What users are saying about
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130 Ratings
2 Ratings
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Score 7.7 out of 100

Zenefits

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130 Ratings
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Score 5.9 out of 100

Likelihood to Recommend

HRdirect Smart Apps

UPDATE 3/20/2020: I initially gave HRDirect a "0" recommendation due to all the issues we had with the PTO Module. However, since purchasing the Harassment Training Module ($90), this product is the best value for the money and puts us in compliance with mandated requirements. It is easy to use and well-presented.At this point in time, with the issues and frustration level of all our employees, managers, and payroll department, it would be difficult for me to recommend this app as suitable in any scenario. However, should HRdirect fix the issues and get the app to perform as it was originally designed, it would be a great product for a small to medium company that has limited resources yet wants a good product for the money.In our experience, the new hire portal did not appear to be functioning properly; our new hires were not able to access the blank documents. They could see them but not open them (PDFs).
Margaret Wood | TrustRadius Reviewer

Zenefits

We used Zenefits for over two years. The product itself is great and what enticed us to sign up for the service. Unfortunately, [in my experience] the service had so many issues we recently canceled our contract and moved to a different service entirely. We would have consistent payroll issues where there were discrepancies in the payroll reports and the bank transactions almost every pay run. The customer service [I feel] is HORRIBLE; honestly one of the worst customer service experiences I've ever had. What ultimately caused us to cancel is we had several issues with the 2020 W-2s posted. I submitted the support cases (3 cases) in January/February. I followed up at least every 1-2 weeks. Radio silence. Any time I would talk to a representative on chat, they would say it's a super busy time of year and someone would reach out soon. No one contacted me regarding the cases until the middle of APRIL, after submitting the cases over 2 months ago. Then they waited until the very last business day (5/14) before the extended filing deadline (5/17) to resolve 2 out of 3 cases. Our 3rd case is STILL OPEN for the W-2 correction (it is June 15). I have followed up on this 3rd case every week and received ZERO response back from customer service. This employee had to file for an extension and is still not able to file his taxes because of Zenefits' unprofessional handling of THEIR MISTAKE on the W-2.If this is how Zenefits handles something as important as a W-2, [in my experience] you should not sign up for this service. Do not waste your time with Zenefits. Even though it is cheaper, [I feel] it is not worth the endless hours wasted addressing the non-stop issues with the service.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

HRdirect Smart Apps
10.0
Zenefits
6.7
Employee demographic data
HRdirect Smart Apps
10.0
Zenefits
6.5
Job profiles and administration
HRdirect Smart Apps
10.0
Zenefits
6.3
Compliance data (COBRA, OSHA, etc.)
HRdirect Smart Apps
10.0
Zenefits
6.7
Employment history
HRdirect Smart Apps
Zenefits
6.4
Workflow for transfers, promotions, pay raises, etc.
HRdirect Smart Apps
Zenefits
6.9
Organizational charting
HRdirect Smart Apps
Zenefits
6.9
Organization and location management
HRdirect Smart Apps
Zenefits
7.1

Leave and Attendance Management

HRdirect Smart Apps
1.0
Zenefits
6.0
Approval workflow
HRdirect Smart Apps
1.0
Zenefits
6.9
Balance details
HRdirect Smart Apps
Zenefits
6.5
Annual carry-forward and encashment
HRdirect Smart Apps
Zenefits
4.8

Employee Self Service

HRdirect Smart Apps
10.0
Zenefits
7.6
View and generate pay and benefit information
HRdirect Smart Apps
10.0
Zenefits
8.1
Update personal information
HRdirect Smart Apps
10.0
Zenefits
8.1
View company policy documentation
HRdirect Smart Apps
10.0
Zenefits
7.7
Employee recognition
HRdirect Smart Apps
Zenefits
6.5
View job history
HRdirect Smart Apps
Zenefits
7.7

HR Reporting

HRdirect Smart Apps
1.0
Zenefits
6.7
Report builder
HRdirect Smart Apps
1.0
Zenefits
6.6
Pre-built reports
HRdirect Smart Apps
1.0
Zenefits
6.9
Ability to combine HR data with external data
HRdirect Smart Apps
Zenefits
6.6

