HubSpot Service Hub vs SupportBee

Likelihood to Recommend

It all depends on what business you're operating. You should also consider your needs, goals, and pain points when looking at [HubSpot] Service Hub. If you’re in need of a tool that will help you manage everything from start to finish, then yes HubSpot might be something to consider. It’s truly an all-in-one platform for everything and anything marketing, sales, and customer support, all in one place.

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Max Safier

Contact Center Solutions Engineer

VesuvITas Contact Center Solutions GroupInformation Technology & Services, 11-50 employees

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SupportBee is particularly well suited as a support ticket system if you use the systems supported by its 3rd party integrations. If you are looking for a lightweight, easy-to-use, support ticket system without a lot of extras, then SupportBee is the right choice.

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Matt Heerema

Director

Mere AgencyInternet, 1-10 employees

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Feature Rating Comparison

HubSpot Service Hub

SupportBee

Organize and prioritize service tickets

Expert directory

Subscription-based notifications

ITSM collaboration and documentation

Ticket creation and submission

Ticket response

HubSpot Service Hub

SupportBee

External knowledge base

Internal knowledge base

HubSpot Service Hub

SupportBee

Customer portal

IVR

Social integration

Email support

Help Desk CRM integration

Pros

It makes it easier for us to keep track of customer awareness and review in one spot.
The great thing about how easy it is to use all of its fantastic tools.
The ability to check customer retention.
It's easy to track and measure the success of our organization's sales team.
This is a fantastic all-in-one customer success suite that includes ticketing.

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Verified User

Representative in Sales

Food & Beverages Company, 1001-5000 employees

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Filters requests by client.
Keep track of how much "traffic" that client is causing.

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Verified User

Analyst in Marketing

Marketing & Advertising Company, 51-200 employees

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Cons

Need to be able to customize and prioritize tiles when in deal view
Should have web forms and telescripts built into the program (templates)

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Ed Romaine

VP Marketing & Business Development

Conveyco TechnologiesLogistics & Supply Chain, 51-200 employees

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MESSAGE THREADING - the interface for long message threads makes things difficult to scan and review.
PRICE TIERS - a few of the pieces of functionality we need (client portal) are at a price tier that makes it infeasible for us.

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Matt Heerema

Director

Mere AgencyInternet, 1-10 employees

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Support Rating

No score

No answers yet

No answers on this topic

SupportBee 7.0

Based on 1 answer

I haven't had to deal with support issues much, other than someone within our own company helping.

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Verified User

Analyst in Marketing

Marketing & Advertising Company, 51-200 employees

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Alternatives Considered

For the feature set we were looking for, particularly with an integrated customer 360 view and solid sales pipeline system to help our sales track new leads, HubSpot came out a lot cheaper than the alternatives and allowed the sales pipeline and support team to operate together within one cohesive system.

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Verified User

Technician in Information Technology

Information Technology & Services Company, 11-50 employees

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SupportBee is the "maximal point" of the combination of feature set, price point, ease of use, third party integrations, and client-facing functionality. Every other system we've tried is too expensive, impossible to use, too many features, too high a learning curve for our employees, or too difficult for our clients to interact with.

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Matt Heerema

Director

Mere AgencyInternet, 1-10 employees

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Return on Investment

It has made our client interactions more streamlined with all info in one place.
Workflows, snippets, and email templates have helped automate processes we used to do one by one by hand.

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Barbara Wiesner

Client Success Team Manager

SmartEtailing.comComputer Software, 11-50 employees

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Helps ensure client requests don't go unhandled - invaluable.
Helps ensure priority clients get priority handled.

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Verified User

Analyst in Marketing

Marketing & Advertising Company, 51-200 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

HubSpot Service Hub Editions & Modules

Edition

Starter	$50 ($45)¹
Professional	$400 ($360)¹
Enterprise	Starting at $1,200²

monthly (annually)
per month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

SupportBee Editions & Modules

—

Additional Pricing Details

—

Rating Summary

HubSpot Service Hub

SupportBee

HubSpot Service Hub

SupportBee