Likelihood to Recommend
It all depends on what business you're operating. You should also consider your needs, goals, and pain points when looking at [HubSpot] Service Hub. If you’re in need of a tool that will help you manage everything from start to finish, then yes HubSpot might be something to consider. It’s truly an all-in-one platform for everything and anything marketing, sales, and customer support, all in one place.
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SupportBee is particularly well suited as a support ticket system if you use the systems supported by its 3rd party integrations. If you are looking for a lightweight, easy-to-use, support ticket system without a lot of extras, then SupportBee is the right choice.
Read full review Pros It makes it easier for us to keep track of customer awareness and review in one spot. The great thing about how easy it is to use all of its fantastic tools. The ability to check customer retention. It's easy to track and measure the success of our organization's sales team. This is a fantastic all-in-one customer success suite that includes ticketing. Read full review Shared inbox system The knowledge base resource Customer portal software Read full review Cons Need to be able to customize and prioritize tiles when in deal view Should have web forms and telescripts built into the program (templates) Read full review UX isn't the cleanest. Finding where to actually start typing responses can be confusing for new users. Read full review Support Rating
I haven't had to deal with support issues much, other than someone within our own company helping.
Read full review Alternatives Considered
Hubspot Live chat is not the most feature backed but its core service is solid and gets the job. Other live chat software like Live Chat or Zendesk has more features but most of those features are not needed for the everyday biz user
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SupportBee is the "maximal point" of the combination of feature set, price point, ease of use, third party integrations, and client-facing functionality. Every other system we've tried is too expensive, impossible to use, too many features, too high a learning curve for our employees, or too difficult for our clients to interact with.
Read full review Return on Investment Lead management has become more streamlined Sales targets are visible; any changes made can be easily tracked and accounted for Overall lead lifecycle management has improved and the way data moves to other apps makes life easier for the other business functions to keep track on the new and old deals Read full review 100% Service Level Achievement Could Build Good Client & Customer Relationship Knowledge base Could Save Our Time Features are best and justified with the pricing Needs improvement in social integration or channels Read full review