Onboarding

HRdirect Smart Apps
1.0
Zenefits
6.7
New hire portal
HRdirect Smart Apps
1.0
Zenefits
7.5
Manager tracking tools
HRdirect Smart Apps
1.0
Zenefits
6.0

Payroll Management

HRdirect Smart Apps
Zenefits
5.9
Pay calculation
HRdirect Smart Apps
Zenefits
5.4
Support for external payroll vendors
HRdirect Smart Apps
Zenefits
4.4
Off-cycle/On-Demand payment
HRdirect Smart Apps
Zenefits
7.1
Benefit plan administration
HRdirect Smart Apps
Zenefits
6.0
Direct deposit files
HRdirect Smart Apps
Zenefits
6.6
Salary revision and increment management
HRdirect Smart Apps
Zenefits
6.2
Reimbursement management
HRdirect Smart Apps
Zenefits
5.3

Asset Management

HRdirect Smart Apps
Zenefits
6.3
Tracking of all physical assets
HRdirect Smart Apps
Zenefits
6.3

Performance and Goals

HRdirect Smart Apps
Zenefits
6.4
Corporate goal setting
HRdirect Smart Apps
Zenefits
6.4
Individual goal setting
HRdirect Smart Apps
Zenefits
6.5
Line-of sight-visibility
HRdirect Smart Apps
Zenefits
6.1
Performance tracking
HRdirect Smart Apps
Zenefits
6.5

Performance Management

HRdirect Smart Apps
Zenefits
5.7
Performance plans
HRdirect Smart Apps
Zenefits
5.6
Performance improvement plans
HRdirect Smart Apps
Zenefits
5.5
Review status tracking
HRdirect Smart Apps
Zenefits
5.8
Review reminders
HRdirect Smart Apps
Zenefits
6.0
Multiple review frequency
HRdirect Smart Apps
Zenefits
5.6

Succession Planning

HRdirect Smart Apps
Zenefits
7.0
Create succession plans/pools
HRdirect Smart Apps
Zenefits
6.9
Candidate ranking
HRdirect Smart Apps
Zenefits
6.9
Candidate search
HRdirect Smart Apps
Zenefits
6.7
Candidate development
HRdirect Smart Apps
Zenefits
7.4

Recruiting / ATS

HRdirect Smart Apps
Zenefits
6.6
Job Requisition Management
HRdirect Smart Apps
Zenefits
7.4
Company Website Posting
HRdirect Smart Apps
Zenefits
6.4
Publish to Social Media
HRdirect Smart Apps
Zenefits
5.8
Job Search Site Posting
HRdirect Smart Apps
Zenefits
5.8
Duplicate Candidate Prevention
HRdirect Smart Apps
Zenefits
6.5
Applicant Tracking
HRdirect Smart Apps
Zenefits
6.5
Notifications and Alerts
HRdirect Smart Apps
Zenefits
7.5

Pros

HRdirect Smart Apps

  • Initially, you were able to see all activity and drill down for details.
  • It was easy-access for all our employees in the 7 states we operate in.
  • It provided tracking for the managers.
  • Payroll had access to all PTO requests.
Margaret Wood | TrustRadius Reviewer

Zenefits

  • Simple platform for running payroll. It is easy to adjust pay, see deductions, reimburse employees, manage bonuses, etc. It takes literally 5 minutes or less to run payroll - which is huge.
  • Zenefits has a great system for getting new employees on boarded with the employee handbook, financial stuff, legal employment verification, and more. Makes it so that I can be a little more hand-off during that process.
  • Zenefits does a great job of reminding me if there are things coming up like benefits renewal, or legally mandated updates to renewing our employee handbook, new tax laws, etc. - so that I don't feel like there are important things slipping through the cracks.
Erin Leonard | TrustRadius Reviewer

