What users are saying about
215 Ratings
2 Ratings
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Score 8.4 out of 100
215 Ratings
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Score 5.8 out of 100

Feature Set Ratings

  • HRdirect Smart Apps ranks higher in 2 feature sets: Human Resource Management, Employee Self Service
  • Zenefits ranks higher in 3 feature sets: Leave and Attendance Management, HR Reporting, Onboarding

Human Resource Management

10.0

HRdirect Smart Apps

100%
5.3

Zenefits

53%
Zenefits ranks higher in 4/7 features

Employee demographic data

10.0
100%
1 Rating
5.3
53%
108 Ratings

Job profiles and administration

10.0
100%
1 Rating
5.2
52%
102 Ratings

Compliance data (COBRA, OSHA, etc.)

10.0
100%
1 Rating
5.7
57%
104 Ratings

Employment history

N/A
0 Ratings
4.9
49%
103 Ratings

Workflow for transfers, promotions, pay raises, etc.

N/A
0 Ratings
6.5
65%
107 Ratings

Organizational charting

N/A
0 Ratings
5.0
50%
117 Ratings

Organization and location management

N/A
0 Ratings
4.4
44%
119 Ratings

Leave and Attendance Management

1.0

HRdirect Smart Apps

10%
5.4

Zenefits

54%
Zenefits ranks higher in 3/3 features

Approval workflow

1.0
10%
1 Rating
5.5
55%
113 Ratings

Balance details

N/A
0 Ratings
5.5
55%
111 Ratings

Annual carry-forward and encashment

N/A
0 Ratings
5.0
50%
92 Ratings

Employee Self Service

10.0

HRdirect Smart Apps

100%
5.0

Zenefits

50%
HRdirect Smart Apps ranks higher in 3/5 features

View and generate pay and benefit information

10.0
100%
1 Rating
5.1
51%
125 Ratings

Update personal information

10.0
100%
1 Rating
5.9
59%
131 Ratings

View company policy documentation

10.0
100%
1 Rating
4.6
46%
118 Ratings

Employee recognition

N/A
0 Ratings
4.0
40%
63 Ratings

View job history

N/A
0 Ratings
5.2
52%
101 Ratings

HR Reporting

1.0

HRdirect Smart Apps

10%
4.1

Zenefits

41%
Zenefits ranks higher in 3/3 features

Report builder

1.0
10%
1 Rating
4.3
43%
100 Ratings

Pre-built reports

1.0
10%
1 Rating
4.2
42%
102 Ratings

Ability to combine HR data with external data

N/A
0 Ratings
3.7
37%
64 Ratings

Onboarding

1.0

HRdirect Smart Apps

10%
6.2

Zenefits

62%
Zenefits ranks higher in 2/2 features

New hire portal

1.0
10%
1 Rating
6.6
66%
110 Ratings

Manager tracking tools

1.0
10%
1 Rating
5.7
57%
90 Ratings

Payroll Management

HRdirect Smart Apps

Feature Set Not Supported
N/A
5.1

Zenefits

51%
Zenefits ranks higher in 7/7 features

Pay calculation

N/A
0 Ratings
5.3
53%
99 Ratings

Support for external payroll vendors

N/A
0 Ratings
4.8
48%
50 Ratings

Off-cycle/On-Demand payment

N/A
0 Ratings
5.0
50%
63 Ratings

Benefit plan administration

N/A
0 Ratings
5.5
55%
104 Ratings

Direct deposit files

N/A
0 Ratings
5.4
54%
101 Ratings

Salary revision and increment management

N/A
0 Ratings
4.6
46%
93 Ratings

Reimbursement management

N/A
0 Ratings
4.8
48%
65 Ratings

Asset Management

HRdirect Smart Apps

Feature Set Not Supported
N/A
1.2

Zenefits

12%
Zenefits ranks higher in 1/1 features

Tracking of all physical assets

N/A
0 Ratings
1.2
12%
22 Ratings

Performance and Goals

HRdirect Smart Apps

Feature Set Not Supported
N/A
7.5

Zenefits

75%
Zenefits ranks higher in 4/4 features

Corporate goal setting

N/A
0 Ratings
7.5
75%
37 Ratings

Individual goal setting

N/A
0 Ratings
7.5
75%
40 Ratings

Line-of sight-visibility

N/A
0 Ratings
7.5
75%
35 Ratings

Performance tracking

N/A
0 Ratings
7.5
75%
37 Ratings

Performance Management

HRdirect Smart Apps

Feature Set Not Supported
N/A
4.4

Zenefits

44%
Zenefits ranks higher in 5/5 features

Performance plans

N/A
0 Ratings
3.5
35%
54 Ratings

Performance improvement plans

N/A
0 Ratings
3.5
35%
51 Ratings

Review status tracking

N/A
0 Ratings
5.9
59%
52 Ratings

Review reminders

N/A
0 Ratings
4.6
46%
52 Ratings

Multiple review frequency

N/A
0 Ratings
4.6
46%
48 Ratings

Succession Planning

HRdirect Smart Apps

Feature Set Not Supported
N/A
7.9

Zenefits

