Likelihood to Recommend EAM is a very capable application without necessarily making it a complex tool to use. The nice thing with EAM is that, thanks to its configuration capabilities, it can be implemented in a multi-stage manner where users can start simple and then later (and over time) expand the usage as they learn or better understand its full potential.
Read full review Ivanti ITAM suite is very robust and offers all the features you need in an ITAM solution. Out of the box, you get all you need, but you are able to customize and add processes that are missing very easily. It will work for any organization, regardless of complexity. We have the full suite of Ivanti products and there are nice integration options that make usage very seamless.
Read full review Pros Real-time reporting; this was an improvement on the stand-along Microsoft Excel-based reports Integrates with Oracle; linking to an enterprise system help to link with the ledger Generally user friendly; the user interface and navigation is relatively intuitive to use Read full review Remote PC Inventory Remote PC access (PC access) Reporting Offsite PC access (through LANDesk Gateway) Read full review Cons The update schedule takes some getting used to Possible to accidentally lock yourself out of your own account (if admin) Read full review Licensing can be complex and is fairly expensive. I did not research other ITAM solutions as we use the entire Ivanti suite to see how pricing compares, but it does seem expensive. Be careful when you are building you CMDB module in the Ivanti Service Desk tool, we found the hard way that create custom CI processes requires an ITAM license. We have submitted a few bugs and the resolution from support seems slow. I find this is common with many vendors, but was hoping for better resolution times with Ivanti. Read full review Usability EAM is overall simple to use, especially since the UI and individual forms can be configured per user group with simple clicks by a system administrator.
Read full review Support Rating The user support is better than average when comparing it to other software vendors we use. Normally they reply very quickly, but there is also a tendency to even reply too fast without fully analyzing or understanding the whole underlying problem. However, when we ask support to escalate something to the development team, this is done quickly as well.
Read full review Alternatives Considered HxGN EAM is relatively comparable. Much of the software solutions for large enterprise businesses offer relatively comparable features and functionality. For example, integration with our organization's asset management strategy. The set-up of the asset management is organization-specific depending on the type of assets. At our organization, it was primarily equipment and buildings. HxGN EAM stacked up well against the other major solutions such as SAP EAM,
IBM Maximo , etc. It may be best to include it as part of the options assessed for a solution to consider.
Read full review This is the only software suite in its category I have any real professional experience with, so I cannot speak to how it stands up to the competition
Read full review Return on Investment Infor EAM works as well as the data contained. Management has to be dedicated to a change in culture and everyone must buy into this. Infor EAM is very useful in exposing shoddy maintenance practices, or poor reaction to required maintenance. A company cannot be afraid to let the system work for them, and take the necessary actions to improve maintenance practices to prolong the life of their investments. The only negative, is as mentioned above, Infor has the capabilities with KPIs and custom reports to easily identify unacceptable maintenance practices. Read full review We have seen tremendous ROI with custom processes set up to manage the lifecycle of our assets. This was a huge void for us previously and now we can see when assets are coming/going and when they should be retired. Integration with other apps via API has allowed us to automate manual tasks and streamline processes. Tie-ins with the CMDB function of Service Desk have allowed us to create dynamic workflows to manage the lifecycle of assets and other related assets. Very powerful use case. Read full review ScreenShots