What users are saying about
14 Ratings
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Score 8.9 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

HubSpot Service Hub

It all depends on what business you're operating. You should also consider your needs, goals, and pain points when looking at [HubSpot] Service Hub. If you’re in need of a tool that will help you manage everything from start to finish, then yes HubSpot might be something to consider. It’s truly an all-in-one platform for everything and anything marketing, sales, and customer support, all in one place.
Max Safier | TrustRadius Reviewer

SupportBee

SupportBee is particularly well suited as a support ticket system if you use the systems supported by its 3rd party integrations. If you are looking for a lightweight, easy-to-use, support ticket system without a lot of extras, then SupportBee is the right choice.
Matt Heerema | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

HubSpot Service Hub
8.5
SupportBee
9.2
Organize and prioritize service tickets
HubSpot Service Hub
8.6
SupportBee
10.0
Expert directory
HubSpot Service Hub
7.8
SupportBee
10.0
Subscription-based notifications
HubSpot Service Hub
8.2
SupportBee
7.0
ITSM collaboration and documentation
HubSpot Service Hub
7.5
SupportBee
8.0
Ticket creation and submission
HubSpot Service Hub
9.6
SupportBee
10.0
Ticket response
HubSpot Service Hub
9.4
SupportBee
10.0

Self Help Community

HubSpot Service Hub
8.4
SupportBee
6.0
External knowledge base
HubSpot Service Hub
8.4
SupportBee
6.0
Internal knowledge base
HubSpot Service Hub
8.4
SupportBee

Multi-Channel Help

HubSpot Service Hub
8.0
SupportBee
8.0
Customer portal
HubSpot Service Hub
8.9
SupportBee
4.0
IVR
HubSpot Service Hub
7.0
SupportBee
Social integration
HubSpot Service Hub
7.1
SupportBee
Email support
HubSpot Service Hub
7.8
SupportBee
10.0
Help Desk CRM integration
HubSpot Service Hub
9.4
SupportBee
10.0

Pros

HubSpot Service Hub

  • It makes it easier for us to keep track of customer awareness and review in one spot.
  • The great thing about how easy it is to use all of its fantastic tools.
  • The ability to check customer retention.
  • It's easy to track and measure the success of our organization's sales team.
  • This is a fantastic all-in-one customer success suite that includes ticketing.
Anonymous | TrustRadius Reviewer

SupportBee

  • Filters requests by client.
  • Keep track of how much "traffic" that client is causing.
Anonymous | TrustRadius Reviewer

Cons

HubSpot Service Hub

  • Need to be able to customize and prioritize tiles when in deal view
  • Should have web forms and telescripts built into the program (templates)
Ed Romaine | TrustRadius Reviewer

SupportBee

  • MESSAGE THREADING - the interface for long message threads makes things difficult to scan and review.
  • PRICE TIERS - a few of the pieces of functionality we need (client portal) are at a price tier that makes it infeasible for us.
Matt Heerema | TrustRadius Reviewer

Support Rating

HubSpot Service Hub

No score
No answers yet
No answers on this topic

SupportBee

SupportBee 7.0
Based on 1 answer
I haven't had to deal with support issues much, other than someone within our own company helping.
Anonymous | TrustRadius Reviewer

Alternatives Considered

HubSpot Service Hub

For the feature set we were looking for, particularly with an integrated customer 360 view and solid sales pipeline system to help our sales track new leads, HubSpot came out a lot cheaper than the alternatives and allowed the sales pipeline and support team to operate together within one cohesive system.
Anonymous | TrustRadius Reviewer

SupportBee

SupportBee is the "maximal point" of the combination of feature set, price point, ease of use, third party integrations, and client-facing functionality. Every other system we've tried is too expensive, impossible to use, too many features, too high a learning curve for our employees, or too difficult for our clients to interact with.
Matt Heerema | TrustRadius Reviewer

Return on Investment

HubSpot Service Hub

  • It has made our client interactions more streamlined with all info in one place.
  • Workflows, snippets, and email templates have helped automate processes we used to do one by one by hand.
Barbara Wiesner | TrustRadius Reviewer

SupportBee

  • Helps ensure client requests don't go unhandled - invaluable.
  • Helps ensure priority clients get priority handled.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot Service Hub

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot Service Hub Editions & Modules

Edition
Starter$50 ($45)1
Professional$400 ($360)1
EnterpriseStarting at $1,2002
  1. monthly (annually)
  2. per month
Additional Pricing Details

SupportBee

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SupportBee Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

HubSpot Service Hub
8.6
SupportBee
8.0

Support Rating

HubSpot Service Hub
SupportBee
7.0

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