What users are saying about
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Top Rated
1077 Ratings
42 Ratings

HubSpot CRM

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Top Rated
1077 Ratings
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Score 8.4 out of 100
42 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

HubSpot CRM

The best CRM out there. Easy to use, very intuitive. Perfect for someone that doesn't know anything about coding. I love that everything is drag and drop. I can't think of a scenario where HubSpot wouldn't be a good option for any company (capability-wise). When it comes to cost, it can be extremely expensive for small/medium companies. The free/cheaper options are too limited for the small companies, so there aren't a lot of reasons to choose HubSpot when what they'll be receiving is basically nothing.
Manuela Murillo Jaramillo | TrustRadius Reviewer

Zoho Recruit

The scenario where Zoho Recruit could be much more exploitable would be where you have the other platforms that are in the Zoho suite, such as Zoho CRM, to be able to cover different areas of the same office work without having to buy another service. Likewise, being able to use it in conjunction with a CRM service, it is feasible that it can be used to cover the area of communication with customers, and that this serves to create evaluations of the treatment that employees offer them. When it comes to reporting incidents or behaviors, this is a very favorable possibility. With its self-service tools, employees can manage their time and attendance information on their own, since by means of an attendance reading tool, all the aforementioned information is kept secure and free from subsequent changes by employees once it has been updated.
Jason Kerley | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

HubSpot CRM
8.0
Zoho Recruit
Customer data management / contact management
HubSpot CRM
8.7
Zoho Recruit
Workflow management
HubSpot CRM
7.8
Zoho Recruit
Territory management
HubSpot CRM
7.2
Zoho Recruit
Opportunity management
HubSpot CRM
8.1
Zoho Recruit
Integration with email client (e.g., Outlook or Gmail)
HubSpot CRM
8.4
Zoho Recruit
Contract management
HubSpot CRM
7.8
Zoho Recruit
Quote & order management
HubSpot CRM
7.8
Zoho Recruit
Interaction tracking
HubSpot CRM
8.3
Zoho Recruit
Channel / partner relationship management
HubSpot CRM
7.5
Zoho Recruit

Customer Service & Support

HubSpot CRM
7.3
Zoho Recruit
Case management
HubSpot CRM
7.3
Zoho Recruit
Call center management
HubSpot CRM
7.1
Zoho Recruit
Help desk management
HubSpot CRM
7.6
Zoho Recruit

Marketing Automation

HubSpot CRM
8.6
Zoho Recruit
Lead management
HubSpot CRM
8.5
Zoho Recruit
Email marketing
HubSpot CRM
8.6
Zoho Recruit

CRM Project Management

HubSpot CRM
7.6
Zoho Recruit
Task management
HubSpot CRM
8.2
Zoho Recruit
Billing and invoicing management
HubSpot CRM
6.7
Zoho Recruit
Reporting
HubSpot CRM
7.9
Zoho Recruit

CRM Reporting & Analytics

HubSpot CRM
7.8
Zoho Recruit
Forecasting
HubSpot CRM
7.9
Zoho Recruit
Pipeline visualization
HubSpot CRM
8.0
Zoho Recruit
Customizable reports
HubSpot CRM
7.5
Zoho Recruit

Customization

HubSpot CRM
7.7
Zoho Recruit
Custom fields
HubSpot CRM
8.2
Zoho Recruit
Custom objects
HubSpot CRM
7.7
Zoho Recruit
Scripting environment
HubSpot CRM
6.8
Zoho Recruit
API for custom integration
HubSpot CRM
7.9
Zoho Recruit

Security

HubSpot CRM
8.3
Zoho Recruit
Single sign-on capability
HubSpot CRM
8.3
Zoho Recruit
Role-based user permissions
HubSpot CRM
8.3
Zoho Recruit

Social CRM

HubSpot CRM
7.8
Zoho Recruit
Social data
HubSpot CRM
7.7
Zoho Recruit
Social engagement
HubSpot CRM
7.8
Zoho Recruit

