What users are saying about
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Top Rated
1788 Ratings

HubSpot Marketing Hub

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Top Rated
1788 Ratings
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Score 8.5 out of 100
33 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

HubSpot Marketing Hub

I've worked with HubSpot [Marketing Hub] for six months and having all of the tools I need to write and edit website pages and blogs, post social media and send out emails is pretty awesome. There's still a lot of marketing and sales tools I don't know how or haven't had to use yet. I'm confident when I do need additional resources, HubSpot will probably have them. I'll learn to use them intuitively or easily find some training.
Joelyn Brickner | TrustRadius Reviewer

Infor CloudSuite CRM

If you have a mobile workforce, it likely wouldn't be as appropriate (keep in mind we're using the desktop client, and have very limited experience with the web app). It is well suited if your business needs lots of custom processes- find a good vendor. We utilize SimpleSoft out of Ohio, and they have been excellent. Key question: think about where your business is going to be in 5-10 years, and will this CRM solution be able to grow with us?
John Collman | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

HubSpot Marketing Hub
8.6
Infor CloudSuite CRM
WYSIWYG email editor
HubSpot Marketing Hub
8.4
Infor CloudSuite CRM
Dynamic content
HubSpot Marketing Hub
8.4
Infor CloudSuite CRM
Ability to test dynamic content
HubSpot Marketing Hub
8.2
Infor CloudSuite CRM
Landing pages
HubSpot Marketing Hub
8.9
Infor CloudSuite CRM
A/B testing
HubSpot Marketing Hub
8.4
Infor CloudSuite CRM
Mobile optimization
HubSpot Marketing Hub
8.8
Infor CloudSuite CRM
Email deliverability reporting
HubSpot Marketing Hub
8.9
Infor CloudSuite CRM
List management
HubSpot Marketing Hub
8.9
Infor CloudSuite CRM
Triggered drip sequences
HubSpot Marketing Hub
9.0
Infor CloudSuite CRM

Lead Management

HubSpot Marketing Hub
8.6
Infor CloudSuite CRM
Lead nurturing
HubSpot Marketing Hub
8.8
Infor CloudSuite CRM
Lead scoring and grading
HubSpot Marketing Hub
8.4
Infor CloudSuite CRM
Data quality management
HubSpot Marketing Hub
8.6
Infor CloudSuite CRM
Automated sales alerts and tasks
HubSpot Marketing Hub
8.5
Infor CloudSuite CRM

Campaign Management

HubSpot Marketing Hub
8.7
Infor CloudSuite CRM
Calendaring
HubSpot Marketing Hub
8.4
Infor CloudSuite CRM
Event/webinar marketing
HubSpot Marketing Hub
9.0
Infor CloudSuite CRM

Social Media Marketing

HubSpot Marketing Hub
8.7
Infor CloudSuite CRM
Social sharing and campaigns
HubSpot Marketing Hub
8.7
Infor CloudSuite CRM
Social profile integration
HubSpot Marketing Hub
8.7
Infor CloudSuite CRM

Reporting & Analytics

HubSpot Marketing Hub
8.6
Infor CloudSuite CRM
Dashboards
HubSpot Marketing Hub
8.7
Infor CloudSuite CRM
Standard reports
HubSpot Marketing Hub
8.7
Infor CloudSuite CRM
Custom reports
HubSpot Marketing Hub
8.5
Infor CloudSuite CRM

Platform & Infrastructure

HubSpot Marketing Hub
8.3
Infor CloudSuite CRM
API
HubSpot Marketing Hub
8.4
Infor CloudSuite CRM
Role-based workflow & approvals
HubSpot Marketing Hub
8.5
Infor CloudSuite CRM
Customizability
HubSpot Marketing Hub
8.6
Infor CloudSuite CRM
Integration with Salesforce.com
HubSpot Marketing Hub
8.6
Infor CloudSuite CRM
Integration with Microsoft Dynamics CRM
HubSpot Marketing Hub
7.9
Infor CloudSuite CRM
Integration with SugarCRM
HubSpot Marketing Hub
7.9
Infor CloudSuite CRM

