HYPE Enterprise vs. Planview IdeaPlace

Well Suited

• Idea Generation campaigns aimed at solving a specific problem. Contributors can be limited to certain groups, or it can be open to the whole organization.
• Open Innovation campaigns aimed at getting solutions from external sources (add-on module required).
• Continuous improvement process specific to functional areas.
• Processing, sorting, evaluating and scoring ideas.

Not Well Suited

• Surveys
• Managing Projects

Incentivized

If you have a community with more than 100 active users, and you're looking for ideas around operational improvements that can be acted on in a 6-12 month window, Spigit will work great, and it's one of the best options out there. If you're trying to customize the platform much, you should plan on paying Spigit's service group to do that for you, because it's not easy to do yourself. If you're looking for ideas that will take more than about a year to implement, Spigit is as good as anyone else because that's a really tough thing to do in an innovation community!

Incentivized

• Hype Innovation allows for a full onsite implementation behind a firewall and does not need to communicate to an external server. This is a major advantage for a defense company.
• Hype Innovation is easily configurable by a systems admin with very limited knowledge of the product.
• Product Updates are rolled out quarterly and offered to all clients.
• Hype Innovation has a specific instance of their Hype software platform that is aimed at their clients and improving Hype itself. Feedback from their management is very quick.

Incentivized

• Acknowledges and supports the culture around the problem and market it is trying to serve. Just using the platform won't solve our problem, we need a cultural shift and Spigit has helped support that process.
• Customer service - just overall amazing service. Responses are very quickly turned around, they've gone the extra mile many, many times. They are also very open to platform improvements and take feedback very seriously.
• As the system administrator, I feel their platform incorporates a great balance of templates, out-of-the-box formatting, etc., and customizable content. In a nutshell, we are able to do what we want but we don't have to spend forever to do it. We can use what they have or we can add in our own design.

• The concepts and projects module requires an overhaul to be more flexible. This is on their product roadmap.
• The software would benefit from the addition of an MS Exchange integration for receiving idea e-mails.
• Customisation of the layout and possible custom components is challenging.

Incentivized

• There are many ways to configure the solution. Some features make more sense to use at times and should be hidden from users at other times. It would be nice if Spigit had pre-defined configuration templates that reflect the experience and knowledge of their current customer's experience using the software and not just a 1 size fits all base configuration. The good news is with a little experience, these configurations can be created as saved templates.

After evaluating numerous idea management and innovation management platforms, the main reasons we chose Hype Innovation were:

• On-premises installation (Viima did not allow this);
• Cost (Viima and IdeaDrop had substantially higher costs for the amount of users we required);
• Ease of Configuration (Viima was easiest to configure, but IdeaDrop was a challenge.);
• Customer Service (From initial contact to roll-out was 5 weeks).

Incentivized

Most platforms had a nice UI, this wasn't the differentiator. What it came down to was mostly around we don't know what we'll need in the future:

• Market leadership: on stable ground, not going anywhere
• Thought leadership: improving the software, inspiring new ways to use it
• Highly configurable platform: supports use cases we don't know we even need right now
• Strong services if you need them: always there if you run into trouble or are short staffed

• Longstanding issues with products and services have been made visible to the wider company and many solutions have been identified.
• A common idea management platform has allowed management to gauge the level of employee involvement and cross functional communication.
• Safe storage and archiving of ideas has enabled the company to keep track of inputs over time and refer back to ideas that were not relevant at the time of generation.
• The added workload of managing the innovation platform has meant that more money has had to be spent on the individual responsible for the platform.

Incentivized

• Firstly, it is hard to define or describe an ROI for an innovation project (and tool) that is in its experimental phase... But a positive is the impact in the overall engagement of employees, especially in overpopulated structures where it is not easy to "become visible, and the smart ones wait for a chance like this platform.
• Where a clear and strong sponsorship is in place, this platform can stimulate ideas that can potentially have a great impact in services improvement
• Based on our specific limits in engaging top management, we still cannot see a speed in products or processes improvement.

Incentivized