HubSpot CRM vs. SAP Sales Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HubSpot CRM
Score 8.5 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
SAP Sales Cloud
Score 8.2 out of 10
N/A
SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
Pricing
HubSpot CRMSAP Sales Cloud
Editions & Modules
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
No answers on this topic
Offerings
Pricing Offerings
HubSpot CRMSAP Sales Cloud
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
HubSpot CRMSAP Sales Cloud
Considered Both Products
HubSpot CRM

No answer on this topic

SAP Sales Cloud
Chose SAP Sales Cloud
We evaluated SAP Sales Cloud as a suitable alternative to Hubspot, but we are not convinced that it stacks up against it. It does provide a better forecasting system, although it's not as customizable as Hubspot's, the direct impact of this situation is that we need to rely …
Chose SAP Sales Cloud
We liked SAP Sales Cloud the best because of the tracking capabilities between many different teams, allowing us to collaborate in a way we weren't capable of beforehand. The strong customer community was also a factor; that way, we have a way to see how other users have been …
Chose SAP Sales Cloud
  • Contact management
  • Lead management
  • Opportunity management
Chose SAP Sales Cloud
While I did enjoy using HubSpot, my old manager switched us out from HubSpot to SAP Sales Cloud. While I no longer have this manager, I’m so grateful that she made this change. SAP Sales Cloud has made such an impact on our business and it’s growth
Chose SAP Sales Cloud
Existing clientele gave a lot of confidence. Integration capabilities we found better in SAP, which was of utmost importance for us as we needed to create a sales ecosystem for account based selling.

