HubSpot CRM vs. Pipeline CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HubSpot CRM
Score 8.5 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
Pipeline CRM
Score 8.6 out of 10
N/A
Founded in 2006, Pipeline CRM (formerly PipelineDeals) is a CRM for small and midsize businesses, empowering sales teams across a breadth of industries to build game changing relationships. Pipeline is built around a customizable user experience, sales focused features, and customer support and service. The vendor, headquartered in Seattle, boasts 18,000 users in 60 countries who use Pipeline to gain visibility into their sales, accelerate opportunities, and close more deals.
$29
per month
Pricing
HubSpot CRMPipeline CRM
Editions & Modules
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
Start
$300
per year per user
Develop
$396
per year per user
Develop
$588
per year per user
Offerings
Pricing Offerings
HubSpot CRMPipeline CRM
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
HubSpot CRMPipeline CRM
Considered Both Products
HubSpot CRM
Chose HubSpot CRM
More capabilities for interfacing with other platforms. More capabilities for customer interactions and mass communications.
Chose HubSpot CRM
HubSpot works for our sales teams needs and is easier to use than Salesforce. I like the scheduling, lists and tasking at HubSpot more than pipeline deals
Chose HubSpot CRM
Well put together, and very spot on with making sure everything is in line and understandable.
Pipeline CRM

