HubSpot CRM vs. HubSpot Sales Hub

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HubSpot CRM
Score 8.5 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
HubSpot Sales Hub
Score 8.6 out of 10
N/A
HubSpot Sales Hub is designed to eliminate friction by bringing tools and data together on one platform. The solution boasts email tracking and templates, and call tracking & recording.N/A
Pricing
HubSpot CRMHubSpot Sales Hub
Editions & Modules
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
No answers on this topic
Offerings
Pricing Offerings
HubSpot CRMHubSpot Sales Hub
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
HubSpot CRMHubSpot Sales Hub
Considered Both Products
HubSpot CRM
Chose HubSpot CRM
HubSpot Sales Hub has definitely improved and changed our sales activity. you can automate sequences, track lead lifecycle and create deals, this helps to structure sales pipeline, track deals. this way we don't lose any information anymore, it helps us to follow up our …
Chose HubSpot CRM
Well put together, and very spot on with making sure everything is in line and understandable.
Chose HubSpot CRM
HubSpot is great and easy to use. I am glad my company uses HubSpot. I was able to pick up HubSpot fairly quickly. I also love their HubSpot Academy videos that always teach me something new.
Chose HubSpot CRM
Actually, for us, all products were treated like one. We had to get familiar with HubSpot, and then this allowed us to walk through the different hubs and know what was going on. It was great because it allowed the team to work closely.
Chose HubSpot CRM
Less functionalities yet comparable to the number of usable functionalities (functionalities that ACTUALLY get used on a day to day basis by most companies). Much easier to use and more user-friendly (especially when bringing on an older, more traditional generation).
Chose HubSpot CRM
I selected it because it was a free CRM and I work with the HubSpot Sales tracking tool.
Chose HubSpot CRM
There's really only that thing matters with a CRM and that's data. Without data or with incorrect data, it's worthless. That's really what HubSpot does so well. It's super easy to use, meaning that sales people might actually use it, it's easy to integrate with (and obviously …
Chose HubSpot CRM
Didn't do any side-by-side comparison. HubSpot CRM came with the HubSpot marketing product, and worked perfectly together right out of the box. And we got Sidekick in addition,making it easy to be happy with what we have in place. Most companies our size (14 FTE) don't have …
Chose HubSpot CRM
HubSpot is much more seller friendly and intuitive. It is easier to use and more efficient.
Chose HubSpot CRM
Both of the CRMs I've worked with in the past were too bulky and cluttered. They also did not have the integrated database with marketing that give me such powerful closed loop analytics. From first touch to sold this helps us track what happens to leads better than any I've …
Chose HubSpot CRM
We were one of the beta sites for the CRM and initially it wasn't strong enough for us to consider using. We needed to transition away from ACT! and ended up with Salesforce. We find Salesforce to be overkill for our needs and the UX is awful. As soon as we [see that] Outlook …
Chose HubSpot CRM
The company I am working with did make this choice. The fact that it is intuitive, transparent and resourceful might have driven this decision.
Chose HubSpot CRM
Compared to NetSuite and Salesforce, HubSpot CRM is much more user-friendly. It's intuitive. The interface is easy to navigate. For now, it's less powerful than a NeSuite or Salesforce, but if your sales process isn't very complicated, it's a great option -- especially since …
Chose HubSpot CRM
It is a different animal that is free and is a very simple, basic CRM vs. a monster system that can be hard to use and can be stretched way beyond a normal CRM's capabilities. The start up time for Hubspot is 0 days/hours if you already are using Hubspot, while Salesforces ramp …
Chose HubSpot CRM
It is not as robust as Salesforce, but it appears to be a better fit for us than Zoho. For how we have been using it, the HubSpot CRM is likely a better fit for us than the Salesforce CRM is. For a comparison to cars, the HubSpot CRM is an affordable mid-level sedan and …
HubSpot Sales Hub
Chose HubSpot Sales Hub
HubSpot is 10000x better than any other product like it. I have mentioned this before but it truly is easy to use and can be connected to almost anything. HubSpot also provides great training and certifications for all things sales so it helps the team grow their knowledge too!
