What users are saying about
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Top Rated
1455 Ratings
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Top Rated
304 Ratings

HubSpot

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Score 8.3 out of 101

SharpSpring

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Top Rated
304 Ratings
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Score 7.7 out of 101

Likelihood to Recommend

HubSpot

HubSpot is perfect for small to medium-sized businesses. It can be applicable for some larger businesses, but maybe not used in the same way. It does marketing really well which is the part some other systems are missing, so larger companies I've seen tend to use Salesforce and HubSpot together. HubSpot's CRM isn't as robust as other platforms, but it is also free. For small and medium businesses it is perfect because it provides many free tools and then you pay for what you need. The different levels are very helpful and fairly budget-friendly compared to many other systems. Our company is smaller and we use HubSpot across the board. We are in the process of implementing the Service hub. As we continue to grow, our needs may change. But, in the foreseeable future, I imagine we'll continue to use HubSpot for our sales and marketing needs. We are a software company so we use a different ticketing system, but the rest of the Support Hub is what we need to complete the circle of services. For any smaller company, I believe this would be a perfect fit. Especially if you are just getting started with a system.
Heather Robinette, MBA profile photo

SharpSpring

I think that SharpSpring is tremendously helpful for any business that wants to better manage their sales funnel and keep customers and potential customers engaged with their business. It comes at a much lower price than many customer relationship management platforms, but still offers all of, if not more, of the features that you'd want. The marketing side of the platform is able to handle all of your digital marketing needs, and the sales side of the platform makes it easy for a team of 1 to 100 salespeople to bring on new clients.
Dalton Sapp profile photo

Feature Rating Comparison

Email & Online Marketing

HubSpot
8.5
SharpSpring
7.5
WYSIWYG email editor
HubSpot
8.0
SharpSpring
6.6
Dynamic content
HubSpot
8.2
SharpSpring
7.5
Ability to test dynamic content
HubSpot
8.1
SharpSpring
7.6
Landing pages
HubSpot
8.8
SharpSpring
7.1
A/B testing
HubSpot
8.5
SharpSpring
7.2
Mobile optimization
HubSpot
8.7
SharpSpring
7.1
Email deliverability
HubSpot
9.0
SharpSpring
7.2
List management
HubSpot
8.6
SharpSpring
8.4
Triggered drip sequences
HubSpot
9.1
SharpSpring
8.5

Lead Management

HubSpot
8.4
SharpSpring
8.2
Lead nurturing
HubSpot
8.9
SharpSpring
8.0
Lead scoring and grading
HubSpot
8.7
SharpSpring
8.2
Data quality management
HubSpot
7.7
SharpSpring
8.0
Automated sales alerts and tasks
HubSpot
8.3
SharpSpring
8.5

Campaign Management

HubSpot
8.2
SharpSpring
6.9
Calendaring
HubSpot
8.2
SharpSpring
6.6
Event/webinar marketing
HubSpot
8.2
SharpSpring
7.1

Social Media Marketing

HubSpot
8.2
SharpSpring
6.6
Social sharing and campaigns
HubSpot
8.3
SharpSpring
6.5
Social profile integration
HubSpot
8.1
SharpSpring
6.7

Reporting & Analytics

HubSpot
8.3
SharpSpring
7.8
Dashboards
HubSpot
8.1
SharpSpring
7.9
Standard reports
HubSpot
8.4
SharpSpring
7.9
Custom reports
HubSpot
8.5
SharpSpring
7.6

Platform & Infrastructure

HubSpot
8.1
SharpSpring
7.8
API
HubSpot
8.2
SharpSpring
8.3
Role-based workflow & approvals
HubSpot
8.7
SharpSpring
7.9
Customizability
HubSpot
8.5
SharpSpring
7.3
Integration with Salesforce.com
HubSpot
8.2
SharpSpring
7.7
Integration with Microsoft Dynamics CRM
HubSpot
7.6
SharpSpring
8.2
Integration with SugarCRM
HubSpot
7.5
SharpSpring
7.7

Pros

HubSpot

  • Simple, intuitive interface.
  • Great support and learning resources.
  • Marketing best practices are built into the product.
  • HubSpot makes it easy to learn marketing automation.
  • HubSpot's methodology helps marketers keep it human.
  • Workflows look like they were designed by a kindergartener-- I love how simple they are to understand and build.
Sean Dunshee profile photo

