What users are saying about
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Top Rated
2598 Ratings

HubSpot CRM

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Top Rated
2598 Ratings
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Score 8.4 out of 100
1 Rating
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Score 10 out of 100

Feature Set Ratings

    Sales Force Automation

    8.2

    HubSpot CRM

    82%

    Sansan Scan to Salesforce

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 9/9 features

    Customer data management / contact management

    9.0
    90%
    818 Ratings
    N/A
    0 Ratings

    Workflow management

    8.5
    85%
    793 Ratings
    N/A
    0 Ratings

    Territory management

    7.4
    74%
    184 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.4
    84%
    763 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    8.6
    86%
    811 Ratings
    N/A
    0 Ratings

    Contract management

    7.9
    79%
    185 Ratings
    N/A
    0 Ratings

    Quote & order management

    8.1
    81%
    522 Ratings
    N/A
    0 Ratings

    Interaction tracking

    8.7
    87%
    788 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    7.4
    74%
    186 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    7.8

    HubSpot CRM

    78%

    Sansan Scan to Salesforce

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 3/3 features

    Case management

    8.1
    81%
    503 Ratings
    N/A
    0 Ratings

    Call center management

    7.7
    77%
    441 Ratings
    N/A
    0 Ratings

    Help desk management

    7.7
    77%
    466 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.8

    HubSpot CRM

    88%

    Sansan Scan to Salesforce

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Lead management

    8.7
    87%
    705 Ratings
    N/A
    0 Ratings

    Email marketing

    8.8
    88%
    701 Ratings
    N/A
    0 Ratings

    CRM Project Management

    7.9

    HubSpot CRM

    79%

    Sansan Scan to Salesforce

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 3/3 features

    Task management

    8.4
    84%
    732 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    7.2
    72%
    356 Ratings
    N/A
    0 Ratings

    Reporting

    8.2
    82%
    685 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    8.2

    HubSpot CRM

    82%

    Sansan Scan to Salesforce

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 3/3 features

    Forecasting

    7.7
    77%
    584 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    8.4
    84%
    708 Ratings
    N/A
    0 Ratings

    Customizable reports

    8.3
    83%
    692 Ratings
    N/A
    0 Ratings

    Customization

    7.9

    HubSpot CRM

    79%

    Sansan Scan to Salesforce

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 4/4 features

    Custom fields

    8.6
    86%
    716 Ratings
    N/A
    0 Ratings

    Custom objects

    8.5
    85%
    607 Ratings
    N/A
    0 Ratings

    Scripting environment

    6.3
    63%
    133 Ratings
    N/A
    0 Ratings

    API for custom integration

    8.3
    83%
    488 Ratings
    N/A
    0 Ratings

    Security

    8.7

    HubSpot CRM

    87%

    Sansan Scan to Salesforce

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Single sign-on capability

    8.7
    87%
    607 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.7
    87%
    652 Ratings
    N/A
    0 Ratings

    Social CRM

    8.0

    HubSpot CRM

    80%

    Sansan Scan to Salesforce

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Social data

    7.9
    79%
    478 Ratings
    N/A
    0 Ratings

    Social engagement

    8.1
    81%
    474 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.2

    HubSpot CRM

    82%

    Sansan Scan to Salesforce

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Marketing automation

    8.6
    86%
    529 Ratings
    N/A
    0 Ratings

    Compensation management

    7.9
    79%
    329 Ratings
    N/A
    0 Ratings

    Platform

    7.6

    HubSpot CRM

    76%

    Sansan Scan to Salesforce

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 1/1 features

    Mobile access

    7.6
    76%
    616 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Sansan Scan to Salesforce is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.7

