HubSpot Service Hub vs. ServiceNow Customer Service Management
HubSpot Service Hub vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
HubSpot Service Hub | N/A | HubSpot Service Hub aims to bring customer service data and channels together in one place, and helps scale support through automation and self-service. According to the vendor, Service Hub provides more time for proactive service that delights, retains, and grows your customer base. | $50 per month | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
HubSpot Service Hub | ServiceNow Customer Service Management | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
HubSpot Service Hub | ServiceNow Customer Service Management | |
---|---|---|
Top Pros |
| |
Top Cons |
|
|
HubSpot Service Hub | ServiceNow Customer Service Management | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
HubSpot Service Hub | ServiceNow Customer Service Management | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
HubSpot Service Hub | ServiceNow Customer Service Management | |
---|---|---|
Likelihood to Recommend | 8.6 (12 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
HubSpot Service Hub | ServiceNow Customer Service Management | |
---|---|---|
Likelihood to Recommend | HubSpot | ServiceNow |
Pros | HubSpot | ServiceNow |
Cons | HubSpot | ServiceNow |
Usability | HubSpot No answers on this topic | ServiceNow |
Support Rating | HubSpot No answers on this topic | ServiceNow |
Alternatives Considered | HubSpot | ServiceNow |
Return on Investment | HubSpot | ServiceNow |
ScreenShots | HubSpot Service Hub Screenshots |