HubSpot Operations Hub vs. IBM App Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HubSpot Operations Hub
Score 8.1 out of 10
N/A
HubSpot Operations Hub (based on technology from the former PieSync that was acquired by HubSpot November 2019) is a two-way contacts integration platform. The vendor emphasizes quick and easy setup automated customer and client data matching and updating between apps.
$45
per month
IBM App Connect
Score 8.6 out of 10
N/A
IBM’s App Connect is a cloud-based data integration platform with data mapping and transformation capabilities within connectors between high-volume systems. App Connect also offers near-real time data synchronization and an API builder that is adaptable to the user’s coding skill level.N/A
Pricing
HubSpot Operations HubIBM App Connect
Editions & Modules
Starter
$45
per month
Professional
$720
per month
Enterprise
$2000
per month
No answers on this topic
Offerings
Pricing Offerings
HubSpot Operations HubIBM App Connect
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
HubSpot Operations HubIBM App Connect
Top Pros
Top Cons
Features
HubSpot Operations HubIBM App Connect
Cloud Data Integration
Comparison of Cloud Data Integration features of Product A and Product B
HubSpot Operations Hub
-
Ratings
IBM App Connect
8.8
7 Ratings
7% above category average
Pre-built connectors00 Ratings9.07 Ratings
Connector modification00 Ratings8.16 Ratings
Support for real-time and batch integration00 Ratings9.07 Ratings
Data quality services00 Ratings9.07 Ratings
Data security features00 Ratings9.07 Ratings
Monitoring console00 Ratings8.87 Ratings
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User Ratings
HubSpot Operations HubIBM App Connect
Likelihood to Recommend
9.5
(26 ratings)
9.0
(8 ratings)
Likelihood to Renew
10.0
(1 ratings)
9.0
(1 ratings)
Usability
10.0
(3 ratings)
8.0
(1 ratings)
Support Rating
8.2
(7 ratings)
8.0
(2 ratings)
User Testimonials
HubSpot Operations HubIBM App Connect
Likelihood to Recommend
HubSpot
In cases of brands that have been in the market for a long time but do not see any impact from new clients or consumers, HubSpot is ideal since it allows to keep the brand fresh in the mind of the audience. HubSpot additionally provides insight into what we're doing and allowed us to align the sales team with company goals. It also ensures that you receive updates from your computer. We can handle all programming requests that come into our team. One thing that HubSpot can improve on is not having a good centralized dashboard that allows for a full view of ALL data coming in. You can go to each piece, but not having them all attached to the board adds a bit of a challenge. It's not very complex to handle, but it would be easier to use if it had that feature.
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IBM
- great when you need to integrate applications without any message lost or duplicated and when transnationality is important - if you need the highest throughput possible and not much (or not at all) mapping is required, a system like Kafka is more appropriate
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Pros
HubSpot
  • Easy to figure out. Once you login, it's incredibly easy to figure out what to do, thanks to their simple UIX.
  • Easy integrations with many partners. PieSync offers easy integrations with many partners. Integrating is as easy as clicking, filling in your login information and clicking again!
  • Allowing multiple integrations. I'm glad PieSync allows multiple integrations so you aren't limited with how you integrate your different systems with contact information. Very helpful!
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IBM
  • Just the ability to display and consume data through a single dashboard makes this a great application for our business purposes.
  • With the ability to consume their exposed API, data validation and manipulation becomes a breeze.
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Cons
HubSpot
  • The biggest issue we have had with PieSync is the lack of detail within syncing. Sometimes when there is an issue with a Sync it is hard to determine what went wrong. Even though most of the time it's user error, it's hard to diagnose issues with the current PieSync set-up.
  • The pricing of PieSync is a little odd and I think should be based on something other than number of contacts you're syncing.
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IBM
  • The development and the transformation capability is not so great. I believe IBM is looking to incorporate some of features of IBM APP Connect into API Connect.
  • The authentications features are no way close to CA API Management (f.k.a Laye r7).
  • The development experience is not as good as Apigee's.
  • The GUI should be improved. Maybe the product team should see the other API management tools in their offering.
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Likelihood to Renew
HubSpot
The tool is very "set it and forget it" and reliable!
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IBM
It is the best on-premise application to cloud integration in the market. I guess IBM is planning to integrate IBM App Connect with the IBM API Connect solution.
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Usability
HubSpot
I used it with a couple of systems that I was not expecting to be smooth sailing and it just worked without any issues.
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IBM
You can do some really powerful things with this system. The overall design is an attempt to make configurable some of the routine tasks/common functionality, but allow for development/customization of the core of the application.
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Support Rating
HubSpot
Every time that I've had a question, PieSync has been very responsive. It is a reliable company with a great team that is devoted to helping their customers. I've been their customer for 2 years and I've never looked back. Support is an important reason why PieSync is my go-to app for this job.
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IBM
Support is good, however it takes longer than expected to get responses. When bugs are reported they often seem to fall into a black hole.
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Alternatives Considered
HubSpot
PieSync is much less confusing, and from what I remember, cheaper. But if you need a more robust solution to get more data from system to system, you will need to find something other than PieSync. Zapier can be confusing and complicated to setup. And as you get more and more into the weeds with Zapier, you start realizing that you need to upgrade from plan to plan as you add these more complicated steps.
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IBM
We did not select Cast Iron as our iPaaS solution, it was the weakest competitor in the field that we evaluated. Our experience was that it was not nearly as easy to learn, without in-depth training and guidance, and the developer UI was extremely buggy. We subjected each of the vendors to a battery of integrations, from simple to challenging, and it fell short on each one. One of the most simple integrations was grabbing a CSV file from an FTP source, parsing the data, doing a small amount of transformation, then inserting that data into an Azure MSSQL DB. After 2 hours on the phone with the Cast Iron support team, we were still unable to get this working.
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Return on Investment
HubSpot
  • PieSync saves our team countless hours of repetitive data input by syncing the data automatically.
  • PieSync has allowed us to use additional specialized marketing software and still be able to keep our contact data synced to our CRM.
  • ROI is positive as the cost has far outweighed the time savings of inputting data and reducing mistakes with client data.
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IBM
  • I don't see any negative Impact .
  • I like using this tool to do my job.
  • I am comfortable using this tool.
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ScreenShots

HubSpot Operations Hub Screenshots

Screenshot of Currently available connections.Screenshot of PieSync dashboard viewScreenshot of Configure your sync between 2 apps (or more)