What users are saying about
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Top Rated
307 Ratings
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Top Rated
2801 Ratings

HubSpot Sales Hub

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307 Ratings
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Score 8.6 out of 100

Salesforce

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2801 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

HubSpot Sales Hub

If you have a large sales team the HubSpot professional suite at $800 dollars a month is well suited, it comes with a lot of functionalities that lets you automatize tasks and keep control of your leads and progression of each deal. For a small sales team, it is a lot harder because the cost for 3-4 people goes up. They should have an overall cost but it would be good if they had an individual cost for smaller companies that includes all features.
Ana Dawson | TrustRadius Reviewer

Salesforce

We would highly recommend Salesforce.com to other organizations. They provide an excellent suite of services that help us accomplish a few key things within our company. The organization and ease of use is great in order to manage our client relationships -and it allows us to have everything we need to manage relationships in one easy to access location.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

HubSpot Sales Hub
Salesforce
7.7
Customer data management / contact management
HubSpot Sales Hub
Salesforce
8.2
Workflow management
HubSpot Sales Hub
Salesforce
7.6
Territory management
HubSpot Sales Hub
Salesforce
7.4
Opportunity management
HubSpot Sales Hub
Salesforce
8.2
Integration with email client (e.g., Outlook or Gmail)
HubSpot Sales Hub
Salesforce
7.0
Contract management
HubSpot Sales Hub
Salesforce
7.5
Quote & order management
HubSpot Sales Hub
Salesforce
7.5
Interaction tracking
HubSpot Sales Hub
Salesforce
7.8
Channel / partner relationship management
HubSpot Sales Hub
Salesforce
7.6

Customer Service & Support

HubSpot Sales Hub
Salesforce
8.5
Case management
HubSpot Sales Hub
Salesforce
9.0
Call center management
HubSpot Sales Hub
Salesforce
8.4
Help desk management
HubSpot Sales Hub
Salesforce
8.3

Marketing Automation

HubSpot Sales Hub
Salesforce
7.6
Lead management
HubSpot Sales Hub
Salesforce
7.9
Email marketing
HubSpot Sales Hub
Salesforce
7.3

CRM Project Management

HubSpot Sales Hub
Salesforce
7.3
Task management
HubSpot Sales Hub
Salesforce
7.2
Billing and invoicing management
HubSpot Sales Hub
Salesforce
6.7
Reporting
HubSpot Sales Hub
Salesforce
8.0

CRM Reporting & Analytics

HubSpot Sales Hub
Salesforce
8.1
Forecasting
HubSpot Sales Hub
Salesforce
7.8
Pipeline visualization
HubSpot Sales Hub
Salesforce
8.1
Customizable reports
HubSpot Sales Hub
Salesforce
8.4

Customization

HubSpot Sales Hub
Salesforce
8.1
Custom fields
HubSpot Sales Hub
Salesforce
8.3
Custom objects
HubSpot Sales Hub
Salesforce
8.1
Scripting environment
HubSpot Sales Hub
Salesforce
7.8
API for custom integration
HubSpot Sales Hub
Salesforce
8.0

Security

HubSpot Sales Hub
Salesforce
8.4
Single sign-on capability
HubSpot Sales Hub
Salesforce
8.2
Role-based user permissions
HubSpot Sales Hub
Salesforce
8.5

Social CRM

HubSpot Sales Hub
Salesforce
7.3
Social data
HubSpot Sales Hub
Salesforce
7.1
Social engagement
HubSpot Sales Hub
Salesforce
7.4

Integrations with 3rd-party Software

HubSpot Sales Hub
Salesforce
7.4
Marketing automation
HubSpot Sales Hub
Salesforce
7.4
Compensation management
HubSpot Sales Hub
Salesforce
7.3

