HRweb vs. SherpaDesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HRweb
Score 8.5 out of 10
N/A
HRweb is presented by the vendor, the company of the same name in Durham, as a low-cost but comprehensive workforce management tool for small businesses to simplify administrative tasks, comply with regulations and develop & retain talent, offering an annual contract or month-to-month payment.N/A
SherpaDesk
Score 8.4 out of 10
Mid-Size Companies (51-1,000 employees)
SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.
$0
per agent
Pricing
HRwebSherpaDesk
Editions & Modules
No answers on this topic
1st Tech Free
$0
per agent
Adventure Package
$39
per agent
Offerings
Pricing Offerings
HRwebSherpaDesk
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
HRwebSherpaDesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
HRweb
-
Ratings
SherpaDesk
8.5
3 Ratings
8% above category average
Organize and prioritize service tickets00 Ratings9.12 Ratings
Subscription-based notifications00 Ratings9.11 Ratings
ITSM collaboration and documentation00 Ratings6.82 Ratings
Ticket creation and submission00 Ratings8.93 Ratings
Ticket response00 Ratings8.93 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
HRweb
-
Ratings
SherpaDesk
7.3
1 Ratings
5% below category average
External knowledge base00 Ratings5.51 Ratings
Internal knowledge base00 Ratings9.11 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
HRweb
-
Ratings
SherpaDesk
9.1
2 Ratings
18% above category average
Customer portal00 Ratings9.12 Ratings
Email support00 Ratings9.12 Ratings
Help Desk CRM integration00 Ratings9.11 Ratings
Best Alternatives
HRwebSherpaDesk
Small Businesses
When I Work
When I Work
Score 9.2 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
SAP Fieldglass
SAP Fieldglass
Score 8.7 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HRwebSherpaDesk
Likelihood to Recommend
8.5
(2 ratings)
8.0
(3 ratings)
Likelihood to Renew
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
HRwebSherpaDesk
Likelihood to Recommend
ManagerAssistant.com (HRweb Software)
Every business and its employees along with management wants to have a transparent system where appraisals and rewards could be attained without any unclear and vague target definitions. The tool is accurate for tracking performance analysis with help of business intelligence to provide clarity that motivates employees with a constant depiction of their achievements.
Read full review
SherpaDesk
[It's] well suited for cloud support applications as there's no installation or maintenance required.
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Pros
ManagerAssistant.com (HRweb Software)
  • Time Tracking
  • PTO Onboarding
  • Attendance
  • Management of Employee activities
Read full review
SherpaDesk
  • Ticketing is very fast & easy
  • Tracking time is fast
Read full review
Cons
ManagerAssistant.com (HRweb Software)
  • Its aesthetics could be more catchy on the front end.
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SherpaDesk
  • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
  • The ability to see the latest update in the ticket view.
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Likelihood to Renew
ManagerAssistant.com (HRweb Software)
Because of the employee activities evaluation feature.
Read full review
SherpaDesk
No answers on this topic
Alternatives Considered
ManagerAssistant.com (HRweb Software)
It's more advanced and cost-effective in terms of adoption, user-friendly interphase along with BI tools that can even track behaviors of the employee to ascertain and plan the steps accordingly to keep them motivated and help them contribute towards the overall goal. Its management is easy and can be managed easily.
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SherpaDesk
When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
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Return on Investment
ManagerAssistant.com (HRweb Software)
  • Tracking and Evaluating the Employee data has a great positive impact.
  • PTO Onboarding can be improved.
  • Time Tracking is good to look after.
Read full review
SherpaDesk
  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
Read full review
ScreenShots

SherpaDesk Screenshots

Screenshot of Techs get instant access to what needs to be done and how they are performing against their teamScreenshot of Manage all open tickets and sort by priority on what needs to be completed firstScreenshot of Track and enter all billable and non-billable timeScreenshot of Review project progress and profitabilityScreenshot of Create flexible rate plans and compile invoices that can be sent out through QuickBooks or FreshBooks integrationsScreenshot of Update customer requests, add time and expenses remotely