Chose HubSpot Sales Hub
As mentioned before, Salesforce only makes sense for large orgs, with custom requirements and a team to implement it. Even so it's such garbage software that I'd hesitate in those cases as well. The pricing is insane and there is always another expense.
Pipedrive is just …
Chose HubSpot Sales Hub
We used dynamics for a couple of years prior to implementing HubSpot. I was not involved with the selection or usage of dynamics, but I have been told that we had constant issues with "glitches" that needed paid tech support to solve. We have not had any such issues with HubSpot
Chose HubSpot Sales Hub
At the end of the day, HubSpot Sales is fully integrated with the marketing efforts as well, which made the transition seamless for the contact and makes the handoff between the sales and marketing teams as smooth as it can possibly be. There is virtually no way for a contact …
Chose HubSpot Sales Hub
They had a really interesting functionality that allows reps to change certain words/sections with smart content or custom values with just a few clicks. Ultimately though they are more expensive and yet another application we had to implement in our suit of sales/marketing …
Chose HubSpot Sales Hub
We actually use or have used pieces of Engagio (still using for ABM), ClearSlide and Intercom but we ended up migrating all of our team members to HubSpot sales because it covered all of our needs (email tracking, document tracking, etc.) and more - like scheduling meetings …
Chose HubSpot Sales Hub
We selected HubSpot Sales over the other options for a variety of reasons:

1. Just the right combination of features & functions that we turn on & use right away - extended training, setup, testing, etc were not required
Chose HubSpot Sales Hub
We selected HubSpot sales because it directly ties marketing efforts and sales efforts together. We are able to see what campaigns are most effective and able to adjust accordingly. HubSpot sales also helps our marketing and sales teams work together as a cohesive unit and …
Top Pros
Top Cons
Features
HubSpot CRMHubSpot Sales Hub
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
HubSpot CRM
8.0
1506 Ratings
4% above category average
HubSpot Sales Hub
-
Ratings
Customer data management / contact management8.71457 Ratings00 Ratings
Workflow management8.31420 Ratings00 Ratings
Territory management6.6184 Ratings00 Ratings
Opportunity management8.21359 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)8.51463 Ratings00 Ratings
Contract management8.0185 Ratings00 Ratings
Quote & order management7.4982 Ratings00 Ratings
Interaction tracking8.41411 Ratings00 Ratings
Channel / partner relationship management7.7186 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
HubSpot CRM
7.5
995 Ratings
0% above category average
HubSpot Sales Hub
-
Ratings
Case management7.4927 Ratings00 Ratings
Call center management7.6798 Ratings00 Ratings
Help desk management7.4849 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
HubSpot CRM
8.5
1328 Ratings
12% above category average
HubSpot Sales Hub
-
Ratings
Lead management8.51252 Ratings00 Ratings
Email marketing8.61261 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
HubSpot CRM
7.6
1376 Ratings
0% above category average
HubSpot Sales Hub
-
Ratings
Task management8.01318 Ratings00 Ratings
Billing and invoicing management7.1679 Ratings00 Ratings
Reporting7.71218 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
HubSpot CRM
7.9
1346 Ratings
4% above category average
HubSpot Sales Hub
-
Ratings
Forecasting7.61055 Ratings00 Ratings
Pipeline visualization8.21275 Ratings00 Ratings
Customizable reports7.81242 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
HubSpot CRM
7.4
1284 Ratings
2% below category average
HubSpot Sales Hub
-
Ratings
Custom fields8.01260 Ratings00 Ratings
Custom objects7.81090 Ratings00 Ratings
Scripting environment6.3132 Ratings00 Ratings
API for custom integration7.6883 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
HubSpot CRM
8.4
1240 Ratings
1% above category average
HubSpot Sales Hub
-
Ratings
Single sign-on capability8.41104 Ratings00 Ratings
Role-based user permissions8.51183 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
HubSpot CRM
7.4
849 Ratings
2% above category average
HubSpot Sales Hub
-
Ratings
Social data7.5832 Ratings00 Ratings
Social engagement7.4821 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
HubSpot CRM
7.7
955 Ratings
