What users are saying about
14 Ratings
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Score 8.9 out of 100
6 Ratings
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Score 5.1 out of 100

Likelihood to Recommend

HubSpot Service Hub

It all depends on what business you're operating. You should also consider your needs, goals, and pain points when looking at [HubSpot] Service Hub. If you’re in need of a tool that will help you manage everything from start to finish, then yes HubSpot might be something to consider. It’s truly an all-in-one platform for everything and anything marketing, sales, and customer support, all in one place.
Max Safier | TrustRadius Reviewer

Vision Helpdesk

I think that there is probably nothing that Vision Helpdesk can't do given enough work to customize it. The problem is that you almost have to have someone dedicated to knowing everything there is to know about the system and then have them be the administrator of all the customizations and feature additions you want. It's great that it can do so much, but it's not great that it's so complicated and has very little out-of-the-box configurations.
Lane Edwards | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

HubSpot Service Hub
8.5
Vision Helpdesk
6.8
Organize and prioritize service tickets
HubSpot Service Hub
8.6
Vision Helpdesk
8.0
Expert directory
HubSpot Service Hub
7.8
Vision Helpdesk
Subscription-based notifications
HubSpot Service Hub
8.2
Vision Helpdesk
8.0
ITSM collaboration and documentation
HubSpot Service Hub
7.5
Vision Helpdesk
Ticket creation and submission
HubSpot Service Hub
9.6
Vision Helpdesk
6.0
Ticket response
HubSpot Service Hub
9.4
Vision Helpdesk
5.0

Self Help Community

HubSpot Service Hub
8.4
Vision Helpdesk
5.0
External knowledge base
HubSpot Service Hub
8.4
Vision Helpdesk
5.0
Internal knowledge base
HubSpot Service Hub
8.4
Vision Helpdesk
5.0

Multi-Channel Help

HubSpot Service Hub
8.0
Vision Helpdesk
7.0
Customer portal
HubSpot Service Hub
8.9
Vision Helpdesk
8.0
IVR
HubSpot Service Hub
7.0
Vision Helpdesk
Social integration
HubSpot Service Hub
7.1
Vision Helpdesk
7.0
Email support
HubSpot Service Hub
7.8
Vision Helpdesk
6.0
Help Desk CRM integration
HubSpot Service Hub
9.4
Vision Helpdesk
7.0

Pros

HubSpot Service Hub

  • It makes it easier for us to keep track of customer awareness and review in one spot.
  • The great thing about how easy it is to use all of its fantastic tools.
  • The ability to check customer retention.
  • It's easy to track and measure the success of our organization's sales team.
  • This is a fantastic all-in-one customer success suite that includes ticketing.
Anonymous | TrustRadius Reviewer

Vision Helpdesk

  • The best thing for us - the timer. It's really cool. We can start the timer and end it when support finishes. It's very important for working with other companies we give support for.
  • Good-looking, with good visualisation and usability dashboard.
  • Ticket transfer between support users, comments, ticket printing.
  • The best price and functionality, comparing to other help desks.
  • Support. Best support I have seen on internet. Helped with setup, and helped with few minor questions.
Anonymous | TrustRadius Reviewer

Cons

HubSpot Service Hub

  • Need to be able to customize and prioritize tiles when in deal view
  • Should have web forms and telescripts built into the program (templates)
Ed Romaine | TrustRadius Reviewer

Vision Helpdesk

  • Chat feature.
  • Remote desktop.
  • Get more integration with other software and Mobile apps.
Max F | TrustRadius Reviewer

Likelihood to Renew

HubSpot Service Hub

No score
No answers yet
No answers on this topic

Vision Helpdesk

Vision Helpdesk 9.1
Based on 1 answer
For us it's really best solution.
Anonymous | TrustRadius Reviewer

Usability

HubSpot Service Hub

No score
No answers yet
No answers on this topic

Vision Helpdesk

Vision Helpdesk 8.2
Based on 1 answer
Really simple, good-looking interface, many features and customizations
Anonymous | TrustRadius Reviewer

Support Rating

HubSpot Service Hub

No score
No answers yet
No answers on this topic

Vision Helpdesk

Vision Helpdesk 6.0
Based on 2 answers
Support from Vision Helpdesk was rather lackluster. We uncovered a bug pretty early on in our use of the system and it took them about a month to fix it. Our internal admin of the system had to keep pestering them to get it fixed. It wasn't critical to our business but was something we needed fixed and it just seemed like they didn't care that much about fixing it.
Lane Edwards | TrustRadius Reviewer

Alternatives Considered

HubSpot Service Hub

For the feature set we were looking for, particularly with an integrated customer 360 view and solid sales pipeline system to help our sales track new leads, HubSpot came out a lot cheaper than the alternatives and allowed the sales pipeline and support team to operate together within one cohesive system.
Anonymous | TrustRadius Reviewer

Vision Helpdesk

Vision Helpdesk was more open for an NGO while the other companies were more attended on the "big-money", which we don't have as an NGO. Second point is that Vision Helpdesk is very easy and simple to use. Not too much installation, programming etc.
Y Ce | TrustRadius Reviewer

Return on Investment

HubSpot Service Hub

  • It has made our client interactions more streamlined with all info in one place.
  • Workflows, snippets, and email templates have helped automate processes we used to do one by one by hand.
Barbara Wiesner | TrustRadius Reviewer

Vision Helpdesk

  • Most cost-effective help desk software I have researched from Kayako to SAAS [products] like Zendesk.
  • We got more features and easy customization done with Vision Helpdesk which where not possible for Zendesk and Kayako was too costly.
  • Ticket tracking has been easier and faster with Vision Helpdesk; for our web hosting business we prefer a download version which is not possible with SAAS help desk providers ( Zendesk or Freshdesk).
Max F | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot Service Hub

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot Service Hub Editions & Modules

Edition
Starter$50 ($45)1
Professional$400 ($360)1
EnterpriseStarting at $1,2002
  1. monthly (annually)
  2. per month
Additional Pricing Details

Vision Helpdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Vision Helpdesk Editions & Modules

On-premise Edition
Help Desk Software$71
Satellite Help Desk$141
IT Service Desk$211
  1. Per Seat per Month
SaaS Edition
Help Desk Software$71
Satellite Help Desk$141
IT Service Desk$211
  1. Per User per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

HubSpot Service Hub
8.6
Vision Helpdesk
5.0

Likelihood to Renew

HubSpot Service Hub
Vision Helpdesk
9.1

Usability

HubSpot Service Hub
Vision Helpdesk
8.2

Support Rating

HubSpot Service Hub
Vision Helpdesk
6.0

Implementation Rating

HubSpot Service Hub
Vision Helpdesk
9.1

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