Classy is a fundraising platform that supports direct giving and peer-to-peer fundraising, recurring donations, and event management. Classy offers nonprofits the tools to provide the right experience to the right donor at the right time. Classy gives nonprofits access to customizable campaigns, best-in-class integrations, and an expansive library of resources including always-available care agents and hands-on fundraising coaches. Together, the vendor states that Classy and…
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iATS Payments
Score 7.0 out of 10
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iATS Payments is a payment gateway software solution offered by IATS, LLC..
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Pricing
Classy
iATS Payments
Editions & Modules
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Offerings
Pricing Offerings
Classy
iATS Payments
Free Trial
Yes
No
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Classy
iATS Payments
Considered Both Products
Classy
Verified User
Manager
Chose Classy
We decided to move from iATS Payments to Classy for a couple of reasons. The 3 biggest reasons were the variety of payment options for donors, the self-service donation portal, and the breadth of donation page/campaign templates.
Classy has a lot more customization than iATS and is more geared for the nonprofit use case. It should be mentioned that while iATS is a payment processor that has syncing and online form capabilities (through iATS Brickwork and Aura), Classy does still require you to select an …
Classy thrives in social media and web applications. It blows away Raiser's Edge and Blackbaud products, which are becoming obsolete. For Salesforce integrated solutions such as Click&Pledge or IATS, Classy provides a higher class of service at a somewhat higher price.
Authorize.Net does not currently integrate with Salesforce which was a critical function that we needed, so we switched to iATS a little over 2 years ago once we implemented our Salesforce database. We are currently in the process of switching to Classy/WePay for the added …
iATS has a lot more functionality than PayPal, particularly when it comes to Salesforce integrations. Click&Pledge has the best Salesforce integration, while Classy has the slickest UI.
Well suited for organizations with large fundraising programs or many recurring donors, especially those who have the staffing to devote to reporting and fundraising data analysis. Variety of payment options is good for mobile-first or younger audiences who may be taking more frequent advantage of payment methods like Venmo and Apple Pay. Most useful if it is used in tandem as an event registration/event hosting platform (Classy Event Registration or Classy Live) as attendee data and fundraising is kept in a single place. Less appropriate for smaller organizations, or folks that will not be doing crowdfunding/peer-to-peer/events. There are other platforms that do standard donation pages well that have fewer bells and whistles but are accordingly cheaper.
If you need a basic Salesforce integrated payment processor then you could consider using iATS. If you have complex needs and need a complex integration with Salesforce you might want to look elsewhere.
Campaigns lack customization options which can be limiting- while you can add code to make some changes, there is a basic framework that you can't always override.
Slow to roll out some donor payment options like Venmo.
Not inexpensive price point and on an annual contract, so the software is definitely an investment.
VERY easy to use, but lacks flexibility. But very easy to learn and master, even for someone with technical skills. They offer live chat which is a great help for on-demand support. At higher call volumes, you may wait 10 minutes, but I’ve never waited for more than that and the support if 90% of the time very helpful.
Classy's team was very helpful as we transitioned over, and helped us get everything set up quite easily. The few times we've had issues or questions, their online chat feature has been a quick way to get answers. On Giving Tuesday last year, the site went down, but Classy was quick with communication to its clients and had the problem resolved in about an hour. I know that if we have any problems or questions, the company and its team will be responsive and helpful. That makes a difference to me and our small team. We don't have time to troubleshoot or stay on hold for a long time waiting for support.
There are some situations where i would choose iATS, but there are other excellent competitors that should be considered as well. Which you choose will depend on your particular needs, the size of your organization and what functionality you need
I have not used any other platforms like Classy. Given I came into this organization after Classy was already chosen, I was pleased with how easy it was to learn the platform and how user-friendly the entire thing is. Although I haven't used any other platforms like it, I would highly recommend it.
Authorize.Net does not currently integrate with Salesforce which was a critical function that we needed, so we switched to iATS a little over 2 years ago once we implemented our Salesforce database. We are currently in the process of switching to Classy/WePay for the added features and better field mapping capabilities.
This has been nothing but positive. We use the basic version so there is no fee associated with it other than a percentage of each transaction. So everything that comes in is added revenue where the only investment is staff time, but there is no monetary investment.