Integrations with 3rd-party Software

HubSpot CRM
7.9
Zoho Recruit
Marketing automation
HubSpot CRM
8.2
Zoho Recruit
Compensation management
HubSpot CRM
7.7
Zoho Recruit

Platform

HubSpot CRM
6.7
Zoho Recruit
Mobile access
HubSpot CRM
6.7
Zoho Recruit

Recruiting / ATS

HubSpot CRM
Zoho Recruit
8.4
Job Requisition Management
HubSpot CRM
Zoho Recruit
8.2
Company Website Posting
HubSpot CRM
Zoho Recruit
7.9
Publish to Social Media
HubSpot CRM
Zoho Recruit
8.9
Job Search Site Posting
HubSpot CRM
Zoho Recruit
8.0
Customized Application Form
HubSpot CRM
Zoho Recruit
8.0
Resume Management
HubSpot CRM
Zoho Recruit
8.8
Duplicate Candidate Prevention
HubSpot CRM
Zoho Recruit
8.5
Candidate Search
HubSpot CRM
Zoho Recruit
8.2
Applicant Tracking
HubSpot CRM
Zoho Recruit
9.2
Collaboration
HubSpot CRM
Zoho Recruit
8.3
Task Creation and Delegation
HubSpot CRM
Zoho Recruit
8.3
Email Templates
HubSpot CRM
Zoho Recruit
8.7
User Permissions
HubSpot CRM
Zoho Recruit
8.5
Notifications and Alerts
HubSpot CRM
Zoho Recruit
8.5
Reporting
HubSpot CRM
Zoho Recruit
8.5

Pros

HubSpot CRM

  • Ease of use in the beginning - Not a steep learning curve to start using it.
  • The free version surprisingly includes a lot of features.
  • It can grow with you as your company / client base grows.
  • Has increasingly improved its available integrations with other software.
  • Surprisingly a lot of great features that integrate with Gmail (what our company uses). Other CRM software are more geared towards Outlook.
Fatima Trapaga | TrustRadius Reviewer

Zoho Recruit

  • Zoho Recruit provides automated workflows that be defined to trigger emails for changes in the pipeline stage of a candidate.
  • Zoho Recruit provides the ability to create email templates that can be triggered from the candidates profile without having to retype them.
  • Zoho Recruit enables resume parsing from doc, docx and pdf files which automates the data entry of candidates.
  • Zoho Recruit allows for the creation of a simple career website with the open job positions auto populating from the application onto the site.
  • Zoho Recruit allows for the creation of vendor portals enabling you to better manage the flow of resumes from recruiting vendors.
Jaideep Tibrewala | TrustRadius Reviewer

Cons

HubSpot CRM

  • I wish that contact details could be edited from the main contact page (in more of a spreadsheet style), rather than having to individually click into each contact or preview a contact to change data
  • A/B testing for emails or steps within sequences would be helpful
  • Currently, the details of each step in a sequence can only be viewed if you click "edit", but if would be nice to be able to read the emails that are contained within a sequence without having to go into edit mode.
Anonymous | TrustRadius Reviewer

Zoho Recruit

  • Mass email - the mass email is a bit cumbersome to set up - you have to set up a new template, then in a separate place set up a filter for the emails, then put it all together and send the email. It takes about 15-20 minutes when it would be nice if it was easier and quicker. When they introduce job alerts (I'm told in a few months time), the automatic job alerts to candidates will relieve some of the mass email necessity, so that will be helpful.
  • Email integration - the email client attached to Zoho isn't very user friendly, it would be useful if Zoho had a plug-in to permit seamless integration with external email clients, like Outlook or MacMail.
  • Invoicing - Zoho has no integration or capability to track what happens with clients once a candidate is placed. It would be nice if we could somehow track the fee for a candidate and the total fees we need to charge each client. Or, better yet, if it integrated with an external invoicing tool like Freshbooks.
Christy Grimste | TrustRadius Reviewer

