What users are saying about
2 Ratings
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Score 8 out of 100
19 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Hypersocket

HyperSocket is very well suited if the resources and budget are made available. There is not much a learning curve for the IT Department or for those users already familiar with two-factor authentication. There will be some education and training requirements for most end-users as the notifications and general verbiage can be confusing for some. It may also show some exploits within some end-users who are unaware of a notification but will use the email to reset an expired password without thinking twice if it may have been a phishing email or the opposite where an end-user deletes or ignores the expiration email notification expecting it to be spam/phishing.
Craig Lockley | TrustRadius Reviewer

Ping Intelligent Identity Platform

Really like [this] solution, it fits our requirements 100%. There are unlimited possibilities to extend the product, either by creating additional adapters or selectors. We really like the policy management level in PingFederate. It's extremely helpful when we can specify customer journey per many different requirements like user location, application type etc. As well, both StepUp and TopDown authentication flows were implemented [easily].
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Identity Management

Hypersocket
Ping Intelligent Identity Platform
7.2
ID-Management Access Control
Hypersocket
Ping Intelligent Identity Platform
8.0
ID Management Single-Sign On (SSO)
Hypersocket
Ping Intelligent Identity Platform
8.6
Multi-Factor Authentication
Hypersocket
Ping Intelligent Identity Platform
8.3
Password Management
Hypersocket
Ping Intelligent Identity Platform
8.1
Account Provisioning and De-provisioning
Hypersocket
Ping Intelligent Identity Platform
5.6
ID Management Workflow Automation
Hypersocket
Ping Intelligent Identity Platform
5.5
ID Risk Management
Hypersocket
Ping Intelligent Identity Platform
6.3

Pros

Hypersocket

  • Self service password resets
  • Ability to synchronize a primary account password with secondary accounts
  • Flexibility and intuitivness
Anonymous | TrustRadius Reviewer

Ping Intelligent Identity Platform

  • Based on open standards, we can use as much or as little of the Ping suite as we like, depending on which other technologies we've already implemented.
  • Continuous innovation and product enhancements have ensured their products continue to meet our rapidly evolving needs.
  • Ping Identity has been an outstanding partner, starting with the RFP process and continuing to this day, years after the sale. They are focused on our success at every level of the company and are highly responsive to our needs, issues, and product suggestions.
Anonymous | TrustRadius Reviewer

Cons

Hypersocket

  • Help-Desk functionality similar to OneIdentity Self-Service Password Manager, as it provides additional users that do not require administrative access to assist with managing end-users who may have locked themselves out of HyperSocket Access Manager by forgetting their own security questions.
  • Too many features which become unusable and feel like the payment plans are not flexible since it's an all-in-one product with one price. It is not necessarily a bad thing as most subscription-based pricing forces a buyer to pay more for an integral service that is only available on the highest price-plan. You really do get what you pay for, but we found many of our use-case scenarios limited the product.
  • This isn't necessarily against the product, just a personal opinion around Multi-Factor authentication which is always primarily driven mobile devices. Not all companies or end-users have access to a multi-factor device, (or in our case, are allowed to have access to a cell phone while servicing members/clients). This creates a shortfall to allow multi-factor functionality to extend to all users unless there are hardware tokens, which can be miss placed or left out more easily as most users don't treat it the same way they would their personal smartphone.
Craig Lockley | TrustRadius Reviewer

Ping Intelligent Identity Platform

  • solution has some propriety solution which is hard to customize
  • doesn't support all workflow and hooks
  • solution has aged and not all configuration are supported
Anonymous | TrustRadius Reviewer

Usability

Hypersocket

No score
No answers yet
No answers on this topic

Ping Intelligent Identity Platform

Ping Intelligent Identity Platform 9.0
Based on 1 answer
Easy to use; all UI's are user friendly and easy to learn.[The] possibility to use API is [a] big value as well. We really like integration with CyberArk; with it we can manage privileged accounts according to company standards without breaking any rules, and we can be 100% sure that only approved persons will have administrative access.
Anonymous | TrustRadius Reviewer

Support Rating

Hypersocket

No score
No answers yet
No answers on this topic

Ping Intelligent Identity Platform

Ping Intelligent Identity Platform 8.5
Based on 5 answers
Ping's support is willing and attentive, but if I am in a position to engage them I am often at a point where most of the usual support engineers would not be in a position to answer the questions I have. However, Ping has been more than willing to engage their product and development teams with our organization as we take advanced deployment and use case challenges to them.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Hypersocket

Nervepoint Access Manager (NAM) has the ability to deal with multiple domains. While ServiceNow at the time we looked at the solution did not (I do not know if it does now). NAM was a more polished, mature product.
Anonymous | TrustRadius Reviewer

Ping Intelligent Identity Platform

Two-way authentication and ease of use. I've used several applications that just email a link but never ask for a verification code. By entering the verification code you are sure that the site is safe, secured, and reliable. Using Ping, we can ensure no one other than you will access the application using your credential as you can log in only after you confirm using the verification code that you receive on your personal email or device.
Ram Nair | TrustRadius Reviewer

Return on Investment

Hypersocket

  • As with any IT Service or Solution, the investment will always be seen as a sunk cost. The only ROI would be the time and resources spent elsewhere rather than with Password Management through an IT Department or similar department. I found that the time spent on password management was about the same, as many users who are frequently forgetting a password are also forgetting their security question & answers.
  • There are some positives, as it was able to help manage the bulk of their non-windows passwords or passwords related to another online service. The centralized password manager doesn't feel like a true single sign-on but for most users, it replaces a hand-written copy they have taped to a monitor.
  • It can help with automating some of the active directory workflows with its own user provisioning functionality. Took more time to set up than it was to manage on its own.
Craig Lockley | TrustRadius Reviewer

Ping Intelligent Identity Platform

  • it is positive with saving the cost
  • some drawback with aging solution
  • directory is solid and provide lots of cost saving
Anonymous | TrustRadius Reviewer

Screenshots

Ping Intelligent Identity Platform

Pricing Details

Hypersocket

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ping Intelligent Identity Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Hypersocket
8.0
Ping Intelligent Identity Platform
8.3

Usability

Hypersocket
Ping Intelligent Identity Platform
9.0

Support Rating

Hypersocket
Ping Intelligent Identity Platform
8.5

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