No answer on this topic

Top Pros
Top Cons
Features
HubSpot CRMPipeline CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
HubSpot CRM
8.0
1516 Ratings
4% above category average
Pipeline CRM
6.9
5 Ratings
11% below category average
Customer data management / contact management8.71467 Ratings8.05 Ratings
Workflow management8.31430 Ratings8.05 Ratings
Territory management6.6184 Ratings7.04 Ratings
Opportunity management8.21368 Ratings8.05 Ratings
Integration with email client (e.g., Outlook or Gmail)8.51473 Ratings4.05 Ratings
Contract management8.0185 Ratings5.05 Ratings
Quote & order management7.4991 Ratings6.03 Ratings
Interaction tracking8.41421 Ratings9.05 Ratings
Channel / partner relationship management7.7186 Ratings7.04 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
HubSpot CRM
7.5
1003 Ratings
0% above category average
Pipeline CRM
7.8
3 Ratings
4% above category average
Case management7.4935 Ratings7.03 Ratings
Call center management7.6805 Ratings8.21 Ratings
Help desk management7.4856 Ratings8.21 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
HubSpot CRM
8.5
1338 Ratings
12% above category average
Pipeline CRM
5.0
4 Ratings
41% below category average
Lead management8.51262 Ratings8.04 Ratings
Email marketing8.61270 Ratings2.02 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
HubSpot CRM
7.6
1385 Ratings
0% above category average
Pipeline CRM
4.5
5 Ratings
51% below category average
Task management8.01327 Ratings3.04 Ratings
Billing and invoicing management7.1684 Ratings5.53 Ratings
Reporting7.71225 Ratings5.03 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
HubSpot CRM
7.9
1354 Ratings
4% above category average
Pipeline CRM
6.7
5 Ratings
13% below category average
Forecasting7.61060 Ratings8.03 Ratings
Pipeline visualization8.21283 Ratings5.05 Ratings
Customizable reports7.81248 Ratings7.05 Ratings
Customization
Comparison of Customization features of Product A and Product B
HubSpot CRM
7.4
1292 Ratings
2% below category average
Pipeline CRM
9.5
5 Ratings
23% above category average
Custom fields8.01267 Ratings10.05 Ratings
Custom objects7.81097 Ratings10.05 Ratings
Scripting environment6.3132 Ratings8.21 Ratings
API for custom integration7.6890 Ratings10.05 Ratings
Security
Comparison of Security features of Product A and Product B
HubSpot CRM
8.4
1249 Ratings
1% above category average
Pipeline CRM
6.0
3 Ratings
32% below category average
Single sign-on capability8.41113 Ratings6.02 Ratings
Role-based user permissions8.51190 Ratings6.02 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
HubSpot CRM
7.4
855 Ratings
2% above category average
Pipeline CRM
8.1
2 Ratings
11% above category average
Social data7.5838 Ratings8.12 Ratings
Social engagement7.3827 Ratings8.21 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
HubSpot CRM
7.7
960 Ratings
7% above category average
Pipeline CRM
4.6
3 Ratings
43% below category average
Marketing automation7.8953 Ratings2.03 Ratings
Compensation management7.5618 Ratings7.31 Ratings
Platform
Comparison of Platform features of Product A and Product B
HubSpot CRM
7.9
1139 Ratings
5% above category average
Pipeline CRM
8.0
5 Ratings
7% above category average
Mobile access7.91139 Ratings8.05 Ratings
Best Alternatives
HubSpot CRMPipeline CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HubSpot CRMPipeline CRM
Likelihood to Recommend
8.5
(1559 ratings)
7.0
(6 ratings)
Likelihood to Renew
9.8
(27 ratings)
7.0
(1 ratings)
Usability
8.3
(1444 ratings)
9.0
(1 ratings)
Support Rating
7.2
(23 ratings)
8.0
(1 ratings)
Implementation Rating
8.0
(8 ratings)
-
(0 ratings)
User Testimonials
HubSpot CRMPipeline CRM
Likelihood to Recommend
HubSpot
Hubspot CRM has helped me numerous times in following up with customers if they are not immediately ready to secure services. The reminder allows me to revisit our past conversations and follow up to see if the timing is more accurate for them to sign an agreement. The ability to log all attachments under a customer or a deal is convenient and minimizes my search time in my database of customer or company files.
Read full review
PipelineDeals
If you have a small business where you are trying to keep things simple, then PipelineDeals is a perfect fit. Once you get to where you are wanting to tie your marketing efforts and create marketing campaigns that are tied to leads, it starts to miss the mark
Read full review
Pros
HubSpot
  • It tracks emails including opens, clicks, and keeps a great log.
  • I love how they give you options to build your own reports as well as some templated reports as well.
  • It creates an easy way to work with your colleagues even if its remote positions.
Read full review
PipelineDeals
  • Flexibility: It provides the flexibility to set it up how you want to use it. Customization is beyond what you probably want or need.
  • Reporting: We were able to setup all types of reporting and tracking.
  • Ease of Use: While the platform was powerful, it was always easy to use.
Read full review
Cons
HubSpot
  • Pricing - HubSpot offers a number of great features in the free version however the paid options can be pricey.
  • The free version could do with more options in some of the additional areas such as the marketing platform. Although there are some options included, they are very limited.
Read full review
PipelineDeals
  • I wouldn't say no areas for improvement exist, but I will say that PipelineDeals takes customer input, shared product roadmap, and supports what they have very nicely. What they provide works out-of-the-box. Improvements can always be made with respect to pre-packaged integration with 3rd party services/solutions, and with extended attributes, but you also want to avoid something that attempts to boil the ocean.
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Likelihood to Renew
HubSpot
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
Read full review
PipelineDeals
If we can integrate and easily export and clean all of our data such that it can be used for multiple purposes, i.e. outreach to guests, sending out newsletters to subscribers, doing research and tracking progress, we will definitely renew
Read full review
Usability
HubSpot
I think the usability is great. I am able to train a new agent with zero experience in our process with HubSpot in a day or less. They can be proficient in using HubSpot quickly, the way I've designed it to work, in less than a week. I am able to load new leads, set calling campaigns, and start prospecting quickly. I've even had to call customer service for help, and they were super helpful.
Read full review
PipelineDeals
The user interface is simple and easy to navigate. Anyone who is overwhelmed with some of the more complicated CRM systems will definitely enjoy the simplicity of what PipelineDeals has to offer
Read full review
Support Rating
HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
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PipelineDeals
Any time I have had questions or issues that have come up I've always been able to get a quick response and a resolution to what I was needing.
Read full review
Implementation Rating
HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Read full review
PipelineDeals
No answers on this topic
Alternatives Considered
HubSpot
Salesforce requires a lot of in-depth knowledge both to implement and to manage. I found it to be quite clunky and there was an additional overhead for any marketing functionality, that wasn't up to par. Whilst Zoho had some good features, in practice the CRM was difficult to manage, customer support was non-existent, and like Salesforce, required 3rd party support agents in order make simple changes. comparison, HubSpot allows the user to make many changes themselves such as adding and mapping properties, and also has excellent customer service. Combined with a well-rounded offer in terms of marketing, analytics and a good CRM, HubSpot stands out as the clear winner.
Read full review
PipelineDeals
The cost is much better and it is much easier to use. Salesforce was way too robust and I never want to hire a consultant to set up a CRM. PipelineDeals CRM has the best visibility of our sales efforts.
Read full review
Return on Investment
HubSpot
  • Automation helps to save time so that we can reach out to more prospecting or save time that can be spent on more strategic sales tasks like deal management
  • Visibility/collaboration helps connect marketing and sales efforts vs them being siloed
  • Connection with salesforce helps us to get more out of our CRM spend as we have valuable data insights coming from Hubspot
Read full review
PipelineDeals
  • Has made us understand sales tactics that are working
  • Easily create forecasting on growth in multiple categories
  • Understand our process and what we need to improve on in closing deals
Read full review
ScreenShots

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.