What users are saying about
36 Ratings
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397 Ratings
36 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Sprout Social

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397 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

HubSpot CMS Hub

HubSpot CMS Hub can be quite helpful when I need to make sure I have a smooth, clean and fast marketing process for some of our ecom stores.That being said I feel secure and comfortable using their analytics tools as they provide a very complete, unique, and easy way to manage our sites marketing.
Adrian Romero | TrustRadius Reviewer

Sprout Social

Sprout [Social] is great for small businesses, small agencies and those who need a platform but don't want to spend a fortune. If you need multiple user log-in's, the cost will add up. This is great to share a log-in for different people to use or add one or two users.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

HubSpot CMS Hub
9.1
Sprout Social
Role-based user permissions
HubSpot CMS Hub
9.1
Sprout Social

Platform & Infrastructure

HubSpot CMS Hub
8.0
Sprout Social
API
HubSpot CMS Hub
8.7
Sprout Social
Internationalization / multi-language
HubSpot CMS Hub
7.3
Sprout Social

Web Content Creation

HubSpot CMS Hub
7.8
Sprout Social
WYSIWYG editor
HubSpot CMS Hub
7.2
Sprout Social
Code quality / cleanliness
HubSpot CMS Hub
7.4
Sprout Social
Admin section
HubSpot CMS Hub
9.1
Sprout Social
Page templates
HubSpot CMS Hub
8.0
Sprout Social
Library of website themes
HubSpot CMS Hub
7.6
Sprout Social
Mobile optimization / responsive design
HubSpot CMS Hub
7.8
Sprout Social
Publishing workflow
HubSpot CMS Hub
7.6
Sprout Social
Form generator
HubSpot CMS Hub
8.0
Sprout Social

Web Content Management

HubSpot CMS Hub
7.5
Sprout Social
Content taxonomy
HubSpot CMS Hub
7.3
Sprout Social
SEO support
HubSpot CMS Hub
7.3
Sprout Social
Bulk management
HubSpot CMS Hub
7.7
Sprout Social
Availability / breadth of extensions
HubSpot CMS Hub
7.5
Sprout Social
Community / comment management
HubSpot CMS Hub
7.7
Sprout Social

Listening/monitoring

HubSpot CMS Hub
Sprout Social
8.6
Boolean keyword searches
HubSpot CMS Hub
Sprout Social
8.7
Filtering out noise/spam
HubSpot CMS Hub
Sprout Social
8.4
Sentiment analysis
HubSpot CMS Hub
Sprout Social
8.6
Broad channel coverage
HubSpot CMS Hub
Sprout Social
8.8

Publishing

HubSpot CMS Hub
Sprout Social
9.0
Content planning and scheduling
HubSpot CMS Hub
Sprout Social
9.2
Audience targeting
HubSpot CMS Hub
Sprout Social
8.9
Content optimization
HubSpot CMS Hub
Sprout Social
8.9
Workflow management
HubSpot CMS Hub
Sprout Social
9.1

Engagement

HubSpot CMS Hub
Sprout Social
8.6
Automated routing and prioritization
HubSpot CMS Hub
Sprout Social
8.7
Customer interaction histories
HubSpot CMS Hub
Sprout Social
9.1
Bulk actions
HubSpot CMS Hub
Sprout Social
8.2

Marketing

HubSpot CMS Hub
Sprout Social
7.7
Lead generation
HubSpot CMS Hub
Sprout Social
8.5
Content marketing
HubSpot CMS Hub
Sprout Social
8.8
Paid media management
HubSpot CMS Hub
Sprout Social
6.2
Campaigns and promotions
HubSpot CMS Hub
Sprout Social
7.2

Channel coverage/integration

HubSpot CMS Hub
Sprout Social
8.9
Twitter
HubSpot CMS Hub
Sprout Social
9.3
Facebook
HubSpot CMS Hub
Sprout Social
9.4
LinkedIn
HubSpot CMS Hub
Sprout Social
8.6
Google+
HubSpot CMS Hub
Sprout Social
9.3
Instagram
HubSpot CMS Hub
Sprout Social
8.6
Pinterest
HubSpot CMS Hub
Sprout Social
9.1
YouTube
HubSpot CMS Hub
Sprout Social
8.0

