in high regard by how they resolve these problems. It's a comfort knowing that my HCM provider truly cares about me and my business so if for no other reason than this, I feel syncHR is far and away the best system I have used. The system works as advertised which is all I could ask for
    Read full review

    Return on Investment

    ComplyRight

    • Initially, HRdirect was proving to be an excellent tool, and we were getting a quick turnaround on small issues. However, the upgrade messed things up on our accessibility, with no resolution in sight.
    • Harassment training module is excellent.
    Read full review

    SyncHR

    • Due to complexity of our payroll, it would typically take us almost 3 full days to verify hours and perform retro changes before actually running payroll. With so many retroactive changes and manual calculations it was a time consuming and error prone process. With syncHR, the accuracy of payroll has increased tremendously and the amount of time we now spend preparing to process payroll decreased to less than 4 hours per week. All approved time seamlessly moves from the T&A module into payroll and all retro transactions are automatically processed.
    • When I initially selected syncHR I was a little hesitant because I never heard of them before and was concerned about their viability as a company and customer service. Several years later I'm happy to say that syncHR has provided better support than any of the better know competitors ever did.
    • Although no system is ever perfect, overall syncHR has exceeded most of my expectations. The sales and implementation process was wonderful, the salesperson was responsive and did not oversell what the system could do.
    • Training & Implementation - syncHR spent a considerable amount of time learning my business rules in order to build the system to meet my requirements. Training was provided on all aspects of the system until my team felt comfortable enough to handle things on their own. I never felt as though we had a set number of hours of training or that our questions, no matter how redundant or simple were a bother to them.
    Read full review

    Screenshots

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