Likelihood to Recommend Expense Management is not what I will ask anyone to implement, it has a lot of scope of improvement in the system. Reporting structure and the approval structure of the expense management is not good at all. Even [if] you upload the expenses in cloud software, you will have to repeat the entire process to executive the expense.
Read full review In my experience, Paychex Flex is well suited for small to medium sized businesses. It has been helpful in streamlining the onboarding process and it is easy to update and maintain employee profiles and records. It has worked will in a non-profit environment where there is clergy pay and housing, which can get quite complicated. I cannot think of a scenario where it would be less appropriate.
Read full review Pros Data Management Leave and Attendance Exit Management Read full review I like I can enter payroll and if I need to leave the program, I can resume at a later time and my information is saved. I like the analytics & reports features. I like how all my employees have easy access to their portal. Read full review Cons Expense Management Survey Tool Payroll Read full review Reporting writing is difficult to figure out Employee turnover inside Paychex was a problem, until we were assigned to Neil Williams - since that time it has settled down Pressure to convert personal connection with payroll advisor to using automated service Read full review Likelihood to Renew This rating is purely based on my experience which I gained while using the HROne HRIS, it was very easy to use and can be explained to employees easily. I am happy that I got a chance to work with the development team of the HROne and customization is one of the unique feature
Read full review Overall I like the features that Paychex Flex offers. I am sure that there are other features that I am unaware of, so I am excited to see if there is more that Flex is capable of to make my job easier. The basic features are really user friendly and easy to access. If there ever is an issue customer service is great
Read full review Usability Overall usability of the HROne HRMS is good and have already used it with full potential
Read full review Some things could be streamlined. For example, we could do custom options for the "add items" tab which has so many options that we never use. "Medical Pay" could be something that the system remembers for the applicable employees. Salaried employees' salaries should definitely be auto-filled. Overall the system works well but I think it could be improved to be easier to use and read.
Read full review Reliability and Availability HROne HRMS Software availability is really amazing and they are always available to provide the support
Read full review We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
Read full review Performance The performance of the HROne HRMS is good and it never lets you down. Reporting is always done on time. Pages are uploaded in friction of second and hardly there is a time when the system was down or slow
Read full review Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
Read full review Support Rating The support team of the HROne HRIS is really amazing, they are always available to support you and solve your queries easily.
Read full review Our dedicated representative is one of the main reasons we are sticking with Paychex Flex. If it were not for this person, other platforms could provide the same/similar functionality. It is the ability to speak with someone that understands our business and is willing to get questions answered in a timely fashion that keeps us with Paychex Flex.
Read full review In-Person Training We did online training only
Read full review Online Training The training was good, quick and crisp. We were easily able to understand it easily
Read full review It was easy to understand and follow along. I do like the informational videos that we can utilize before we opt to call in for customer service support. It has made a difference since sometimes that resolves the issue I may have had and saved myself a phone call to Paychex support.
Read full review Implementation Rating HROne HRMS implement was very easy, the in-house is very professional and knowledgeable. They guided us in good manner and ensured that the implementation was on time and as per the expectation. The way they have handled our query and supported us was good. The completed phase of the implementation was handled very professionally.
Read full review Implementation was very smooth. The most cumbersome task was entering the current employees into the system during initial set up, but Paychex staff handled most of that and verified against prior system reports as well as internal reports provided to ensure 100% accuracy.
Read full review Alternatives Considered We opted for HROne because of the support system. As HROne is a local HRIS, getting support from the team is very easy and quick. It has helped us at the time of implementation as well, we were able to connect with the HROne team very easily and the implementation process became easy and quick.
Read full review We still use QB Desktop Pro to maintain a Check Register / Overall Balance for the company, but once having tried QB Payroll Online for about 3 months prior to finding Paychex Flex I can tell you that there's just no comparison. QB online is VERY EXPENSIVE and not so user-friendly. I hated every minute of those 6 payrolls we ran through QB online.
Read full review Contract Terms and Pricing Model None, things were handled very easily
Read full review Scalability HROne HRMS Software is designed to provide organizations with flexible and scalable software which can be deployed across multiple departments and sites as needed. And you can always rely on the HRMS Software
Read full review Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.
Read full review Return on Investment Expense Report - Bad impact, we faced lot of challenges Leave & Attendance - Good impact on overall system. Easily able to track, apply and approve Data Management - Good feature Read full review I do not believe we have saved anything additionally. The time we've had to spend to get things to hopefully work is sad. This is the reason we've had to turn off all extra "products" of Paychex Flex. Time and Attendance is horrible. Benefits management is horrible. The user experience is horrible. One thing I do not understand is why are updates for states, cities, counties, school districts, etc. not automatically updated? Should we not get a big red flag if we have an employee living/working, being paid in CA, but they aren't set up for CA sick time? If it is required to be on the paycheck stub to show the balance of the sick time, why would we not be notified that we are out of compliance? Read full review ScreenShots HROne HRMS Software Screenshots