HubSpot Service Hub vs. SupportBee

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HubSpot Service Hub
Score 8.6 out of 10
N/A
HubSpot Service Hub aims to bring customer service data and channels together in one place, and helps scale support through automation and self-service. According to the vendor, Service Hub provides more time for proactive service that delights, retains, and grows your customer base.
$50
per month
SupportBee
Score 9.0 out of 10
N/A
SupportBee is a lean help desk option, essentially an email ticketing system, for small businesses. It deviates from the typical per agent per month pricing model in favor of pay-as-you-go ticket volume pricing.N/A
Pricing
HubSpot Service HubSupportBee
Editions & Modules
Starter
$50 ($45)
monthly (annually)
Professional
$400 ($360)
monthly (annually)
Enterprise
Starting at $1,200
per month
No answers on this topic
Offerings
Pricing Offerings
HubSpot Service HubSupportBee
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
HubSpot Service HubSupportBee
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
HubSpot Service Hub
8.5
11 Ratings
SupportBee
8.6
4 Ratings
Organize and prioritize service tickets8.911 Ratings8.54 Ratings
Expert directory7.94 Ratings8.03 Ratings
Subscription-based notifications8.26 Ratings8.54 Ratings
ITSM collaboration and documentation7.65 Ratings8.54 Ratings
Ticket creation and submission9.011 Ratings9.04 Ratings
Ticket response9.411 Ratings9.04 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
HubSpot Service Hub
9.0
10 Ratings
SupportBee
8.8
4 Ratings
External knowledge base9.010 Ratings9.04 Ratings
Internal knowledge base9.010 Ratings8.52 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
HubSpot Service Hub
8.1
6 Ratings
SupportBee
8.4
3 Ratings
Customer portal9.14 Ratings9.03 Ratings
IVR7.03 Ratings8.02 Ratings
Social integration7.24 Ratings7.02 Ratings
Email support7.86 Ratings9.03 Ratings
Help Desk CRM integration9.36 Ratings9.03 Ratings
User Ratings
HubSpot Service HubSupportBee
Likelihood to Recommend
8.7
(12 ratings)
9.0
(4 ratings)
Support Rating
-
(0 ratings)
7.0
(2 ratings)
User Testimonials
HubSpot Service HubSupportBee
Likelihood to Recommend
HubSpot
It all depends on what business you're operating. You should also consider your needs, goals, and pain points when looking at [HubSpot] Service Hub. If you’re in need of a tool that will help you manage everything from start to finish, then yes HubSpot might be something to consider. It’s truly an all-in-one platform for everything and anything marketing, sales, and customer support, all in one place.
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SupportBee
SupportBee is particularly well suited as a support ticket system if you use the systems supported by its 3rd party integrations. If you are looking for a lightweight, easy-to-use, support ticket system without a lot of extras, then SupportBee is the right choice.
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Pros
HubSpot
  • It makes it easier for us to keep track of customer awareness and review in one spot.
  • The great thing about how easy it is to use all of its fantastic tools.
  • The ability to check customer retention.
  • It's easy to track and measure the success of our organization's sales team.
  • This is a fantastic all-in-one customer success suite that includes ticketing.
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SupportBee
  • Shared inbox system
  • The knowledge base resource
  • Customer portal software
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Cons
HubSpot
  • Need to be able to customize and prioritize tiles when in deal view
  • Should have web forms and telescripts built into the program (templates)
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SupportBee
  • UX isn't the cleanest.
  • Finding where to actually start typing responses can be confusing for new users.
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Support Rating
HubSpot
No answers on this topic
SupportBee
I haven't had to deal with support issues much, other than someone within our own company helping.
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Alternatives Considered
HubSpot
Hubspot Live chat is not the most feature backed but its core service is solid and gets the job. Other live chat software like Live Chat or Zendesk has more features but most of those features are not needed for the everyday biz user
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SupportBee
SupportBee is the "maximal point" of the combination of feature set, price point, ease of use, third party integrations, and client-facing functionality. Every other system we've tried is too expensive, impossible to use, too many features, too high a learning curve for our employees, or too difficult for our clients to interact with.
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Return on Investment
HubSpot
  • Lead management has become more streamlined
  • Sales targets are visible; any changes made can be easily tracked and accounted for
  • Overall lead lifecycle management has improved and the way data moves to other apps makes life easier for the other business functions to keep track on the new and old deals
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SupportBee
  • 100% Service Level Achievement
  • Could Build Good Client & Customer Relationship
  • Knowledge base Could Save Our Time
  • Features are best and justified with the pricing
  • Needs improvement in social integration or channels
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