Platform

HubSpot Sales Hub
Salesforce
7.4
Mobile access
HubSpot Sales Hub
Salesforce
7.4

Pros

HubSpot Sales Hub

  • Provides a streamlined system for creating, sending, and tracking automated email campaigns to current customers as well as cold prospects. This is a huge benefit for my sales team in that we can have a one-stop-shop for prospect engagement management.
  • Playbooks in HubSpot Sales Hub has been a lifesaver by giving my sales team the step-by-step tools in order to present the best prospect discovery calls and demos. It's a simple process to follow but super effective!
  • One of the areas that Hubspot does incredibly well is they provide score rating for each and every prospect within our CRM. The score rating is based upon prospect engagement to email outreach allowing my sales team to prioritize cold/hot leads and to focus on the higher engaged prospects.
  • Another big benefit we've experienced is that HubSpot Sales Hub integrates with our CRM allowing a streamlined tech stack. This saves my sales team a lot of time managing both the CRM and HubSpot Sales Hub.
Anonymous | TrustRadius Reviewer

Salesforce

  • Salesforce is so user-friendly. The design is so intuitive, very little training is needed before you're off running and getting value out of it. It feels like a digital Rolodex with all the information you need to be successful.
  • The comprehensive reporting functions make it easy to manage teams and see where improvement can be implemented. Easily see how each representative is doing generating leads, following up, and meeting goals compared to the past.
  • Customization allows you to see what's important to you, not what Salesforce thinks is important. Easily manage goals, track progress, and manage business units to understand how your organization is performing.
Nichole Pelaez | TrustRadius Reviewer

Cons

HubSpot Sales Hub

  • Search feature is horrible. When you have a prospect on the phone and you type in their name or company it isn't always visible. You have to use emails, otherwise all other searches are suspect and have to double and triple checked.... tough to do when talking to a prospect.
  • Deal cards need to be MORE customizable (last update aside). There needs to be control (more) on what is presented on the card. Also, the order in which the cards are visible should be customizable. Allow the organization to sequence.
  • The ability to create "online reports" dynamically. Simply allow me to create a report on needed criteria and then publish the report in a custom URL that I can share with non-HubSpot users. This can be used to share with my vendors, dealers, partners who I would never allow in my system but I want to provide visibility
Ed Romaine | TrustRadius Reviewer

Salesforce

  • Costs vs. ROI: The initial cost to BUILD whatever instance your SF sales rep presents to you and sells; the COST associate to get to that build is NEVER explained or discussed.
  • The Salesforce sales rep's job is to sell you on an idea and hope, rather than practical application, implementation, and realistic expectations of the egregiously cantankerous and universally overpriced CRM.
  • They do not vet, manage or hold accountable their 'implementation partners'. Again, the sales rep for Salesforce; their job is to sell you the platform, not what you they showed you the platform can do. There is extreme neglect in discussing the actual cost to get their CRM platform to do WHAT they have showcased to you. Not to mention the time it takes to get there. Not to mention the partners they refer to you are random. These 3rd party companies do ALL the work and make ALL the money on behalf of Salesforce, for themselves. You get stuck in contracts with mediocre service or lackluster results and there is NO recourse for you as the consumer against these 'partners'.
  • If I want to sell GM cars, GM has standards and minimums they require in order for me to represent their brand. If I do shady dealings, rip customers off or am just a terrible business to be in business with, GM would strip me of my dealership title for their brand. SalesForce does no such thing. I could start a company to implement salesforce, have you sign a contract and deliver a garbage product. If you go to SF to complain about that; "Our hands our tied" as I have been told.
  • Salesforce does not care about your user experience, they just want you to buy more. It is a Sales organization, not a software company. Again, they do not care about your business, the negative impact of their CRM rollout, or how terrible their 3rd party support partners are. They. Dont. Care. They just want your money.
  • SF is aware they are the biggest player on the block. They have all the cards. You, the consumer, as an individual business, have no power or say.
Kurt Johansen | TrustRadius Reviewer

Likelihood to Renew

HubSpot Sales Hub

HubSpot Sales Hub 8.0
Based on 5 answers
HubSpot sales has allowed all of our teams company-wide to communicate and keep all of our information secure and organized. We are able to save time and money by using this platform, and we could not imagine turning back to the way things used to be done. We are so thankful for HubSpot Sales!
Danielle A. Pingitore | TrustRadius Reviewer

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

HubSpot Sales Hub

HubSpot Sales Hub 8.8
Based on 5 answers
It's totally clean, consistent, and easy to use/understand. I love everything about this tool! From Gmail to being in the platform everything looks similar, is orange and easy to find, and very clear and user friendly. It's intuitive and hey, if my sales reps are using it it must be good and simple!
Stephanie Casstevens | TrustRadius Reviewer