Cons

HRdirect Smart Apps

  • HRdirect performed an upgrade in 2019 and that's where things went awry.
  • You could no longer drill down through the calendar to see the details - i.e. Doctor's appointment, illness, childcare issues, vacation, etc.
  • Previous year PTO requests were not archived and you now had to scroll through hundreds of PTO requests to see the most current.
  • Previous PTO requests were listed oldest to most current, resulting in much frustration trying to locate specific ones.
  • The print option was not longer functional.
  • The online help request form was no longer accessible.
Margaret Wood | TrustRadius Reviewer

Zenefits

  • Support doesn't exist once you are a customer
  • Tax team has a 3-6 month response time
  • Poor Menu/Navigation structure
  • Fails to pay taxes on time, results in delinquency notices and fees
  • Glitchy UI, sometimes you need to wait a day or two for a section to work again
  • Feels like a perpetual beta product, nothing polished about it
Anonymous | TrustRadius Reviewer

Likelihood to Renew

HRdirect Smart Apps

HRdirect Smart Apps 1.0
Based on 1 answer
As previously described, there are too many unresolved issues.
Margaret Wood | TrustRadius Reviewer

Zenefits

Zenefits 9.1
Based on 5 answers
We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.
Anonymous | TrustRadius Reviewer

Usability

HRdirect Smart Apps

No score
No answers yet
No answers on this topic

Zenefits

Zenefits 9.0
Based on 28 answers
It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.
Anonymous | TrustRadius Reviewer

Support Rating

HRdirect Smart Apps

HRdirect Smart Apps 1.0
Based on 2 answers
Due to the fact that we were patient for more than 6 months with no resolution in sight, we decided to end our relationship with HRdirect for PTO tracking.3/20/2020: We have purchased the Harassment Training Module. Excellent product with great value for the money.
Margaret Wood | TrustRadius Reviewer

Zenefits

Zenefits 7.3
Based on 46 answers
Zenefits support staff and employees are great at what they do. They are friendly and extremely helpful. Questions and concerns submitted are always responded to in a timely manner. The explanations are thoughtful and quickly resolve the issues. If a solution can not be ready fixed they will work diligently until it’s resolved in full
Anonymous | TrustRadius Reviewer

Alternatives Considered

HRdirect Smart Apps

No answers on this topic

Zenefits

Zenefits hads a range of integrations to other programs and services that we already used that made it easy to build into our day to day. Customer service has improved in the two years we've been a customer and their focus on improving employee experience won me over from other options
Anonymous | TrustRadius Reviewer

Return on Investment

HRdirect Smart Apps

  • Initially, HRdirect was proving to be an excellent tool, and we were getting a quick turnaround on small issues. However, the upgrade messed things up on our accessibility, with no resolution in sight.
  • Harassment training module is excellent.
Margaret Wood | TrustRadius Reviewer

Zenefits

  • California Meal Break Violations cost a full hour of each employees pay rate. If an employee clocks in 1 minute early it costs us at least 10.50 (minimum wage Ca, 15.00 in Los Angeles) which adds up quickly. We had 37 meal break violations when we first rolled it out. They need to add a feature that disallows them to clock in ahead of 30 minutes, or add a feature that shows them how long they've been on break.
Brittany Martin, PHRca | TrustRadius Reviewer

Screenshots

Pricing Details

HRdirect Smart Apps

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HRdirect Smart Apps Editions & Modules

Additional Pricing Details
NO PER EMPLOYEE PRICING, NO BUNDLED FEATURES. JUST $60 A YEAR PER APP. Simple Pricing, No Matter How You Slice It Only use the Smart Apps that best fit your unique needs and pay the same, low price for each one: just $60 a year. It's easy to add more at any time, too - either as your needs change or as our solutions expand.

Zenefits

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
$8*

* per employee per month

Zenefits Editions & Modules

Edition
Essentials$81
Growth$141
Zen$211
  1. per employee/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

HRdirect Smart Apps
10.0
Zenefits
5.5

Likelihood to Renew

HRdirect Smart Apps
1.0
Zenefits
9.1

Usability

HRdirect Smart Apps
Zenefits
9.0

Support Rating

HRdirect Smart Apps
1.0
Zenefits
7.3

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