What users are saying about
7 Ratings
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Top Rated
182 Ratings
7 Ratings
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Score 7 out of 100

PayPal Payments

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Top Rated
182 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

iATS Payments

If you need a basic Salesforce integrated payment processor then you could consider using iATS. If you have complex needs and need a complex integration with Salesforce you might want to look elsewhere.
Anonymous | TrustRadius Reviewer

PayPal Payments

For any web application looking to integrate a secure form of payments and integrate with different providers for credit cards, banks, different types of accounts, using PayPal Payments will be a good option. In a few hours of work, you can get a fully working payment integration with PayPal Payments. Their API endpoints have adequate documentation. In addition, they offer sandbox environments to test the endpoints with little to no implementation on your end, [so] not using it will be more of an excuse than anything else.
Anonymous | TrustRadius Reviewer

Pros

iATS Payments

  • Excellent customer service
  • Can process ACH transactions as recurring donations
  • Integrates with Salesforce
  • Records name of credit card holder in iATS reports
  • Can process recurring donations on a monthly, quarterly, or yearly basis
Anonymous | TrustRadius Reviewer

PayPal Payments

  • PayPal offers me the option of converting my currency deposited in my account to another currency, so I can complete all kinds of payments and send money to employees who are in another country for business reasons.
  • The mobile phone application is too fast, I can make payments to my employees in a matter of seconds without having to wait for the web version to load.
  • Scheduled payments are great. PayPal allows me to add a list of contacts to my PayPal Business account, and after adding the contacts, I can schedule payments for a specific day and time. It's easier to make automated payroll payments with PayPal.
Jessica Alvarez | TrustRadius Reviewer

Cons

iATS Payments

  • Better cut-off times for reporting purposes - sometimes previous day's transactions are reported on the next day's reports.
  • Include Discover card transactions in the same deposit with the other cards.
  • Take out fees immediately instead of waiting until the end of the month and doing a lump sum.
Heather Frick | TrustRadius Reviewer

PayPal Payments

  • Sometimes the UX flow would not deliver the customer back to our site, leaving orders in limbo "Pre-approved" status. The customer would call days later asking why we hadn't shipped it.
  • The PayPal logo on the checkout page can be kind of large and obtrusive.
  • They mention new features and programs on their login page, but it's hard to find any details on them deeper in the software.
Blake Baron | TrustRadius Reviewer

Support Rating

iATS Payments

iATS Payments 7.0
Based on 2 answers
There are some situations where i would choose iATS, but there are other excellent competitors that should be considered as well. Which you choose will depend on your particular needs, the size of your organization and what functionality you need
Anonymous | TrustRadius Reviewer

PayPal Payments

PayPal Payments 5.7
Based on 11 answers
Customer service representatives were unable to explain why customer in Australia were unable to make payments using our link. It turned out that customers in Australia must create an account. PayPal's user interface did not reveal this to our customers in Australia. There was plenty about this issue appearing in online forums and PayPal customer service couldn't explain this. This change in PayPal's usability happened between April and May of 2021 and was done without notice to vendors (like us).
Anonymous | TrustRadius Reviewer

Alternatives Considered

iATS Payments

Authorize.Net does not currently integrate with Salesforce which was a critical function that we needed, so we switched to iATS a little over 2 years ago once we implemented our Salesforce database. We are currently in the process of switching to Classy/WePay for the added features and better field mapping capabilities.
Anonymous | TrustRadius Reviewer

PayPal Payments

I don't think there's really any competition here. There's Venmo (also owned by PayPal) who is now offering business accounts, but it still isn't quite the same. The closest thing in terms of ease of use would be Apple Pay or Google Pay (and there are a handful of others out there, but we offer Apple and Google Pay). As a business, I prefer Apple or Google Pay to PayPal Payments, but we offer either Google or Apple Pay, PayPal, and credit card options and PayPal is always right up there with credit cards. I don't foresee us ever getting rid of PayPal Payments as an option, but we do try to only offer it on request for higher ticket items or high dollar installment purchases.
Ashlie Pappas | TrustRadius Reviewer

Return on Investment

iATS Payments

  • Increased donations.
  • Increased monthly recurring gifts.
  • Decreased use of Discover cards (we discourage using Discover cards).
Heather Frick | TrustRadius Reviewer

PayPal Payments

  • Our daily revenue has been increased when started PayPal Payments as the payment gateway.
  • Refund rate and recurring revenue is stable and disputes are handled properly.
  • Forex Fluctuations is controlled and solved the buying experience for few users.
  • Solved problem for different currencies and retained our users.
Sanchit Kharbanda | TrustRadius Reviewer

Pricing Details

iATS Payments

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

iATS Payments Editions & Modules

Additional Pricing Details

PayPal Payments

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

PayPal Payments Editions & Modules

Edition
Commercial Transactions - Online2.90% + fixed fee1
Commercial Transactions - In-Store2.70% + fixed fee1
PayPal's pay later offers2.90% + fixed fee1
QR code Transactions1.90% + fixed fee1
Venmo2.90% + fixed fee1
Charity Transactions2.20% + fixed fee1
  1. per transaction
Additional Pricing Details

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