79%
Zenefits ranks higher in 4/4 features

Create succession plans/pools

N/A
0 Ratings
7.9
79%
20 Ratings

Candidate ranking

N/A
0 Ratings
7.7
77%
21 Ratings

Candidate search

N/A
0 Ratings
7.8
78%
23 Ratings

Candidate development

N/A
0 Ratings
8.1
81%
22 Ratings

Recruiting / ATS

HRdirect Smart Apps

Feature Set Not Supported
N/A
7.7

Zenefits

77%
Zenefits ranks higher in 7/7 features

Job Requisition Management

N/A
0 Ratings
7.5
75%
20 Ratings

Company Website Posting

N/A
0 Ratings
7.5
75%
15 Ratings

Publish to Social Media

N/A
0 Ratings
7.6
76%
14 Ratings

Job Search Site Posting

N/A
0 Ratings
7.9
79%
16 Ratings

Duplicate Candidate Prevention

N/A
0 Ratings
7.7
77%
18 Ratings

Applicant Tracking

N/A
0 Ratings
7.6
76%
17 Ratings

Notifications and Alerts

N/A
0 Ratings
8.1
81%
22 Ratings

Attribute Ratings

  • HRdirect Smart Apps is rated higher in 1 area: Likelihood to Recommend
  • Zenefits is rated higher in 2 areas: Likelihood to Renew, Support Rating

Likelihood to Recommend

10.0

HRdirect Smart Apps

100%
1 Rating
3.7

Zenefits

37%
141 Ratings

Likelihood to Renew

1.0

HRdirect Smart Apps

10%
1 Rating
8.2

Zenefits

82%
11 Ratings

Usability

HRdirect Smart Apps

N/A
0 Ratings
8.9

Zenefits

89%
32 Ratings

Availability

HRdirect Smart Apps

N/A
0 Ratings
9.1

Zenefits

91%
4 Ratings

Performance

HRdirect Smart Apps

N/A
0 Ratings
8.3

Zenefits

83%
4 Ratings

Support Rating

1.0

HRdirect Smart Apps

10%
2 Ratings
8.6

Zenefits

86%
52 Ratings

Implementation Rating

HRdirect Smart Apps

N/A
0 Ratings
9.1

Zenefits

91%
4 Ratings

Configurability

HRdirect Smart Apps

N/A
0 Ratings
8.7

Zenefits

87%
4 Ratings

Ease of integration

HRdirect Smart Apps

N/A
0 Ratings
9.1

Zenefits

91%
3 Ratings

Product Scalability

HRdirect Smart Apps

N/A
0 Ratings
8.9

Zenefits

89%
4 Ratings

Vendor post-sale

HRdirect Smart Apps

N/A
0 Ratings
8.9

Zenefits

89%
4 Ratings

Vendor pre-sale

HRdirect Smart Apps

N/A
0 Ratings
8.9

Zenefits

89%
4 Ratings

Likelihood to Recommend

ComplyRight

UPDATE 3/20/2020: I initially gave HRDirect a "0" recommendation due to all the issues we had with the PTO Module. However, since purchasing the Harassment Training Module ($90), this product is the best value for the money and puts us in compliance with mandated requirements. It is easy to use and well-presented. At this point in time, with the issues and frustration level of all our employees, managers, and payroll department, it would be difficult for me to recommend this app as suitable in any scenario. However, should HRdirect fix the issues and get the app to perform as it was originally designed, it would be a great product for a small to medium company that has limited resources yet wants a good product for the money. In our experience, the new hire portal did not appear to be functioning properly; our new hires were not able to access the blank documents. They could see them but not open them (PDFs).
Read full review

TriNet

I think as a small business owner, this system gives peace of mind. When I'm onboarding an employee I can automatically integrate the process with Gmail and Quickbooks. I feel like they are always doing work in the background and I don't have to keep checking up on them or verifying the work that's been done
Read full review

Pros

ComplyRight

  • Initially, you were able to see all activity and drill down for details.
  • It was easy-access for all our employees in the 7 states we operate in.
  • It provided tracking for the managers.
  • Payroll had access to all PTO requests.
Read full review

TriNet

  • Payroll services in all 50 states, including payroll tax filings
  • Integrations with tools like QuickBooks, Google Workspace, Slack, and Human Interest (401(k))
  • Simple yet powerful mobile app for employees to access information including paystubs, benefits, and time off requests
  • Streamlined admin portal for People Ops professionals
Read full review

