What users are saying about
7 Ratings
35 Ratings
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Score 8.5 out of 100
7 Ratings
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Score 7.4 out of 100

Feature Set Ratings

  • HubSpot Service Hub ranks higher in 2 feature sets: Incident and problem management, Self Help Community
  • KronoDesk ranks higher in 1 feature set: Multi-Channel Help

Incident and problem management

8.5

HubSpot Service Hub

85%
8.2

KronoDesk

82%
HubSpot Service Hub ranks higher in 4/6 features

Organize and prioritize service tickets

8.9
89%
11 Ratings
8.2
82%
1 Rating

Expert directory

7.9
79%
4 Ratings
8.2
82%
1 Rating

Subscription-based notifications

8.2
82%
6 Ratings
8.2
82%
1 Rating

ITSM collaboration and documentation

7.6
76%
5 Ratings
8.2
82%
1 Rating

Ticket creation and submission

9.2
92%
11 Ratings
8.2
82%
1 Rating

Ticket response

9.4
94%
11 Ratings
8.2
82%
1 Rating

Self Help Community

8.9

HubSpot Service Hub

89%
8.2

KronoDesk

82%
HubSpot Service Hub ranks higher in 2/2 features

External knowledge base

8.9
89%
10 Ratings
8.2
82%
1 Rating

Internal knowledge base

8.9
89%
10 Ratings
8.2
82%
1 Rating

Multi-Channel Help

8.1

HubSpot Service Hub

81%
8.4

KronoDesk

84%
KronoDesk ranks higher in 3/5 features

Customer portal

9.0
90%
4 Ratings
8.2
82%
1 Rating

IVR

7.0
70%
3 Ratings
8.2
82%
1 Rating

Social integration

7.2
72%
4 Ratings
8.2
82%
1 Rating

Email support

7.8
78%
6 Ratings
9.1
91%
1 Rating

Help Desk CRM integration

9.3
93%
6 Ratings
8.2
82%
1 Rating

Attribute Ratings

  • KronoDesk is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.7

HubSpot Service Hub

87%
12 Ratings
9.1

KronoDesk

91%
1 Rating

Likelihood to Recommend

HubSpot

It all depends on what business you're operating. You should also consider your needs, goals, and pain points when looking at [HubSpot] Service Hub. If you’re in need of a tool that will help you manage everything from start to finish, then yes HubSpot might be something to consider. It’s truly an all-in-one platform for everything and anything marketing, sales, and customer support, all in one place.
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Inflectra Corporation

I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.
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Pros

HubSpot

  • It makes it easier for us to keep track of customer awareness and review in one spot.
  • The great thing about how easy it is to use all of its fantastic tools.
  • The ability to check customer retention.
  • It's easy to track and measure the success of our organization's sales team.
  • This is a fantastic all-in-one customer success suite that includes ticketing.
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Inflectra Corporation

  • As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
  • The overview and tracking are most important to me.
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Cons

HubSpot

  • Need to be able to customize and prioritize tiles when in deal view
  • Should have web forms and telescripts built into the program (templates)
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Inflectra Corporation

  • The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
  • A quick issue entry with the most important information would be helpful.
  • A "live" report that can contains my current "hot" issues would be helpful.
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Pricing Details

HubSpot Service Hub

Starting Price

$50 per month

Editions & Modules

HubSpot Service Hub editions and modules pricing
EditionModules
Starter$50 ($45)1
Professional$400 ($360)2
EnterpriseStarting at $1,2003

Footnotes

  1. monthly (annually)
  2. monthly (annually)
  3. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

KronoDesk

Starting Price

$10 Per User per Month

Editions & Modules

KronoDesk editions and modules pricing
EditionModules
1-User$791
3-User$662
5-User$593
10-User$494
20-User$4,9995
Single$196
3-User$237
5-User$198
10-User$169
20-User$1010

Footnotes

  1. Lifetime License per Seat
  2. Lifetime License per Seat
  3. Lifetime License per Seat
  4. Lifetime License per Seat
  5. Lifetime License (unlimited seats)
  6. Per User per Month
  7. Per User per Month
  8. Per User per Month
  9. Per User per Month
  10. Per User per Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Alternatives Considered

HubSpot

Hubspot Live chat is not the most feature backed but its core service is solid and gets the job. Other live chat software like Live Chat or Zendesk has more features but most of those features are not needed for the everyday biz user
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Inflectra Corporation

Several freeware/shareware tools like Bugzilla are missing integration with other systems. HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.
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Return on Investment

HubSpot

  • Lead management has become more streamlined
  • Sales targets are visible; any changes made can be easily tracked and accounted for
  • Overall lead lifecycle management has improved and the way data moves to other apps makes life easier for the other business functions to keep track on the new and old deals
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Inflectra Corporation

  • The ROI is reached faster and exponentially higher, depending on the number of users and cooperating business units.
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Screenshots

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