What users are saying about
3 Ratings
10 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Attribute Ratings

  • Hyphen is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Hyphen

90%
1 Rating
8.8

OnShift

88%
5 Ratings

Support Rating

Hyphen

N/A
0 Ratings
10.0

OnShift

100%
2 Ratings

Likelihood to Recommend

Hyphen

This platform is great if you have a larger workforce and want to take the temperature of different departments/locations. The easy to use text surveys were a hit with our team, as they literally could complete a survey within a few minutes and get back to their day.
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OnShift

OnShift is power full one to provide and calculate and analyze the data of the head account of the organization easily and fast and payroll and also absenteeism and adherence and attendance for the agents and anyone else in the organization and major the average performance of the agents as they doing and talking and ending time in chat as the AHT easily and communication method also.
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Pros

Hyphen

No answers on this topic

OnShift

  • Scheduling - ease of creating, managing, modifying schedules.
  • PBJ (Payroll-Based Journal) - easy to enter numbers, download CVS file and upload to CMS.
  • Communicate to employees regarding open shifts, share open shifts with staff.
  • Send mass texts to employees as needed.
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Cons

Hyphen

No answers on this topic

OnShift

  • Problems with app permission
  • Could be more robust
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Pricing Details

Hyphen

Starting Price

Editions & Modules

Hyphen editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    OnShift

    Starting Price

    Editions & Modules

    OnShift editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      Hyphen

      No answers on this topic

      OnShift

      OnShift account managers consistently respond to emails in less than one business day and are able to address issues very quickly when they occur. Very responsive. This is critical considering integration with the payroll system (ADP).
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      Alternatives Considered

      Hyphen

      No answers on this topic

      OnShift

      Overall the UI on OnShift its a great advantage as it will make everything more easier, since basic information to specific details on orders or events. While its only visual the design has a sooting effect as is not annoying while not being so simple, it can help to make feel the users that they are using modern tools for the job.
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      Return on Investment

      Hyphen

      No answers on this topic

      OnShift

      • Major the performance of the agents.
      • Easily communicating with employees regarding open shifts
      • Calculating the payroll of every one of the organization
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