Hypersocket (formerly Nervepoint) enables organizations to efficiently manage and administer end users and their access to disparate systems by empowering end users to manage their own accounts across multiple systems both on-premise and in the cloud, while allowing IT to gain control over user sprawl, cut support and gain in-depth business insight.
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SailPoint Identity Platform
Score 8.7 out of 10
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SailPoint Identity Security for the cloud enterprise manages risk from the explosion of technology access. The solution gives businesses visibility while automating and accelerating the management of all user identities, entitlements, systems, data and cloud services.
HyperSocket is very well suited if the resources and budget are made available. There is not much a learning curve for the IT Department or for those users already familiar with two-factor authentication. There will be some education and training requirements for most end-users as the notifications and general verbiage can be confusing for some. It may also show some exploits within some end-users who are unaware of a notification but will use the email to reset an expired password without thinking twice if it may have been a phishing email or the opposite where an end-user deletes or ignores the expiration email notification expecting it to be spam/phishing.
We are happy with the management of the Id, accounts where the user can request any access easily. Also the many connector which Sailpoint is offering in order to onboard lots of applications is quite helpful. The access review module has also have been improve so that large campaigns can we work out easily.
Where we see some improvement is on the UI as here it is not so intuitive for the end user, so that we need to make lots of communications and training so that the user is able to understand how to use it.
For the administration and creation of roles it also would be great to have some improvements here to make it more easily its management.
Help-Desk functionality similar to OneIdentity Self-Service Password Manager, as it provides additional users that do not require administrative access to assist with managing end-users who may have locked themselves out of HyperSocket Access Manager by forgetting their own security questions.
Too many features which become unusable and feel like the payment plans are not flexible since it's an all-in-one product with one price. It is not necessarily a bad thing as most subscription-based pricing forces a buyer to pay more for an integral service that is only available on the highest price-plan. You really do get what you pay for, but we found many of our use-case scenarios limited the product.
This isn't necessarily against the product, just a personal opinion around Multi-Factor authentication which is always primarily driven mobile devices. Not all companies or end-users have access to a multi-factor device, (or in our case, are allowed to have access to a cell phone while servicing members/clients). This creates a shortfall to allow multi-factor functionality to extend to all users unless there are hardware tokens, which can be miss placed or left out more easily as most users don't treat it the same way they would their personal smartphone.
The user interface is not very intuitive. It is hard for the occasional user to navigate through the request process. There are no instructions on the screen to help the user to know what to do. It is left up to the user to figure out what to click on and how to navigate through the process.
Nervepoint Access Manager (NAM) has the ability to deal with multiple domains. While ServiceNow at the time we looked at the solution did not (I do not know if it does now). NAM was a more polished, mature product.
The on-prem SailPoint IdentityIQ platform provides the necessary customization that is required in our dynamic environment. Although we may look at a cloud-based Identity Management service again in the future, (there are many advantages), our identity management, authentication, and application assignment processes cannot be quickly consolidated to a single cloud-based service at this time.
As with any IT Service or Solution, the investment will always be seen as a sunk cost. The only ROI would be the time and resources spent elsewhere rather than with Password Management through an IT Department or similar department. I found that the time spent on password management was about the same, as many users who are frequently forgetting a password are also forgetting their security question & answers.
There are some positives, as it was able to help manage the bulk of their non-windows passwords or passwords related to another online service. The centralized password manager doesn't feel like a true single sign-on but for most users, it replaces a hand-written copy they have taped to a monitor.
It can help with automating some of the active directory workflows with its own user provisioning functionality. Took more time to set up than it was to manage on its own.
Over 300,000 password change/reset calls avoided to the helpdesk annually.
1,000 plus accounts with proper accesses provisioned via automated birthright processes weekly versus 1-2 days of manual provisioning and approvals. With a call center population that churns many people per week, this brings many dollars of efficiency to the operations teams.
Flexibility on terminations to manage accounts and access for target applications based on regulatory or business rules to ensure compliance and avoid fines for non-compliance.