    HubSpot CRM

    87%
    863 Ratings
    10.0

    Sansan Scan to Salesforce

    100%
    1 Rating

    Likelihood to Renew

    8.8

    HubSpot CRM

    88%
    10 Ratings

    Sansan Scan to Salesforce

    N/A
    0 Ratings

    Usability

    8.8

    HubSpot CRM

    88%
    765 Ratings

    Sansan Scan to Salesforce

    N/A
    0 Ratings

    Support Rating

    8.3

    HubSpot CRM

    83%
    21 Ratings
    10.0

    Sansan Scan to Salesforce

    100%
    1 Rating

    Implementation Rating

    9.1

    HubSpot CRM

    91%
    10 Ratings

    Sansan Scan to Salesforce

    N/A
    0 Ratings

    Likelihood to Recommend

    HubSpot

    It's definitely easier to use than Salesforce. It's especially great for us in the SMB market. In my opinion, it would be nice if we were able to call out to international prospects and text them as well. The SalesMessage plugin doesn't allow for that.
    Read full review

    Sansan, Inc.

    Sansan Scan to Salesforce is well suited for scanning multiple business cards into Salesforce.
    Read full review

    Pros

    HubSpot

    • The sales funnel is one of my favorites in the entire industry.
    • Their task managing system truly helps Account Executives be on top of every lead and opportunity without dropping the ball.
    • The data tracking for KPI truly helps our team set goals and improve weekly.
    • The e-mail sequences are top tier as well.
    Read full review

    Sansan, Inc.

    • Quick and accurate scanning of multiple cards at once.
    • Simple to use.
    • Simple to make edits when importing into Salesforce.
    Read full review

    Cons

    HubSpot

    • Price Point: Pricey Expense for Company.
    • A lot of new features are being rolled out, but intuitive additions always take 1-3 years to add on. I Recently added rescheduling/cancel to Meetings, but contacts are unable to optionally provide why they canceled/rescheduled.
    Read full review

    Sansan, Inc.

    • I told Scan to Salesforce that I would appreciate an improvement that auto-corrects for all-capital letters, replacing them with lower case. They are currently looking into a fix.
    Read full review

    Pricing Details

    HubSpot CRM

    Starting Price

    $0 Per Month [Unlimited Users]

    Editions & Modules

    HubSpot CRM editions and modules pricing
    EditionModules
    Free Forever$01
    CRM Bundle$502

    Footnotes

    1. Per Month [Unlimited Users]
    2. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Sansan Scan to Salesforce

    Starting Price

    Editions & Modules

    Sansan Scan to Salesforce editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      HubSpot

      Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
      Read full review

      Sansan, Inc.

      No answers on this topic

      Usability

      HubSpot

      HubSpot functions great and has never had any issues. Support is great and is always ready to help solve any problems or questions you have. We love to create workflows for processes and manage new leads, which makes our life so much easier!
      Read full review

      Sansan, Inc.

      No answers on this topic

      Support Rating

      HubSpot

      Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
      Read full review

      Sansan, Inc.

      They are great
      Read full review

      Implementation Rating

      HubSpot

      If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
      Read full review

      Sansan, Inc.

      No answers on this topic

      Alternatives Considered

      HubSpot

      I have to admit that I prefer Salesloft, but I do think HS can be better. SL is very simple and gives me everything I need. However, in the future, I would definitely lean toward HS as it has more capabilities. I just need the integration and onboarding to be more seamless before I commit long-term.
      Read full review

      Sansan, Inc.

      We tried another app, and it wasn't as quick or accurate.
      Read full review

      Return on Investment

      HubSpot

      • HubSpot has allowed us to Sunset our internal CRM which was running at a great time and opportunity cost for our dev team.
      • HubSpot brought our two distinct sales teams together onto common performance & activity metrics.
      • HubSpot reports have replaced our former self-written shareholder sales reports, now being sent.
      Read full review

      Sansan, Inc.

      • Saved 30-45 minutes each day.
      • Allows me to engage with leads by email much more quickly.
      • Staying organized. (I can throw away old business cards after scanning)
      Read full review

      Screenshots

      Add comparison