Cons

ComplyRight

  • HRdirect performed an upgrade in 2019 and that's where things went awry.
  • You could no longer drill down through the calendar to see the details - i.e. Doctor's appointment, illness, childcare issues, vacation, etc.
  • Previous year PTO requests were not archived and you now had to scroll through hundreds of PTO requests to see the most current.
  • Previous PTO requests were listed oldest to most current, resulting in much frustration trying to locate specific ones.
  • The print option was not longer functional.
  • The online help request form was no longer accessible.
Read full review

TriNet

  • Support doesn't exist once you are a customer
  • Tax team has a 3-6 month response time
  • Poor Menu/Navigation structure
  • Fails to pay taxes on time, results in delinquency notices and fees
  • Glitchy UI, sometimes you need to wait a day or two for a section to work again
  • Feels like a perpetual beta product, nothing polished about it
Read full review

Pricing Details

HRdirect Smart Apps

Starting Price

Editions & Modules

HRdirect Smart Apps editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    NO PER EMPLOYEE PRICING, NO BUNDLED FEATURES. JUST $60 A YEAR PER APP. Simple Pricing, No Matter How You Slice It Only use the Smart Apps that best fit your unique needs and pay the same, low price for each one: just $60 a year. It's easy to add more at any time, too - either as your needs change or as our solutions expand.

    Zenefits

    Starting Price

    $8 per employee/per month

    Editions & Modules

    Zenefits editions and modules pricing
    EditionModules
    Essentials81
    Growth142
    Zen213

    Footnotes

    1. per employee/per month
    2. per employee/per month
    3. per employee/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    ComplyRight

    As previously described, there are too many unresolved issues.
    Read full review

    TriNet

    We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.
    Read full review

    Usability

    ComplyRight

    No answers on this topic

    TriNet

    It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.
    Read full review

    Reliability and Availability

    ComplyRight

    No answers on this topic

    TriNet

    We have not experienced any application errors or unplanned outages in the two years I have been using this app. Sometimes there is a lag in the time keeping/ confirming your location, however, it quickly resolves itself within seconds and more often than not is an internet connection error
    Read full review

    Performance

    ComplyRight

    No answers on this topic

    TriNet

    This app always loads extremely quickly and in a reasonable time frame. Like I said, when we do experience lags from this app, it is more often than not an internet connection error
    Read full review

    Support Rating

    ComplyRight

    Due to the fact that we were patient for more than 6 months with no resolution in sight, we decided to end our relationship with HRdirect for PTO tracking. 3/20/2020: We have purchased the Harassment Training Module. Excellent product with great value for the money.
    Read full review

    TriNet

    Not good at all. Basically I typically feel like they can solve the issue at hand. However, they take forever and it never feels like they really care. It can be frustrating that the agent will never speak with you on the phone or just give you their direct contact info so that you can continue to follow up on the same issue. Once they "close" the issue - you have to go back to the main customer service email or line again, even though it may be related to something you've contacted them about in the past
    Read full review

    In-Person Training

    ComplyRight

    No answers on this topic

    TriNet

    Can't really say just because I would not know.
    Read full review

    Online Training

    ComplyRight

    No answers on this topic

    TriNet

    It went through successfully.
    Read full review

    Implementation Rating

    ComplyRight

    No answers on this topic

    TriNet

    Unfortunately I do not have any insights on the implementation of Zenefits as I was not employed with this company when Zenefits was introduced. Based on how effortless it is to use Zenefits, I wouldn't image there would be many issues with the implementation of Zenefits
    Read full review

    Alternatives Considered

    ComplyRight

    No answers on this topic

    TriNet

    Zenefits has been a better tool for our purposes than Paychex Flex. While Zenefits is a fairly rigid tool without a lot of options for customization, Paychex has even fewer options for customization and their customer services is even more difficult to deal with
    Read full review

    Scalability

    ComplyRight

    No answers on this topic

    TriNet

    It is very easy to use and does not require the end user to go to multiple sites to obtain many facets of HR/ Payroll information that the app offers
    Read full review

    Return on Investment

    ComplyRight

    • Initially, HRdirect was proving to be an excellent tool, and we were getting a quick turnaround on small issues. However, the upgrade messed things up on our accessibility, with no resolution in sight.
    • Harassment training module is excellent.
    Read full review

    TriNet

    • California Meal Break Violations cost a full hour of each employees pay rate. If an employee clocks in 1 minute early it costs us at least 10.50 (minimum wage Ca, 15.00 in Los Angeles) which adds up quickly. We had 37 meal break violations when we first rolled it out. They need to add a feature that disallows them to clock in ahead of 30 minutes, or add a feature that shows them how long they've been on break.
    Read full review

    Screenshots

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