Hyland RPA vs. TrueSight Orchestration

Hyland RPA is well suited for highly repetitive manual processes. It works really well with more modern web applications. It is more difficult to work with older client-server applications where fields, buttons, and links may be harder to identify, but with time and experience using the tools, most problems can be resolved.

Well Suited if running other BMC products Need well trained Level 2 & Level 3 Administration for day to day tasks

Incentivized

• Configurability
• Transparency
• Ease of Implementation

Incentivized

• Ease of Integration with other BMC products like BMC BSA , BNA ,Remedy & ITSM
• Technical Support is good
• Good documentation & Community Support
• Integration with third party apps is good

Incentivized

• Lack of dedicated support
• Documentation
• Training

Incentivized

• Complex initial setup
• Integration with Cloud is missing
• UI is old & traditional & not user friendly

Incentivized

Our teams are now completely dependent on this solution and we've restructured our teams around the new processes we now have in place. It would be extremely difficult to be able to move forward without this product. We are more likely to buy more RPA bots than not renew at this point in time

Incentivized

Both RPA Analyst and RPA Designer are easy to learn and with experience almost any manual process can be automated. Once, the infrastructure is understood any organization should be able easily scale up it's automation efforts across multiple departments.

Hyland has been very responsive to our support tickets. They have consistently responded within their SLA.

Hyland RPA [(formerly AM Ensemble)] is much easier to configure and is fully integrated with Hyland. We probably would have used Selenium to accomplish what we were looking for but that required development resources and we were going to have to build in the integrations with Hyland and OnBase manually. This was useable out of the box and saved on development time

Incentivized

We choose Atrium Orchestrator since we are using other BMC products in our environment & integration to those products is simple

Incentivized

• Reduced the need to hire additional staff
• 90-100% coverage of contract settling
• Reducing errors

Incentivized

• Able to automate 50% of manual operations work

Incentivized