Hyland RPA vs. Pega Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Hyland RPA
Score 8.4 out of 10
N/A
Hyland RPA is presented as a comprehensive RPA suite that enables organizations to reach the full potential of RPA technology — from process analysis to bot management. With Hyland RPA, organizations can automate inefficient and costly manual data-processing tasks without extensive system integration or custom coding, in order to reduce costs and improve efficiency, employee satisfaction, and information security and compliance.N/A
Pega Platform
Score 6.0 out of 10
N/A
Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.
$35
per month per user* (or $0.45 per case**)
Pricing
Hyland RPAPega Platform
Editions & Modules
No answers on this topic
Low-code Factory Edition
$35
per month per user* (or $0.45 per case**)
Standard Edition
$90
per month per user* (or $0.80 per case**)
Enterprise Edition
Custom Quote
Offerings
Pricing Offerings
Hyland RPAPega Platform
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details*500 named user minimum. Additional users available in blocks of 100. Billed annually. Based on a 3-year term. **350,000 cases / year minimum. Additional cases available in blocks of 150,000.
More Pricing Information
Features
Hyland RPAPega Platform
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Hyland RPA
-
Ratings
Pega Platform
8.7
62 Ratings
7% above category average
Dashboards00 Ratings9.061 Ratings
Standard reports00 Ratings8.661 Ratings
Custom reports00 Ratings8.660 Ratings
Process Engine
Comparison of Process Engine features of Product A and Product B
Hyland RPA
-
Ratings
Pega Platform
8.7
64 Ratings
3% above category average
Process designer00 Ratings9.463 Ratings
Process simulation00 Ratings9.655 Ratings
Business rules engine00 Ratings9.663 Ratings
SOA support00 Ratings7.049 Ratings
Process player00 Ratings9.447 Ratings
Support for modeling languages00 Ratings5.46 Ratings
Form builder00 Ratings9.658 Ratings
Model execution00 Ratings9.854 Ratings
Collaboration
Comparison of Collaboration features of Product A and Product B
Hyland RPA
-
Ratings
Pega Platform
8.0
49 Ratings
2% below category average
Social collaboration tools00 Ratings8.049 Ratings
Content Management Capabilties
Comparison of Content Management Capabilties features of Product A and Product B
Hyland RPA
-
Ratings
Pega Platform
4.4
9 Ratings
60% below category average
Content management00 Ratings4.49 Ratings
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User Ratings
Hyland RPAPega Platform
Likelihood to Recommend
8.4
(2 ratings)
4.5
(72 ratings)
Likelihood to Renew
9.1
(1 ratings)
10.0
(7 ratings)
Usability
9.0
(1 ratings)
9.0
(1 ratings)
Support Rating
7.4
(2 ratings)
10.0
(7 ratings)
Online Training
-
(0 ratings)
8.0
(1 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Hyland RPAPega Platform
Likelihood to Recommend
Hyland Software
Hyland RPA is well suited for highly repetitive manual processes. It works really well with more modern web applications. It is more difficult to work with older client-server applications where fields, buttons, and links may be harder to identify, but with time and experience using the tools, most problems can be resolved.
Read full review
Pegasystems
Pega Platform has introduced the low code feature, using app studio seasonal and professional developer can develop application easily and quickly. The initial application can be build by Business analyst and product owner who has less knowledge of Pega Platform, further application can be enhanced/extended by professional developer. We can develop end to end application and promote to higher environment. Easily we can perform parallel development using branch.
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Pros
Hyland Software
  • Configurability
  • Transparency
  • Ease of Implementation
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Pegasystems
  • Quick development time. Much of the Pega "rules" are easy to configure and implement.
  • Visually friendly and modern. Much of the UI/UX elements in the system are continuously supported and updated, giving a nice feel to the apps.
  • Many of the configurations and rules Pega gives to the developers can also be delegated to business users. The organization and structure of the client's business can easily be adapted in the Pega platform.
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Cons
Hyland Software
  • Lack of dedicated support
  • Documentation
  • Training
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Pegasystems
  • Need more learning materials. For Beginners who have previous programming experience with another language takes more time to learn.
  • If the developer is met with an issue in pega platform , they have to rely on Pega supporting team to fix it.
  • Customization is available but is not encouraged. Pega does not support faults that occur in customized solutions.
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Likelihood to Renew
Hyland Software
Our teams are now completely dependent on this solution and we've restructured our teams around the new processes we now have in place. It would be extremely difficult to be able to move forward without this product. We are more likely to buy more RPA bots than not renew at this point in time
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Pegasystems
Pegasystems has continued to demonstrate a strong partnership with our organization and investment in their product that aligns with our overall vision and need. Pegasystems has engaged us at every level, with the assistance of minor defects to the overall roadmap planning and alignment of our goals
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Usability
Hyland Software
Both RPA Analyst and RPA Designer are easy to learn and with experience almost any manual process can be automated. Once, the infrastructure is understood any organization should be able easily scale up it's automation efforts across multiple departments.
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Pegasystems
Pega Platform is enhancing its product and launching new features day by day which help to achieve customers needs. If I talk about the earlier version of Pega Platform (i.e. pega v5 and 6.3) there were many numbers of limitations in Pega Platform and if we need to do some customization then needed to write custom java and jave scripts to achieve the functionally. Now I can say Pega Platform is running with market trends and demand. Pega Platform is giving all the options which support the current technologies like decisioning capabilities, real time processing, mashup, process fabrics etc..
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Support Rating
Hyland Software
Hyland has been very responsive to our support tickets. They have consistently responded within their SLA.
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Pegasystems
It’s very slow sometimes, but that may be our servers. Also the Knowledge Library needs some work - again, not sure if it’s our setup or what- but I’m unable to search the body of an article for content, so I have to be very intentional with tagging, but it’s not ideal.
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Online Training
Hyland Software
No answers on this topic
Pegasystems
The online training is an excellent one, but still it is missing hands on development.
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Implementation Rating
Hyland Software
No answers on this topic
Pegasystems
Implementation is totally depend up on the requirement
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Alternatives Considered
Hyland Software
Hyland RPA [(formerly AM Ensemble)] is much easier to configure and is fully integrated with Hyland. We probably would have used Selenium to accomplish what we were looking for but that required development resources and we were going to have to build in the integrations with Hyland and OnBase manually. This was useable out of the box and saved on development time
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Pegasystems
We did evaluate multiple products offerings with Pega Platform capabilities and observed that Pega PRPC rules engine and case management capabilities are better over so many BPM Tools. We also conducted a detailed study with developers to identify the best products out of Suite of BPM products. It's observed that Rules engines integration is very streamlined with forms in Pega whereas other tools multiple have powerful data model capabilities but lacks the ease of creating business rules.
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Return on Investment
Hyland Software
  • Reduced the need to hire additional staff
  • 90-100% coverage of contract settling
  • Reducing errors
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Pegasystems
  • For one of the applications we worked on, we were able to reduce the processing time on a case from 2 days to 20 minutes by utilizing Pega
  • We were able to resolve the issue of the routing of cases to users based on a specific algorithm by use of Pega
  • Pega case management feature was extensively used in one of the application to establish a parent-child relationship which was very helpful for all the business users
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ScreenShots

Hyland RPA Screenshots

Screenshot of Hyland RPA Analyst, which enables users to analyze processes down to the click level and automatically documents process steps.Screenshot of the Hyland RPA Designer, that gives users with low code, drag and drop tools to create and modify automations.Screenshot of Hyland RPA Manager, used to manage the digital workforce through a real-time dashboard with controls for starting, stopping and prioritizing automations, adding tasks, and resolving exceptions.