Likelihood to Renew

HubSpot CRM

HubSpot CRM 9.1
Based on 4 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Zoho Recruit

Zoho Recruit 10.0
Based on 1 answer
We have evaluated every other ATS on the market, and do so every 1-2 years just to make sure we aren't missing out on anything better, and found that Zoho offers more functionality than any ATS with a per-recruiter-price under $100. Once it introduces automated job alerts and candidate login functionality there will be no reason for us to look elsewhere.
Christy Grimste | TrustRadius Reviewer

Usability

HubSpot CRM

HubSpot CRM 8.5
Based on 135 answers
Hubspot CRM is a perfect performing CRM, from the collecting of clients information, the storage of it, and the constant update when required. Besides, there is proper online training, to individuals who want to run the usability of the program. Finally, Hubspot CRM design is intuitive and precise for every device, hence compatible.
Brenda Fassie | TrustRadius Reviewer

Zoho Recruit

Zoho Recruit 9.0
Based on 1 answer
Zoho Recruit is simplified and its applicable for use in every organization including even the small ones and this enhances its usability where all of the organization are able to enjoy simplified employee recruitment process.
Martin Oliver | TrustRadius Reviewer

Support Rating

HubSpot CRM

HubSpot CRM 8.3
Based on 18 answers
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Anonymous | TrustRadius Reviewer

Zoho Recruit

Zoho Recruit 8.7
Based on 8 answers
I give Zoho Recruit this rating because over all, it has helped me to organize my candidates and saved me time and energy in organizing them myself. Without Zoho Recruit, I simply would not be able to keep my talent pool straight, and it certainly gets the job done.I took off a couple points because if I download a resume after already inputting the candidate into Zoho, it won't automatically sync the two profiles up. It also does not remind me when a task is expired.
Maureen Trattner | TrustRadius Reviewer

Implementation Rating

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Zoho Recruit

No score
No answers yet
No answers on this topic

Alternatives Considered

HubSpot CRM

HubSpot CRM is much more user-friendly and intuitive than Salesforce. The reporting feature is prominently featured vs. having to go to a separate tab. The email integration with Gmail is much easier to be set up by the user vs relying on someone else internally to arrange. Metric tracking for sales management is also readily available and visible to the sales reps on a daily basis.
Matt Stafford | TrustRadius Reviewer

Zoho Recruit

Zoho Recruit was suiting contractual hiring needs for a specific demography needs and also the background verification needs were also catered to by the product so overall we were able to generate the value using the Zoho Recruit and yes it was a right decision to proceed with the tool. We are still using it for the same Strategic Business Unit recuritment.
Anonymous | TrustRadius Reviewer

Return on Investment

HubSpot CRM

  • Success with Initial Contact has gone up without question. We immediately get in touch with virtually every client we follow up with.
  • Average Meetings Booked has greatly increased thanks to the Meetings tool. I'm able to book meetings literally in my sleep.
  • Decreased Sales data entries have gone down significantly. Thanks to HubSpot, we simply spend way less time manually inputting things and more time selling.
  • Customer Satisfaction and Online Reviews are certainly way up. Nearly half of our online reviews are all from the last 18 months and I think HubSpot had a role in that positive customer response.
Joey Harman | TrustRadius Reviewer

Zoho Recruit

  • Zoho Recruit allows us to automate our recruiting and sourcing processes.
  • Zoho Recruit allows us to post unlimited jobs to get maximum responses from candidates.
  • Zoho Recruit allows us to ensure that we have control over when and where jobs are being posted online.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

Zoho Recruit

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
30$*

* per user per month

Zoho Recruit Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

HubSpot CRM
8.5
Zoho Recruit
8.9

Likelihood to Renew

HubSpot CRM
9.1
Zoho Recruit
10.0

Usability

HubSpot CRM
8.5
Zoho Recruit
9.0

Support Rating

HubSpot CRM
8.3
Zoho Recruit
8.7

Implementation Rating

HubSpot CRM
9.1
Zoho Recruit

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