Reporting/analytics

HubSpot CMS Hub
Sprout Social
8.9
Campaign success analytics
HubSpot CMS Hub
Sprout Social
8.8
Real-time tracking
HubSpot CMS Hub
Sprout Social
9.2
Competitor analysis
HubSpot CMS Hub
Sprout Social
8.7

Account management

HubSpot CMS Hub
Sprout Social
8.9
Role-based user permissions & privileges
HubSpot CMS Hub
Sprout Social
9.0
Mobile access
HubSpot CMS Hub
Sprout Social
8.8

Pros

HubSpot CMS Hub

  • Training and provision of documents to enhance and grow success with their platform.
  • Content scheduling!
  • Content management and the easy way you can manipulate pre-built schedules and shift content around, etc.
Ron Blackburn | TrustRadius Reviewer

Sprout Social

  • The Landscape system that Sprout Social offers allows me to modify all the images that I want to publish on my social networks. This service allows me to modify the size of the image, add filters, modify the colors and much more, it is a very important tool to be able to have a better presentation of the images that we use in our publications on social networks.
  • It offers me a perfect statistical system where I can consult all kinds of movements that have occurred in all my social networks, I can see statistics individually or generally. The statistics allow me to see group reports, participation, information on audience movement on Twitter, Facebook or LinkedIn and also allow me to view the activity that has occurred in my account.
  • Sprout Social allows me to view a record in real time that shows me all the movements that my social networks are having by my employees. As Director of the Marketing Sector, this is a very important role, as I can know what actions my employees are taking to improve marketing with social networks.
Sasha Brito | TrustRadius Reviewer

Cons

HubSpot CMS Hub

  • Although you can integrate it with Google Analytics, there is still a significant difference between what each tells you about [a] number of visitors to a given page, etc.
  • There's a lot to the program and it's not always intuitive where to go for a feature. Though the help center and academy are good and usually have the answers, having to look things up isn't.
  • It's expensive.
Gwendolyn Kestrel | TrustRadius Reviewer

Sprout Social

  • The main drawback of Sprout Social that I have been facing for some time that they are frequently updating their software to provide the best possible services for their users.
  • Even though the dashboard is well designed, it is very difficult to navigate the right tool and the tab to open the relevant program in the platform, which is very much time taking and makes me less productive at work.
Dayanna Anderson | TrustRadius Reviewer

Likelihood to Renew

HubSpot CMS Hub

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 6.2
Based on 61 answers
While I am currently no longer working with the company in which I was employed and utilized Sprout Social, I do know that the company is still utilizing Sprout Social on a daily basis and I do not foresee a time when the subscription would be cancelled.
Jennifer Wagner | TrustRadius Reviewer

Usability

HubSpot CMS Hub

HubSpot CMS Hub 10.0
Based on 1 answer
It is very easy for my new employees to use. They provide great training tools to help train our staff when they are faced with a challenge
Tiffani Brown | TrustRadius Reviewer

Sprout Social

Sprout Social 9.3
Based on 35 answers
Sprout Social is extremely user-friendly. The publishing feature is easy to use, and provides previews of what your content will look like once posted. I also love the calendar view where you can view all posts you have scheduled for the month. The collaborative nature of the platform makes working directly in Sprout Social with clients a breeze, and we are seeing our content get approved much faster.
Anonymous | TrustRadius Reviewer

Reliability and Availability

HubSpot CMS Hub

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 7.7
Based on 16 answers
Uptime was OK, but given the fact that we are in Europe, there were some specific problems: They tended to take the system down for maintenance during the night in the US, which was during our workday. This was definitely problematic and hard to explain to our clients.
Anonymous | TrustRadius Reviewer

