What users are saying about
35 Ratings
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Score 8.5 out of 100
8 Ratings
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Score 9.5 out of 100

Feature Set Ratings

  • HubSpot Service Hub ranks higher in 3 feature sets: Incident and problem management, Self Help Community, Multi-Channel Help

Incident and problem management

8.5

HubSpot Service Hub

85%
6.8

Vision Helpdesk

68%
HubSpot Service Hub ranks higher in 6/6 features

Organize and prioritize service tickets

8.9
89%
11 Ratings
8.0
80%
3 Ratings

Expert directory

7.9
79%
4 Ratings
N/A
0 Ratings

Subscription-based notifications

8.2
82%
6 Ratings
8.0
80%
3 Ratings

ITSM collaboration and documentation

7.6
76%
5 Ratings
N/A
0 Ratings

Ticket creation and submission

9.2
92%
11 Ratings
6.0
60%
3 Ratings

Ticket response

9.4
94%
11 Ratings
5.0
50%
3 Ratings

Self Help Community

8.9

HubSpot Service Hub

89%
5.0

Vision Helpdesk

50%
HubSpot Service Hub ranks higher in 2/2 features

External knowledge base

8.9
89%
10 Ratings
5.0
50%
2 Ratings

Internal knowledge base

8.9
89%
10 Ratings
5.0
50%
2 Ratings

Multi-Channel Help

8.1

HubSpot Service Hub

81%
7.0

Vision Helpdesk

70%
HubSpot Service Hub ranks higher in 5/5 features

Customer portal

9.0
90%
4 Ratings
8.0
80%
3 Ratings

IVR

7.0
70%
3 Ratings
N/A
0 Ratings

Social integration

7.2
72%
4 Ratings
7.0
70%
3 Ratings

Email support

7.8
78%
6 Ratings
6.0
60%
3 Ratings

Help Desk CRM integration

9.3
93%
6 Ratings
7.0
70%
1 Rating

Attribute Ratings

  • HubSpot Service Hub is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.7

HubSpot Service Hub

87%
12 Ratings
5.0

Vision Helpdesk

50%
4 Ratings

Likelihood to Renew

HubSpot Service Hub

N/A
0 Ratings
9.1

Vision Helpdesk

91%
1 Rating

Usability

HubSpot Service Hub

N/A
0 Ratings
8.2

Vision Helpdesk

82%
1 Rating

Support Rating

HubSpot Service Hub

N/A
0 Ratings
6.0

Vision Helpdesk

60%
4 Ratings

Implementation Rating

HubSpot Service Hub

N/A
0 Ratings
9.1

Vision Helpdesk

91%
2 Ratings

Likelihood to Recommend

HubSpot

It all depends on what business you're operating. You should also consider your needs, goals, and pain points when looking at [HubSpot] Service Hub. If you’re in need of a tool that will help you manage everything from start to finish, then yes HubSpot might be something to consider. It’s truly an all-in-one platform for everything and anything marketing, sales, and customer support, all in one place.
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Vision Helpdesk

I think that there is probably nothing that Vision Helpdesk can't do given enough work to customize it. The problem is that you almost have to have someone dedicated to knowing everything there is to know about the system and then have them be the administrator of all the customizations and feature additions you want. It's great that it can do so much, but it's not great that it's so complicated and has very little out-of-the-box configurations.
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Pros

HubSpot

  • It makes it easier for us to keep track of customer awareness and review in one spot.
  • The great thing about how easy it is to use all of its fantastic tools.
  • The ability to check customer retention.
  • It's easy to track and measure the success of our organization's sales team.
  • This is a fantastic all-in-one customer success suite that includes ticketing.
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Vision Helpdesk

  • The best thing for us - the timer. It's really cool. We can start the timer and end it when support finishes. It's very important for working with other companies we give support for.
  • Good-looking, with good visualisation and usability dashboard.
  • Ticket transfer between support users, comments, ticket printing.
  • The best price and functionality, comparing to other help desks.
  • Support. Best support I have seen on internet. Helped with setup, and helped with few minor questions.
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Cons

HubSpot

  • Need to be able to customize and prioritize tiles when in deal view
  • Should have web forms and telescripts built into the program (templates)
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Vision Helpdesk

  • Chat feature.
  • Remote desktop.
  • Get more integration with other software and Mobile apps.
Read full review

Pricing Details

HubSpot Service Hub

Starting Price

$50 per month

Editions & Modules

HubSpot Service Hub editions and modules pricing
EditionModules
Starter$50 ($45)1
Professional$400 ($360)2
EnterpriseStarting at $1,2003

Footnotes

  1. monthly (annually)
  2. monthly (annually)
  3. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Vision Helpdesk

Starting Price

$8 per month

Editions & Modules

Vision Helpdesk editions and modules pricing
EditionModules
Starter Help Desk$81
Pro Help Desk$162
Satellite Help Desk$203
Starter Help Desk$124
Satellite Help Desk$245
Pro Service Desk$326
Ent Service Desk$327
Pro Service Desk$248
Ent Service Desk$489
Pro Help Desk$2010

Footnotes

  1. per month per seat
  2. per month per seat
  3. per month per seat
  4. per month per seat
  5. per month per seat
  6. per month per seat
  7. per month per seat
  8. per month per seat
  9. per month per seat
  10. per month per seat

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

HubSpot

No answers on this topic

Vision Helpdesk

For us it's really best solution.
Read full review

Usability

HubSpot

No answers on this topic

Vision Helpdesk

Really simple, good-looking interface, many features and customizations
Read full review

Support Rating

HubSpot

No answers on this topic

Vision Helpdesk

Support from Vision Helpdesk was rather lackluster. We uncovered a bug pretty early on in our use of the system and it took them about a month to fix it. Our internal admin of the system had to keep pestering them to get it fixed. It wasn't critical to our business but was something we needed fixed and it just seemed like they didn't care that much about fixing it.
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Alternatives Considered

HubSpot

Hubspot Live chat is not the most feature backed but its core service is solid and gets the job. Other live chat software like Live Chat or Zendesk has more features but most of those features are not needed for the everyday biz user
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Vision Helpdesk

Vision Helpdesk was more open for an NGO while the other companies were more attended on the "big-money", which we don't have as an NGO. Second point is that Vision Helpdesk is very easy and simple to use. Not too much installation, programming etc.
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Return on Investment

HubSpot

  • Lead management has become more streamlined
  • Sales targets are visible; any changes made can be easily tracked and accounted for
  • Overall lead lifecycle management has improved and the way data moves to other apps makes life easier for the other business functions to keep track on the new and old deals
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Vision Helpdesk

  • Most cost-effective help desk software I have researched from Kayako to SAAS [products] like Zendesk.
  • We got more features and easy customization done with Vision Helpdesk which where not possible for Zendesk and Kayako was too costly.
  • Ticket tracking has been easier and faster with Vision Helpdesk; for our web hosting business we prefer a download version which is not possible with SAAS help desk providers ( Zendesk or Freshdesk).
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Screenshots

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