SharpSpring

  • I really like their content calendar for social media, email campaigns and blog posts. It makes looking at what you have posting the entire month at a glance. When using it for clients, it makes it easy for them to see what you are doing for their company as well.
  • I like their meetings function that was just recently released.
  • I like that the features above are built into the same price. You don't have to purchase separate versions, or "hubs" if you will in order to get the functionality you want.
Bo Ray profile photo

Cons

HubSpot

  • As we don't use HubSpot's CRM, some of the data mapping to Salesforce is still lacking. However, HubSpot's dedicated support team is extremely helpful with providing solutions and we have a direct line to the product team, which is working our suggestions into its roadmap.
  • Initially, HubSpot did not support multi-currency. As an enterprise-level customer, this was essential to our deal tracking, as we conduct business throughout the world. At this year's Inbound, multi-currency capabilities were announced, and we're very excited.
  • HubSpot currently does not sync multiple deal flows. This makes reporting out of HubSpot for our sales executives difficult and means that we do not have a single source of reporting and have to rely on both SFDC and HubSpot.
Romy Ribitzky profile photo

SharpSpring

  • I would love to see more reports, metrics, etc. They have some good reporting but could be expanded upon.
  • I would like to see more training materials. People inherently fear or hate change and when a business decides to implement a new CRM it can be hard to get people to adopt. Anything that can make this easier is welcome! SharpSpring does have a pretty extensive database for help and support, and some videos that can be accessed directly from the platform. But more would be nice!
David York profile photo

Likelihood to Renew

HubSpot

HubSpot 9.9
Based on 371 answers
Our business relies on the HubSpot platform to manage our marketing, sales and CRM processes. HubSpot marketing automation helps us define our activities and streamlines them in a cohesive and efficient way. Without HubSpot, we will have to revert to the 'old way' of doing everything with a variety of disparate systems.
Arun C Devan profile photo

SharpSpring

SharpSpring 9.1
Based on 17 answers
It delivers everything it promised and more. SharpSpring is marketing automation transformed. Easy to use, affordable and well supported. Many of our clients will become dependent on the information SharpSpring provides for their marketing initiatives and we are confident they will be there for the long run. When some of the over-funded 'big names' flame out, SharpSpring will be the clear choice for small business users.
Derek A. Lackey profile photo

Usability

HubSpot

HubSpot 9.5
Based on 96 answers
Hubspot shows you what do and makes it easy to find the help articles you need. Over all it shows the system status well. The only issue is when there are syncing issues so you'll have to save often and make sure to refresh so you know your changes synced with the server.
Karen Rust profile photo

SharpSpring

SharpSpring 7.7
Based on 7 answers
The surprising thing is SharpSpring is surprisingly fast to learn and easy to use so small business owners and marketing managers can login and see SharpSpring in actions for themselves. The numerous built-in help videos allow client users to become do-it-yourself marketers, which is very important to small businesses. This also means lots of users can figure things out on their own rather than have to schedule training or log support requests.
Omar Barraza profile photo

Reliability and Availability

HubSpot

HubSpot 9.1
Based on 25 answers
We made a decision as an agency to only work with Hubspot. The software is easy to work with, and the support is very good
Jan Beery profile photo

SharpSpring

No score
No answers yet
No answers on this topic

Performance

HubSpot

HubSpot 8.9
Based on 17 answers
With all the new features in HubSpot, the system can get a tad slow sometimes... That said, most of the time it is lightning fast and I have no problems. Because most of the integrations are API, they silently work in the background. I have not had trouble with lag due to HubSpot integration
Carah Counts profile photo

SharpSpring

No score
No answers yet
No answers on this topic

Support

HubSpot

HubSpot 9.9
Based on 79 answers
I had a pretty serious programming issue in my onboarding period. I called and got to someone within 10 minutes. Their hold music was not elevator music, it was Andy Grammer's latest hits which made it seem like less time. They took note of the issue, tried what they knew, and then said they would work on the issue and be in touch soon. The issue was resolved within a day! And they were so pleasant to work with
Hillary Johns profile photo

SharpSpring

SharpSpring 8.7
Based on 6 answers
I give SharpSpring support a 10 because each time I've reached out to them I have received a response within 24 hours, if not less. I've had all of my questions answered and never had to follow up with them for a response. And their responses have always been very helpful, direct and clear. This is a friendly, responsive team who values their customers!
Susan Aldea profile photo