Sales Force Automation

HubSpot Marketing Hub
Infor CloudSuite CRM
7.8
Customer data management / contact management
HubSpot Marketing Hub
Infor CloudSuite CRM
8.4
Workflow management
HubSpot Marketing Hub
Infor CloudSuite CRM
10.0
Territory management
HubSpot Marketing Hub
Infor CloudSuite CRM
5.4
Opportunity management
HubSpot Marketing Hub
Infor CloudSuite CRM
8.4
Integration with email client (e.g., Outlook or Gmail)
HubSpot Marketing Hub
Infor CloudSuite CRM
5.4
Contract management
HubSpot Marketing Hub
Infor CloudSuite CRM
5.7
Quote & order management
HubSpot Marketing Hub
Infor CloudSuite CRM
7.3
Interaction tracking
HubSpot Marketing Hub
Infor CloudSuite CRM
10.0
Channel / partner relationship management
HubSpot Marketing Hub
Infor CloudSuite CRM
10.0

Customer Service & Support

HubSpot Marketing Hub
Infor CloudSuite CRM
8.3
Case management
HubSpot Marketing Hub
Infor CloudSuite CRM
10.0
Call center management
HubSpot Marketing Hub
Infor CloudSuite CRM
5.0
Help desk management
HubSpot Marketing Hub
Infor CloudSuite CRM
10.0

Marketing Automation

HubSpot Marketing Hub
Infor CloudSuite CRM
2.5
Lead management
HubSpot Marketing Hub
Infor CloudSuite CRM
3.9
Email marketing
HubSpot Marketing Hub
Infor CloudSuite CRM
1.0

CRM Project Management

HubSpot Marketing Hub
Infor CloudSuite CRM
4.2
Task management
HubSpot Marketing Hub
Infor CloudSuite CRM
7.1
Billing and invoicing management
HubSpot Marketing Hub
Infor CloudSuite CRM
3.6
Reporting
HubSpot Marketing Hub
Infor CloudSuite CRM
2.1

CRM Reporting & Analytics

HubSpot Marketing Hub
Infor CloudSuite CRM
4.2
Forecasting
HubSpot Marketing Hub
Infor CloudSuite CRM
3.6
Pipeline visualization
HubSpot Marketing Hub
Infor CloudSuite CRM
7.0
Customizable reports
HubSpot Marketing Hub
Infor CloudSuite CRM
2.1

Customization

HubSpot Marketing Hub
Infor CloudSuite CRM
8.6
Custom fields
HubSpot Marketing Hub
Infor CloudSuite CRM
10.0
Custom objects
HubSpot Marketing Hub
Infor CloudSuite CRM
7.0
Scripting environment
HubSpot Marketing Hub
Infor CloudSuite CRM
7.2
API for custom integration
HubSpot Marketing Hub
Infor CloudSuite CRM
10.0

Security

HubSpot Marketing Hub
Infor CloudSuite CRM
10.0
Single sign-on capability
HubSpot Marketing Hub
Infor CloudSuite CRM
10.0
Role-based user permissions
HubSpot Marketing Hub
Infor CloudSuite CRM
10.0

Social CRM

HubSpot Marketing Hub
Infor CloudSuite CRM
3.5
Social data
HubSpot Marketing Hub
Infor CloudSuite CRM
4.0
Social engagement
HubSpot Marketing Hub
Infor CloudSuite CRM
3.0

Integrations with 3rd-party Software

HubSpot Marketing Hub
Infor CloudSuite CRM
2.9
Marketing automation
HubSpot Marketing Hub
Infor CloudSuite CRM
3.0
Compensation management
HubSpot Marketing Hub
Infor CloudSuite CRM
2.7

Platform

HubSpot Marketing Hub
Infor CloudSuite CRM
5.0
Mobile access
HubSpot Marketing Hub
Infor CloudSuite CRM
5.0

Pros

HubSpot Marketing Hub

  • Social media scheduling. A comprehensive and easy to use social calendar allows you to easily schedule posts and get an over arching view of social activities for the month and beyond.
  • Email marketing. The templates provided allow me to easily create, beautiful professional emails.
  • Landing pages and forms. I can easily track submissions with the forms and the templates provided for a landing page ease a major pain point.
Tory Robinson | TrustRadius Reviewer

Infor CloudSuite CRM

  • Saleslogix functionality can be managed to a very granular level for each individual using it. Within the users profile you can restrict access to modules, remove write permission, remove export privileges, etc.
  • Saleslogix has one of the best sync engines I have ever seen. If you allow your outside sales reps to have their own database, they can modify customer record while off line and when they do have internet access they can sync changes in both directions. This functionality works great when you have inside and outside sales staff covering the same territory.
  • Saleslogix can be customized using Visual Basic Code syntax. This is a positive aspect as well as a negative. Our existing Saleslogix is so customized that if we were to upgrade to 8.0 it would cost us over $20k to redo some of the customizations. Upgrades are frequently incompatible with customizations.
Dave Mattingly | TrustRadius Reviewer

