Likelihood to Recommend
If you are sharing private information like contracts for designs and designs that aren't meant to be shared only with one client, the platform is very secure
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You can tell from the CEO and all staff that this is a very competent company that wants you to succeed with integrity. There is a strong
support and services team that works collaboratively with us to make sure we are always getting what we need. They provide 24x7 emergency support, online ticket support, email support, a client community, and the ability to call and talk to the same account manager or community consultant every time (I even have Mariano's skype and he replies on weekends!). They recently launched a client community - so they are now even practicing what they preach. Our questions in the client community are always answered quickly. Read full review Pros Huddle allows users to use the native document file types. For example, Word files are still in a Word, not a "Huddle" file version. Huddle workspaces are invitation-only. If someone should not be in the workspace, they will not be invited and provided access to the documents. Or, they can be removed from the workspace if needed. Communication about documents is located with the documents in a discussion thread under the document preview. Thus, email inbox clutter can be limited. Read full review It's easy to use. The admin panel has a number of drag and drop options to modify the experience Flexibility. There are a large number of standard block features that can be added to areas. In addition, each dynamic block as a number of settings that allow you to tailor the experience you want to create. You can do this without being a programmer. Personalization. There are good tools that allow you to personalize the experience based on whether users are logged in or not, whether they are in particular segments (which we can create) or recommendations based on information the user has provided about themselves. Mobile. Small World Labs has a really great way of doing mobile. They give you a drag and drop interface for designing the mobile environment so there is a lot of flexibility with this. We are currently turning this module on. Read full review Cons More pricing options would have been nicer. Read full review Integration with our Association Management System (AMS) didn't go as smoothly as I had wished. Having said that all of the issues with that integration have been addressed. Because the platform is updated so frequently you need to stay on top of what is available to you and your end users or you may miss out on key functionality releases. Read full review Likelihood to Renew
From the first conversation and beyond, it has been a pleasure working with Small World Labs. Their staff are genuinely interested in understanding our business and our goals, and actively make recommendation on continued improvement and long-term strategy. All of their staff demonstrate a clear understanding of the product and when to expect new features. Furthermore, their CEO, Michael Wilson, is more than competent and has proven to be an industry expert. He understands both the technical side and the community strategy side of the business. In fact, we have already initiated a project to build a second community with Small World Labs for a separate business unit
Read full review Usability
There are a multitude of options to configure the exact user experience you want and what you want to emphasize.
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Uptime has never been an issue.
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Speed is not an issue.
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The people at Small World Labs are very accessible. I can email, open a ticket, or call and they are there. I'd also point out that senior management is quite available too. We frequently have talks about potential strategies and new things we might be doing, which is great. I think the whole organization genuinely likes what they do and likes helping us succeed.
Read full review In-Person Training
In-person training is more ad-hoc based on if they are traveling to you or you are going to visit them. I imagine that if I paid for in-person training that it would be set up as well, but I've just used the standard training that comes with the initial set up and ongoing support.
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Online training is through online webinar & how-to posts and videos in the client community.
Read full review Implementation Rating
We had staff turnover at our own organization during the implementation. We were able to get the community up and live in a good timeframe even though that happened and we had to switch some people around for managing the project on our side.
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Sharepoint is very flexible, but very clunky and slow when all one needs is a quick document management solution.
is a great, rich document management system, but until recently focussed less on the collaboration piece.
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We evaluated a few different community platform vendors over the course of a couple of months. I believe we also evaluated Jive, Lithium, KickApps, and Powered.
Read full review Return on Investment This has made it a lot easier for remote workers to access important documents without needing to use the VPN at home (which does not always work). It clearly shows who updated the last document and when so it is clear who you need to ask if you have questions or something. We have used it in client settings, so this saves money as we do not need to request a separate client laptop or VPN token. Read full review Our community has been very active since the re-launch of our site. Have seen some increases in member engagement. Feedback from our membership has been nothing but positive since we transitioned off of our older Sharepoint community. Look and feel and ease of use have been real pluses for our members. Having the Small World Labs community is allowing us to be more creative with the way we integrate our community into all aspects of our online presence, web-site, social media, etc. Read full review