8% above category average
HubSpot Sales Hub
-
Ratings
Marketing automation7.8948 Ratings00 Ratings
Compensation management7.5613 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
HubSpot CRM
7.9
1131 Ratings
5% above category average
HubSpot Sales Hub
-
Ratings
Mobile access7.91131 Ratings00 Ratings
Best Alternatives
HubSpot CRMHubSpot Sales Hub
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Mailtrack
Mailtrack
Score 8.4 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Mailtrack
Mailtrack
Score 8.4 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Groove, a Clari company
Groove, a Clari company
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HubSpot CRMHubSpot Sales Hub
Likelihood to Recommend
8.5
(1549 ratings)
9.1
(122 ratings)
Likelihood to Renew
9.8
(27 ratings)
10.0
(6 ratings)
Usability
8.3
(1444 ratings)
8.8
(5 ratings)
Support Rating
7.2
(23 ratings)
8.3
(5 ratings)
Implementation Rating
8.0
(8 ratings)
9.1
(1 ratings)
User Testimonials
HubSpot CRMHubSpot Sales Hub
Likelihood to Recommend
HubSpot
Hubspot CRM has helped me numerous times in following up with customers if they are not immediately ready to secure services. The reminder allows me to revisit our past conversations and follow up to see if the timing is more accurate for them to sign an agreement. The ability to log all attachments under a customer or a deal is convenient and minimizes my search time in my database of customer or company files.
Read full review
HubSpot
Sales hub is an excellent tool for a sales professional, probably even the best tool available in the industry without a doubt. However it could be much less convenient for outside sales reps that need to consistently meet people in person, it has some features to cater to these reps but they aren't as robust as the ones designed for inside sales reps.
Read full review
Pros
HubSpot
  • It tracks emails including opens, clicks, and keeps a great log.
  • I love how they give you options to build your own reports as well as some templated reports as well.
  • It creates an easy way to work with your colleagues even if its remote positions.
Read full review
HubSpot
  • The task feature of HubSpot has been super helpful for me to organize what activities I am focusing on throughout the day. Instead of having a generalized list of the activities that need to take place today, I can organize that list by calls, emails, to-do's, linked-in, etc. That way I can take an hour of my time and focus on only doing phone calls, only doing emails, etc. It has helped me increase my productivity by making 20 phone calls a day to 100 phone calls throughout the day.
  • Hubspot Sequences are also super helpful in order to plug and play contacts that need similar solutions. The automatic email feature allows me to not have to spend time sending a simple email template. Instead, it automatically sends that email out at the time that THEY would most likely respond.
  • This gives me more time to focus on the tasks that I can't automate, allowing me to be way more productive. I can also customize my sequences to automate when I am reaching out, and what activity I am doing.
  • Sequences give me the ability to create a highly customized approach, with the scalability of a plug and play format.
Read full review
Cons
HubSpot
  • Pricing - HubSpot offers a number of great features in the free version however the paid options can be pricey.
  • The free version could do with more options in some of the additional areas such as the marketing platform. Although there are some options included, they are very limited.
Read full review
HubSpot
  • I find the interface to be a bit unorganized and sometimes the information added about projects looks clogged which sometimes makes it difficult to access specific information.
  • Sometimes we have to deal with different currencies because we have clients all over the world but the exchange rate tool is not always accurate, causing us to slow down our work.
Read full review
Likelihood to Renew
HubSpot
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
Read full review
HubSpot
Ease of use, ease of customizability, and ease of 3rd-party integration, especially to LinkedIn Navigator, all play a vital role in our increasing reliance of HubSpot Sales for our growing sales team. Also taking into account the great training and support for HubSpot Sales available from HubSpot, including HubSpot Academy.