Cons

HubSpot Marketing Hub

  • It is less about HubSpot as a platform and more about the app, but I wish they were able to bring a bit more functionality to the app such as being able to schedule posts. It would make trade shows much easier.
  • I wish the template designs were easier to make changes to because without CSS knowledge they can be complex to adjust. Many other sites have more user-friendly designs and this one is very rigid and sometimes hard to adjust.
  • While I love HubSpot Academy, I wish it listed out your current courses versus having to search for them. It would help remind me which ones I need to finish.
Heather Robinette, MBA | TrustRadius Reviewer

Infor CloudSuite CRM

  • InforCRM has made dramatic improvements in the web client though in some cases it has been painfully slow to get the most needed things updated. An example is the slow speed of the web client. The newest update is supposed to fix this.
  • The web client does not autosave, so users have to remember to hit the 'save' button at each screen. This is the biggest complaint of users going from the desktop client to the web client.
  • I personally would like to see data panes (account, contact, etc.) with the capability to set up a different view for each team and/or security level that would access the data.
Tonya Payne | TrustRadius Reviewer

Likelihood to Renew

HubSpot Marketing Hub

HubSpot Marketing Hub 10.0
Based on 371 answers
Our business relies on the HubSpot platform to manage our marketing, sales and CRM processes. HubSpot marketing automation helps us define our activities and streamlines them in a cohesive and efficient way. Without HubSpot, we will have to revert to the 'old way' of doing everything with a variety of disparate systems.
Arun C Devan | TrustRadius Reviewer

Infor CloudSuite CRM

Infor CloudSuite CRM 9.0
Based on 8 answers
Because we've already made the investment in the original on-premise version, the cost per user is relatively low. The product has grown with us and we can now choose a LAN or Web client version and host the site internally, giving us total control of our data. The iPhone and iPad versions allow the sales team quick access in the field and the voice-to-text option is quite handy. SalesLogix doesn't require that our technology stack be constantly up to date which again, keeps our cost down. They are always making enhancements to the product and we can choose to update/upgrade when those enhancements appeal to us enough to justify adding the service pack.
Anonymous | TrustRadius Reviewer

Usability

HubSpot Marketing Hub

HubSpot Marketing Hub 8.0
Based on 105 answers
While there are some frustrating things that pop up unexpectedly ("wait... I can't do X?"), I have found HubSpot to be easy to use and extremely helpful to my daily work. The documentation is really good, and when it's not helpful, the support staff have been amazing.
Lauren Camacci | TrustRadius Reviewer

Infor CloudSuite CRM

Infor CloudSuite CRM 7.8
Based on 4 answers
It can be a bit slow at times. Its that refresh don't always need to refresh slowing down the user.
LeVar Berry | TrustRadius Reviewer

Reliability and Availability

HubSpot Marketing Hub

HubSpot Marketing Hub 9.1
Based on 50 answers
They have had issues with system availability over the course of days. Sometimes the system is unusable, other times updates simply take a long time to show up. It's better now but, from a reliaibility standpoint, HubSpot is not Salesforce.com yet. Still great software though.
Joe Rando | TrustRadius Reviewer

Infor CloudSuite CRM

Infor CloudSuite CRM 9.0
Based on 1 answer
No answer on this topic is available.

Performance

HubSpot Marketing Hub

HubSpot Marketing Hub 8.9
Based on 34 answers
With all the new features in HubSpot, the system can get a tad slow sometimes... That said, most of the time it is lightning fast and I have no problems. Because most of the integrations are API, they silently work in the background. I have not had trouble with lag due to HubSpot integration
Carah Counts | TrustRadius Reviewer

Infor CloudSuite CRM

No score
No answers yet
No answers on this topic

Support Rating

HubSpot Marketing Hub

HubSpot Marketing Hub 8.7
Based on 169 answers
During the few times I've needed it, HS support has been accessible, helpful and efficient. Often rolling up their sleeves to make changes for you as opposed to leaving you with a list of instructions to decipher on your own.
David Pye | TrustRadius Reviewer

Infor CloudSuite CRM

Infor CloudSuite CRM 8.0
Based on 1 answer
We utilize the support of a local-ish vendor. SimpleSoft is their name. they are great, and very responsive
John Collman | TrustRadius Reviewer

In-Person Training

HubSpot Marketing Hub

HubSpot Marketing Hub 9.1
Based on 8 answers
I did the 2-day classroom at HubSpot's corporate office in Cambridge. First off, it was amazing to see their corporate office in general. They have such a cool office environment. But it was also great to have the ability to learn in a workshop format with other HubSpot users and meet my Account Manager/ Inbound Marketing Consultant in person.
Carah Counts | TrustRadius Reviewer