Salesforce

Salesforce 7.9
Based on 73 answers
[Salesforce.com] has allowed there to be smooth reporting to track sales and marketing outcomes. It's used across my company from the upper management team to operations. We all use it for different purposes and find each use to be successful. There is a bit of a learning curve but once that's mastered, Salesforce will give you excellent ROI.
Tory Robinson | TrustRadius Reviewer

Reliability and Availability

HubSpot Sales Hub

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

Performance

HubSpot Sales Hub

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

HubSpot Sales Hub

HubSpot Sales Hub 8.3
Based on 6 answers
Usually pretty responsible and friendly and have had my questions circled back on. However, they haven't been able to answer several of the more in-depth questions I have had, but those questions may have been way too nuanced and specific so I would give the benefit of the doubt.
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce 7.5
Based on 100 answers
It is difficult to get complex issues resolved with nearly any Support department if you can't get the level 1 person to understand what complex tasks are taking place. Not bad for the first level support. I would recommend a Salesforce consultant for complex issues.
Quentin Goin | TrustRadius Reviewer

In-Person Training

HubSpot Sales Hub

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Online Training

HubSpot Sales Hub

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Implementation Rating

HubSpot Sales Hub

HubSpot Sales Hub 9.1
Based on 2 answers
It was not only SUPER easy to implement, we had some amazing support from HubSpot. They scheduled a call to go over each individual tool with our team and provided guidance and best practices plus answered any questions are new users had. It was wonderful and really helped them get started confidently
Stephanie Casstevens | TrustRadius Reviewer

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Alternatives Considered

HubSpot Sales Hub

kvCORE is provided by our brokerage. It is great, but more techie and complicated than I like. There are 10 videos on how to use it. They say the BEST CRM you can have is the ONE YOU USE. So, HubSpot [Sales Hub] allows me to use it without having to know anything different than using my Gmail. The dashboard and all the functions are simple, look familiar, and work the way you would expect them to.
Arcoma L. Lambert | TrustRadius Reviewer

Salesforce

Salesforce is just better... It's so nice working for a company that uses Salesforce well. It doesn't come cheap, but it's well worth it. HubSpot and Microsoft Dynamics are pretty solid, but HubSpot is very basic and Dynamics just didn't work very well and requires a ton of work to manage and maintain.
Anonymous | TrustRadius Reviewer

Scalability

HubSpot Sales Hub

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Return on Investment

HubSpot Sales Hub

  • We are able to consistently hit our outreach goals every week of 160 emails per SDR and BD. Sending 160 emails used to take us about 20 hours / SDR / week, and now it takes about 5-7 hours / SDR / week, based on the Sales tools.
  • We've gotten to within 75% accuracy on our sales forecasts by analyzing our Hubspot reports, and better understanding the predictability of our revenue.
  • We have saved hundreds of hours in sales training by onboarding new SDRs and BDs using Hubspot's templates and sequences.
Anonymous | TrustRadius Reviewer

Salesforce

  • [Salesforce.com] is very much easy to customize and I am taking full benefit from its integrations and APIs, which allow me to connect any system irrespective of whether it’s cloud-based or not, or whether it’s an on-premises or a unified platform.
  • It has professional and responsive technical support.
Kelly Cokorudy | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot Sales Hub

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot Sales Hub Editions & Modules

Additional Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$75.001
Enterprise$150.001
Unlimited$300.002
  1. Per User/Per Month
  2. Per user/Per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

HubSpot Sales Hub
8.4
Salesforce
7.8

Likelihood to Renew

HubSpot Sales Hub
8.0
Salesforce
10.0

Usability

HubSpot Sales Hub
8.8
Salesforce
7.9

Reliability and Availability

HubSpot Sales Hub
Salesforce
9.8

Performance

HubSpot Sales Hub
Salesforce
9.0

Support Rating

HubSpot Sales Hub
8.3
Salesforce
7.5

In-Person Training

HubSpot Sales Hub
Salesforce
7.9

Online Training

HubSpot Sales Hub
Salesforce
9.1

Implementation Rating

HubSpot Sales Hub
9.1
Salesforce
9.4

Scalability

HubSpot Sales Hub
Salesforce
10.0

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