Read full review
Usability
HubSpot
I think the usability is great. I am able to train a new agent with zero experience in our process with HubSpot in a day or less. They can be proficient in using HubSpot quickly, the way I've designed it to work, in less than a week. I am able to load new leads, set calling campaigns, and start prospecting quickly. I've even had to call customer service for help, and they were super helpful.
Read full review
HubSpot
Since we launched HubSpot Sales Hub into our organisation's tech stack, we've experienced a smooth transition and implementation process for those using this solution. The ease of use and the interface experience is amazing and that was a main priority for us in the purchasing phase. So far, we've been nothing but very happy with the support, implementation, and ongoing development of our sales team adapting to the solution. Highly recommend it for usability and functionality!
Read full review
Support Rating
HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
Read full review
HubSpot
Oh my goodness HubSpot Support is just amazing. I submitted a question/issue to them yesterday and by this morning I had this response:
"Hi Stephanie, I hope this finds you well and thanks so much for your patience while I was working to update the extension with my team. We were actually able to push through an update yesterday afternoon which set the default lifecycle stage to lead in the sidebar. If you take a look now, that should be in place. If it has not updated yet, I would recommend uninstalling and re-installing the sales extension so an updated version and be pushed through. Again, I want to say that I sincerely appreciate that you took the time to reach out to us and help us iron this out. HubSpot really values constructive feedback with real use-case backing to help push it along. So, thank you!"
Read full review
Implementation Rating
HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Read full review
HubSpot
It was not only SUPER easy to implement, we had some amazing support from HubSpot. They scheduled a call to go over each individual tool with our team and provided guidance and best practices plus answered any questions are new users had. It was wonderful and really helped them get started confidently
Read full review
Alternatives Considered
HubSpot
Salesforce requires a lot of in-depth knowledge both to implement and to manage. I found it to be quite clunky and there was an additional overhead for any marketing functionality, that wasn't up to par. Whilst Zoho had some good features, in practice the CRM was difficult to manage, customer support was non-existent, and like Salesforce, required 3rd party support agents in order make simple changes. comparison, HubSpot allows the user to make many changes themselves such as adding and mapping properties, and also has excellent customer service. Combined with a well-rounded offer in terms of marketing, analytics and a good CRM, HubSpot stands out as the clear winner.
Read full review
HubSpot
HubSpot Sales Hub helps our team keep track of all of our
partners and customers in one place so we can market effectively and
personally. Their blogs and "HubSpot academy" make it easy to
learn/onboard. People care most about the service, which is the biggest reason
why—such a fan of the pre-made templates, flexibility, and ease of use. The
user interface and integration with other platforms are excellent for our
business. In comparison to its rivals, it would rank at the top so far.
Read full review
Return on Investment
HubSpot
  • Automation helps to save time so that we can reach out to more prospecting or save time that can be spent on more strategic sales tasks like deal management
  • Visibility/collaboration helps connect marketing and sales efforts vs them being siloed
  • Connection with salesforce helps us to get more out of our CRM spend as we have valuable data insights coming from Hubspot
Read full review
HubSpot
  • Lead Response Time:
  • Prior to Hubspot, this was maybe 24 hours as an average. Now it is MINUTES. We immediately get back to clients and if we aren't able to then we will connect using email automation and sequences without lifting a finger. It's great!
  • Company Growth in difficult times:
  • Despite COVID causing issues on Residential Construction in Washington, we have continued to grow as a business, and part of that is thanks to our amazing Sales team, and part of that credit goings to Hubspot directly. If we didn't have Hubspot we would have shrunk or stayed the same as a company. Hubspot made sure we grew.
  • ROI [return on investment]
  • It's a hard thing to measure but our company has increased its revenue by more than 20% compared to last year. And that is saying a lot for our industry especially with COVID's impact on Residential Construction. I
  • can't measure it precisely but I know beyond any shadow of a doubt that HUBSPOT helped make this possible because our Sales and Marketing Teams are sharper and more capable than they have ever been thanks to this wonderful CRM.
Read full review
ScreenShots

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.