Infor CloudSuite CRM

No score
No answers yet
No answers on this topic

Online Training

HubSpot Marketing Hub

HubSpot Marketing Hub 9.1
Based on 26 answers
I went through Inbound Marketing University in 2006. Great training and helped my transition from traditional (outbound) marketing to inbound marketing that I've been able to apply to a number of businesses from wastewater and water reuse, to professional services and SaaS. Share information of value to build awareness and trust. Answer customers' questions in a transparent way to generate more qualified leads. Understand the difference between a marketing qualified lead and a sales qualified lead and put together a lead nurturing program. Your sales and marketing efforts will see significant ROI.
Tom Smith | TrustRadius Reviewer

Infor CloudSuite CRM

No score
No answers yet
No answers on this topic

Implementation Rating

HubSpot Marketing Hub

HubSpot Marketing Hub 7.3
Based on 98 answers
My biggest piece of advice for those who are implementing Hubspot is that you need to devote the time up front and learn how to use the product. Once you learn how to use Hubspot, it will be much more effective as well as much easier to use in the long run
Andrew Driscoll | TrustRadius Reviewer

Infor CloudSuite CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

HubSpot Marketing Hub

Salesforce and NetSuite are both great software however I believe HubSpot stacks up against them quite well. HubSpot has all of the same features when it comes to Sales Reporting, Dashboards, Follow up tasks, Note Taking, etc as the others. I would say Salesforce is more integrated, it has a lot of other features that can be used outside of sales. HubSpot can be used outside of sales as well such as marketing and customer service but not like Salesforce. NetSuite is great as well but HubSpot has been easier to navigate, train on, and use.
Meredith Mackay | TrustRadius Reviewer

Infor CloudSuite CRM

We selected INFOR CRM over Salesforce simply because it was affordable and didn't have so many 'bells & whistles' that Salesforce has that we were not using. We didn't realize that the compatibility with upgrades were going to be such an issue.
Penny Bell | TrustRadius Reviewer

Scalability

HubSpot Marketing Hub

HubSpot Marketing Hub 7.3
Based on 7 answers
HubSpot is addressing this more and more. Currently you can assign tasks to designated sales teams, which grow as you grow. They've added free baseline products for those just getting started. These and more contribute to the scalability of HubSpot - so I gave it an 8 and am hoping for more in the future!
Jessica McCann | TrustRadius Reviewer

Infor CloudSuite CRM

No score
No answers yet
No answers on this topic

Return on Investment

HubSpot Marketing Hub

  • Since implementing HubSpot, we have had a 60% increase in net new opportunity generation.
  • We have logged three record-breaking sales quarters.
  • Our sales team is now using HubSpot Sales Pro to streamline prospecting, close more deals faster, and get more qualified leads into our FlyWheel.
Romy Ribitzky | TrustRadius Reviewer

Infor CloudSuite CRM

  • It's a CRM, so using a CRM as opposed to not using one is typically a step in the right direction.
  • Slightly lower TCO than other CRMs.
  • Complete end-to-end workflows allow you to quantify and analyze every step in the business process, leading to improved efficiency.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot Marketing Hub

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

HubSpot Marketing Hub Editions & Modules

Edition
Pro$8001
Enterprise$3,2002
Starter$503
Free$04
  1. per month (includes 1,000 contacts)
  2. per month (includes 10,000 contacts)
  3. per month (includes 1,000 contacts)
  4. per month
Additional Pricing Details

Infor CloudSuite CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Infor CloudSuite CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

HubSpot Marketing Hub
9.0
Infor CloudSuite CRM
9.0

Likelihood to Renew

HubSpot Marketing Hub
10.0
Infor CloudSuite CRM
9.0

Usability

HubSpot Marketing Hub
8.0
Infor CloudSuite CRM
7.8

Reliability and Availability

HubSpot Marketing Hub
9.1
Infor CloudSuite CRM
9.0

Performance

HubSpot Marketing Hub
8.9
Infor CloudSuite CRM

Support Rating

HubSpot Marketing Hub
8.7
Infor CloudSuite CRM
8.0

In-Person Training

HubSpot Marketing Hub
9.1
Infor CloudSuite CRM

Online Training

HubSpot Marketing Hub
9.1
Infor CloudSuite CRM

Implementation Rating

HubSpot Marketing Hub
7.3
Infor CloudSuite CRM

Scalability

HubSpot Marketing Hub
7.3
Infor CloudSuite CRM

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