In-Person Training

HubSpot

HubSpot 9.1
Based on 8 answers
I did the 2-day classroom at HubSpot's corporate office in Cambridge. First off, it was amazing to see their corporate office in general. They have such a cool office environment. But it was also great to have the ability to learn in a workshop format with other HubSpot users and meet my Account Manager/ Inbound Marketing Consultant in person.
Carah Counts profile photo

SharpSpring

No score
No answers yet
No answers on this topic

Online Training

HubSpot

HubSpot 8.9
Based on 25 answers
I went through Inbound Marketing University in 2006. Great training and helped my transition from traditional (outbound) marketing to inbound marketing that I've been able to apply to a number of businesses from wastewater and water reuse, to professional services and SaaS. Share information of value to build awareness and trust. Answer customers' questions in a transparent way to generate more qualified leads. Understand the difference between a marketing qualified lead and a sales qualified lead and put together a lead nurturing program. Your sales and marketing efforts will see significant ROI.
Tom Smith profile photo

SharpSpring

SharpSpring 8.2
Based on 1 answer
No answer on this topic is available.

Implementation

HubSpot

HubSpot 9.0
Based on 47 answers
My biggest piece of advice for those who are implementing Hubspot is that you need to devote the time up front and learn how to use the product. Once you learn how to use Hubspot, it will be much more effective as well as much easier to use in the long run
Andrew Driscoll profile photo

SharpSpring

SharpSpring 8.2
Based on 1 answer
Our custom application (CASL compliance) was not the typical on-boarding process for SharpSpring and they managed it very well. If we had to do it over, we would have let SharpSpring train us in their standard manner, trusting that the CASL compliance issues would sort themselves out in the process. Due to our own decisions we made our learning curve a little more difficult.
Derek A. Lackey profile photo

Alternatives Considered

HubSpot

HubSpot is a great tool that integrates with 3rd party apps like drift Salesforce. You can use these products together or just use HubSpot. HubSpot offers a great user experience (and by great I mean it's quite easy to learn). HubSpot acts as the central system for a number of other tools and it's API is very good for integrations with other tools, which is why it's so powerful.
Fes Askari profile photo

SharpSpring

Before using SharpSpring, we used Marketo internally. We started researching other companies when we wanted to start reselling it to clients. Marketo and Pardot's business model (at the time, may have changed) did not allow for that. Act-On and HubSpot did, but it was based on the number of contacts our clients had. It would have costed us a fortune to resell those which led us to SharpSpring. They were a startup at the time, but we are able to grow with them
Anna Fischer profile photo

Scalability

HubSpot

HubSpot 7.3
Based on 7 answers
While HubSpot initially, seven years ago, seemed built for SMBs it appears they have scaled their solution for larger enterprises. I do not have experience sending out 10 million-plus emails per month so I don't know how HubSpot would handle that. However, I do know that some other marketing automation platforms have had trouble with such scale. As such, I suggest HubSpot have one of it's enterprise customers share data on the length of time it takes to send out 1 million emails. Are we talking minutes, hours or days? Then decide what's right for you based on your business needs.
Tom Smith profile photo

SharpSpring

No score
No answers yet
No answers on this topic

Return on Investment

HubSpot

  • For our customers and us: High Lead Conversion
  • For our customers and us: More business from digital channels
  • For our customers and us: Shorter salescykles
  • For our customers and us: ROI faster
  • For our customers and us: Heighten Brand loyalty and customer sharing.
Sara Larsen profile photo

SharpSpring

  • SharpSpring and other platforms would have you believe that you'll be making revenue instantly with this platform. Our experience has been slower, albeit by design. We want to be masters of any SAAS we sell, and it took us a good six months before we felt comfortable pitching it to clients. It has taken that long for many clients to bite. Two years later, and we are growing a robust group of clients in SharpSpring.
  • The ability to resell is amazing. While there are set prices for your subscription, and per client costs, you can price your services as you please, ensuring your ability to make the margins you need to to be successful.
Scott Millen profile photo

Pricing Details

HubSpot

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

HubSpot Editions & Modules

Edition
Basic$2001
Pro$8002
Enterprise$2,4003
  1. per month (up to 100 contacts)
  2. per month (up to 1,000 contacts)
  3. per month (up to 10,000 contacts)
Additional Pricing Details

SharpSpring

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

SharpSpring Editions & Modules

Additional Pricing Details

Add comparison