Management of sales campaign and predictive analytics was a huge plus in order …
Chose SAP Sales Cloud
Although all Sales cloud and CRM services are very similar today and offer similar things, it is true that SAP Sales Cloud is the most intuitive and pleasing to the eye that I have tried so far, at certain points it could be inferior to the competition but has a great point in …
Chose SAP Sales Cloud
I think the main advantage SAP has is the pricing. Though the UI feels more rustic, it is a pretty powerful tool. So as long as someone in the team has enough knowledge on CRM automations, your team will be fine.
Top Pros
Top Cons
Features
HubSpot CRMSAP Sales Cloud
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
HubSpot CRM
7.9
1545 Ratings
3% above category average
SAP Sales Cloud
7.9
101 Ratings
3% above category average
Customer data management / contact management8.61493 Ratings8.399 Ratings
Workflow management8.31459 Ratings8.299 Ratings
Territory management6.5184 Ratings8.287 Ratings
Opportunity management8.21396 Ratings8.695 Ratings
Integration with email client (e.g., Outlook or Gmail)8.41502 Ratings8.192 Ratings
Contract management8.0185 Ratings7.394 Ratings
Quote & order management7.41012 Ratings7.991 Ratings
Interaction tracking8.31448 Ratings8.294 Ratings
Channel / partner relationship management7.8186 Ratings6.792 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
HubSpot CRM
7.4
1025 Ratings
1% below category average
SAP Sales Cloud
7.3
85 Ratings
3% below category average
Case management7.4955 Ratings6.382 Ratings
Call center management7.6823 Ratings7.777 Ratings
Help desk management7.3875 Ratings7.978 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
HubSpot CRM
8.4
1362 Ratings
11% above category average
SAP Sales Cloud
7.5
89 Ratings
1% below category average
Lead management8.41284 Ratings7.388 Ratings
Email marketing8.51294 Ratings7.878 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
HubSpot CRM
7.6
1411 Ratings
0% above category average
SAP Sales Cloud
7.3
95 Ratings
4% below category average
Task management8.01353 Ratings7.791 Ratings
Billing and invoicing management7.0698 Ratings6.978 Ratings
Reporting7.71248 Ratings7.386 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
HubSpot CRM
7.9
1378 Ratings
4% above category average
SAP Sales Cloud
7.4
95 Ratings
3% below category average
Forecasting7.51080 Ratings7.488 Ratings
Pipeline visualization8.31306 Ratings6.889 Ratings
Customizable reports7.81269 Ratings8.092 Ratings
Customization
Comparison of Customization features of Product A and Product B
HubSpot CRM
7.4
1316 Ratings
2% below category average
SAP Sales Cloud
7.6
92 Ratings
0% above category average
Custom fields8.11289 Ratings7.992 Ratings
Custom objects7.81117 Ratings7.489 Ratings
Scripting environment6.3132 Ratings8.080 Ratings
API for custom integration7.6910 Ratings7.383 Ratings
Security
Comparison of Security features of Product A and Product B
HubSpot CRM
8.4
1274 Ratings
1% above category average
SAP Sales Cloud
8.6
96 Ratings
3% above category average
Single sign-on capability8.41137 Ratings9.092 Ratings
Role-based user permissions8.51212 Ratings8.290 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
HubSpot CRM
7.2
868 Ratings
1% below category average
SAP Sales Cloud
7.4
67 Ratings
2% above category average
Social data7.3851 Ratings8.067 Ratings
Social engagement7.2840 Ratings6.965 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
HubSpot CRM
7.6
975 Ratings
6% above category average
SAP Sales Cloud
8.1
82 Ratings
12% above category average
Marketing automation7.7968 Ratings8.078 Ratings
Compensation management7.5631 Ratings8.366 Ratings
Platform
Comparison of Platform features of Product A and Product B
HubSpot CRM
7.9
1160 Ratings
5% above category average
SAP Sales Cloud
8.2
82 Ratings
9% above category average
Mobile access7.91160 Ratings8.282 Ratings
Best Alternatives
HubSpot CRMSAP Sales Cloud
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HubSpot CRMSAP Sales Cloud
Likelihood to Recommend
8.4
(1588 ratings)
8.5
(112 ratings)
Likelihood to Renew
9.8
(29 ratings)
9.0
(7 ratings)
Usability
8.3
(1444 ratings)
6.8
(7 ratings)
Availability
-
(0 ratings)
8.0
(1 ratings)
Performance
-
(0 ratings)
8.0
(1 ratings)
Support Rating
7.1
(23 ratings)
8.8
(10 ratings)
Online Training
-
(0 ratings)
7.0
(2 ratings)
Implementation Rating
7.9
(8 ratings)
8.0
(1 ratings)
Product Scalability
-
(0 ratings)
8.3
(72 ratings)
User Testimonials
HubSpot CRMSAP Sales Cloud
Likelihood to Recommend
HubSpot
In my last position at a SAAS company, I used Salesforce and HATED IT. It was so clunky, and when I used HubSpot, it was like a breath of fresh air. Any company that does customer interactions and sales needs Hubspot. There is a TON of room for customization, which is AMAZING. I don't see anywhere that it wouldn't be a good fit.
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SAP
SAP Sales CLoud is not useful in cases where it needs zero downtime upgrades or new monthly releases or micro frontends.Although it is great for any cloud deployments, provides a unified view for the customers. Helps in AI insights recommendations and analytics. It is also optimised for mobile . It is robust and a highly scalable cloud plaform
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Pros
HubSpot
  • It tracks emails including opens, clicks, and keeps a great log.
  • I love how they give you options to build your own reports as well as some templated reports as well.
  • It creates an easy way to work with your colleagues even if its remote positions.
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SAP
  • Help sales teams decide based on relevant data
  • Provide a framework to guide sales teams on activities such as status updates, customer success, sales qualification, etc
  • Reduce manual work by predictive analysis, that is, by understanding when a template can be helpful, updating a manager on a finished task, etc
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Cons
HubSpot
  • Pricing - HubSpot offers a number of great features in the free version however the paid options can be pricey.
  • The free version could do with more options in some of the additional areas such as the marketing platform. Although there are some options included, they are very limited.
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SAP
  • One area of concern is the many data silos that are present within SAP sales cloud
  • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
  • The product is quite vast and a lot more learning material and knowledge base documents are required.
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Likelihood to Renew
HubSpot
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
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SAP
SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
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Usability
HubSpot
I think the usability is great. I am able to train a new agent with zero experience in our process with HubSpot in a day or less. They can be proficient in using HubSpot quickly, the way I've designed it to work, in less than a week. I am able to load new leads, set calling campaigns, and start prospecting quickly. I've even had to call customer service for help, and they were super helpful.
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SAP
In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
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Reliability and Availability
HubSpot
No answers on this topic
SAP
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
Read full review
Support Rating
HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
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SAP
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
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Online Training
HubSpot
No answers on this topic
SAP
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
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Implementation Rating
HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
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SAP
The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
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Alternatives Considered
HubSpot
Salesforce requires a lot of in-depth knowledge both to implement and to manage. I found it to be quite clunky and there was an additional overhead for any marketing functionality, that wasn't up to par. Whilst Zoho had some good features, in practice the CRM was difficult to manage, customer support was non-existent, and like Salesforce, required 3rd party support agents in order make simple changes. comparison, HubSpot allows the user to make many changes themselves such as adding and mapping properties, and also has excellent customer service. Combined with a well-rounded offer in terms of marketing, analytics and a good CRM, HubSpot stands out as the clear winner.
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SAP
We went with SAP Sales Cloud over Oracle Sales Cloud because it just clicks better with our way of doing things. SAP is like the superhero of sales software – it plays super well with all our other systems, grows with us as we get bigger, and gives us really smart insights into our sales. Plus, it's easy for our team to use, and we can tweak it to fit exactly how we work. While Oracle is good, SAP is like the perfect fit for our sales superhero team.
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Scalability
HubSpot
No answers on this topic
SAP
As a cloud-based solution, SAP Sales Cloud provides the flexibility to scale resources based on demand. Organizations can easily adjust their usage and storage requirements without the need for significant infrastructure changes. SAP Sales Cloud is designed to integrate seamlessly with other SAP solutions, such as ERP systems and marketing automation tools. This integration ensures a cohesive ecosystem across various business functions, contributing to overall scalability.
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Return on Investment
HubSpot
  • Automation helps to save time so that we can reach out to more prospecting or save time that can be spent on more strategic sales tasks like deal management
  • Visibility/collaboration helps connect marketing and sales efforts vs them being siloed
  • Connection with salesforce helps us to get more out of our CRM spend as we have valuable data insights coming from Hubspot
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SAP
  • Positive Impact: SAP Sales Cloud can lead to increased sales efficiency by automating manual tasks, streamlining workflows, and providing real-time access to customer data. This can result in sales teams spending more time on revenue-generating activities.
  • Negative Impact: The initial costs associated with implementing SAP Sales Cloud, including licensing, customization, and training, can be significant. If not managed properly, this may impact the short-term financials and the expected payback period.
  • Negative Impact: The comprehensive features of SAP Sales Cloud might result in a steeper learning curve for users. If not addressed through adequate training and change management, this complexity can temporarily impact productivity.
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ScreenShots

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.