Performance

HubSpot CMS Hub

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 8.0
Based on 14 answers
It is quick to post, however you have to refresh the page every time you add a new scheduled item.
Sarah Zibanejadrad | TrustRadius Reviewer

Support Rating

HubSpot CMS Hub

HubSpot CMS Hub 10.0
Based on 1 answer
They are always there to help in any way possible. Our account manager works out any situations we may encounter during business hours
Tiffani Brown | TrustRadius Reviewer

Sprout Social

Sprout Social 9.6
Based on 43 answers
Sprout Social's customer support is extremely prompt and always helpful. Not only do they provide quick and useful service, but the representatives follow up multiple times to ensure that the issue is fully address and/or completely resolved. The overall experience is exemplary; very few other companies provide comparable service.
Diana R. Krueger | TrustRadius Reviewer

Online Training

HubSpot CMS Hub

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 7.3
Based on 3 answers
Their training is good, but the promotion of it is even better. I don't need or have the time for training, but I was always happy to know it was there. They did a great job sending updates out and making me aware when there was a new feature that I may want training for. As for the training I never used it, so I can't comment on that
Ryan Montano | TrustRadius Reviewer

Implementation Rating

HubSpot CMS Hub

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 8.9
Based on 20 answers
Make sure you do it all the way. Do not break it into phases. Pour yourself a coffee, start it in the morning and you'll be done before you finish that coffee.
Valentin Vesa | TrustRadius Reviewer

Alternatives Considered

HubSpot CMS Hub

It got the most powerful tools which other providers don't have like - covers contact management, deal and task management, and integrations with social and email to track interactions with leads. Deal and task management etc.
Aditya Torde | TrustRadius Reviewer

Sprout Social

I used Sprinklr when I was with a previous employer. While the tool is extremely robust in its community management, publishing, reporting and social listening capabilities, the price tag is cumbersome for smaller businesses and agencies. Sprout offers similar capabilities at a reasonable price. If you do need heavy automation, highly customizable reporting and cost is no barrier, Sprinklr still may be worth exploring, but Sprout should be able to deliver. I've also used Spredfast, which is now Khors, a few years ago and I was not impressed with the tool at all. It lagged in automation, the tool frequently glitched, its slow speed made work extremely difficult and they were misleading when it came to current capabilities vs future capabilities. They may have improved since then, but I would recommend Sprout hands down. Also, Spredfast had a slightly lower price tag than Sprinklr, but the cost savings was not significant. Sprout would come in below what they are probably still requesting today.
Talissa (Beall) Navarro | TrustRadius Reviewer

Return on Investment

HubSpot CMS Hub

  • Has helped with visibility
  • Has helped cut cost since we can do more in one place versus having several software departments are using separately
Brianna Dinoff | TrustRadius Reviewer

Sprout Social

  • We are a non-profit and we don't run ads or anything like that. The primary benefit so far has been an increase in the efficiency of scheduling and a better awareness of our social impact. We're in a heavy ramp-up phase this quarter though in our use of Sprout and should begin to measure more tangible ROI objectives.
Peter Slayton | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot CMS Hub

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CMS Hub Editions & Modules

Additional Pricing Details

Sprout Social

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprout Social Editions & Modules

Edition
Free TrialFree1
Standard$992
Professional$1492
Advanced$2492
  1. for 30 days
  2. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

HubSpot CMS Hub
8.1
Sprout Social
9.0

Likelihood to Renew

HubSpot CMS Hub
Sprout Social
6.2

Usability

HubSpot CMS Hub
10.0
Sprout Social
9.3

Reliability and Availability

HubSpot CMS Hub
Sprout Social
7.7

Performance

HubSpot CMS Hub
Sprout Social
8.0

Support Rating

HubSpot CMS Hub
10.0
Sprout Social
9.6

Online Training

HubSpot CMS Hub
Sprout Social
7.3

Implementation Rating

HubSpot CMS Hub
Sprout Social
8.9

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