Likelihood to Recommend Braintree is a lower cost alternative to many of the options business owners have through their bank. However, they will need to be techy or be working with a developer to set up. The setup and backend isn't as user friendly as alternatives. Braintree is a great option if you'll need to manually type in credit card details. Banks will sometimes charge a lot more for that option. The manual option is nice if your clients aren't as tech savvy and prefer to pay over the phone than to pay on your website.
Read full review If you need a basic Salesforce integrated payment processor then you could consider using iATS. If you have complex needs and need a complex integration with Salesforce you might want to look elsewhere.
Read full review Pros Braintree has excellent integration with the BigCommerce platform. The switch of our previous payment processing gateway to Braintree was very easy and only required a few clicks. Tying into Braintree's BigCommerce integration, for company's like ours that are on the BigCommerce enterprise plan, Braintree's rates for BigCommerce enterprise customers are extremely competitive and saved us money. Braintree has a pretty easy to use portal that can be accessed through the same login we use for PayPal which we are using in conjunction with Braintree with ease. I've only had to call Braintree twice and my customer service issues were handled extremely quickly and easily. Read full review Excellent customer service Can process ACH transactions as recurring donations Integrates with Salesforce Records name of credit card holder in iATS reports Can process recurring donations on a monthly, quarterly, or yearly basis Read full review Cons Not a very good subscription management platform for a Saas business, but they make up for it on the API with others that are Doesn't have a lot of additional features, but that's what you'd expect out of a payment processor Very expensive per transaction, but the reality is that any processor who helps early stage companies accept online payments are expensive. Read full review Better cut-off times for reporting purposes - sometimes previous day's transactions are reported on the next day's reports. Include Discover card transactions in the same deposit with the other cards. Take out fees immediately instead of waiting until the end of the month and doing a lump sum. Read full review Likelihood to Renew There's a huge cost in migrating payment providers, and we're very happy with Braintree so far.
Read full review Usability It just works.
Read full review Support Rating Their support is a joke. There's nothing "supportive" about them. Every time I call in with an issue no one has an answer or even a recommendation. I am put on hold and no one ever comes back. It's time to find another processor.
Read full review There are some situations where i would choose iATS, but there are other excellent competitors that should be considered as well. Which you choose will depend on your particular needs, the size of your organization and what functionality you need
Read full review Implementation Rating It is simple for a developer to do.
Read full review Alternatives Considered Braintree is better at handling international payments and supporting a variety of payment methods that can all be configured from the same dashboard. Braintree supports PayPal, Venmo, Apple Pay, Google Pay, etc. in addition to simply credit cards like Stripe. Braintree has a vault of existing user payment methods so the user doesn't have to re-enter their information each time.
Read full review Authorize.Net does not currently integrate with
Salesforce which was a critical function that we needed, so we switched to iATS a little over 2 years ago once we implemented our
Salesforce database. We are currently in the process of switching to
Classy /
WePay for the added features and better field mapping capabilities.
Read full review Return on Investment Simplified billing so we spend less time on it Saved $20 a month or more when compared to alternatives that have a monthly charge. It gives peace of mind because we know that any service we use in the future will likely integrate with Braintree Read full review Increased donations. Increased monthly recurring gifts. Decreased use of Discover cards (we discourage using Discover cards). Read full review ScreenShots