Ibexa DXP vs. iSpring Market (discontinued)

I always recommend Ibexa DXP to my fellows. The only scenario that I would not recommend it is if the site is either too small, too simple, or that they simply cannot afford to stand it up properly.

iSpring Market is suited for small organizations with limited staff and limited IT resources. Allowing users to self-register is a huge time-saver for small organizations. SEO, Google Tag Manager and SSO are included and easy to set up. For the most part, the documentation is good and the help desk provides timely customer service. iSpring Market is not the best tool for larger and more sophisticated organization. It's extremely difficult to get global reporting data, it doesn't import data from other systems, and it only exports a limited amount of data for use in other applications such as business intelligence software.

• Block technology is by far one of my favorite features of the tool. This allows us to quickly layout content in a unique manner with a variety of display options.
• Micro Shareable content blocks allow users to quickly share our content across the web and drive more relevant traffic back to our site.
• Reusable content blocks allow for better management of content throughout the site, ensuring accuracy with a simple update.

• It is easy to use.
• It works with Stripe.
• The UI is clean and intuitive for customers.

• Limited partners when you compare to other solutions (WordPress, Drupal, etc). It took us a while to find a solid, trusted developer.

Incentivized

• There are few global reporting features. I can get specific information on a user or a course, but there is no easy way to find users who made an account and didn't enroll in a course. You have to look at every user, or download spreadsheets and search.
• There are very few hooks available to Zapier to transfer data to other services.
• You can't transfer data into the iSpring Market using Zapier, so we can't use our member management system to populate courses.

Very happy with current relationship and websites

Incentivized

It is quite easy to navigate through the backend and also, you can directly work in frontend view. Dynamic content can be created on the fly. Their Landing page features are awesome. You create a page by drag & drop.

They are directly reachable and help you to deal with other services, e.g. if would like to set up a CDN for China or if you would like to integrate a tool like HubSpot. If there is anything you are missing, they help you to find a workaround until they can deliver such items - like local language versions.

The partner selected makes a significant impact on the usability and experience

Incentivized

Incentivized

We picked iSpring Market because of cost, maintenance, and easy of use.

We’ve priced other enterprise products and found Ibexa DXP to be a bit more expensive. However, not enough to dissuade us from staying with the product.

The partner ecosystem is small. However, we've worked with two Ibexa partners over the last 10 years. They were very skilled. They were great companies. We've interviewed other Ibexa partners in North America. We found them all to be professional with solid resumes.

• Overall, Ibexa DXP has met all of our business requirements. I can’t think of anything we haven’t been able to accomplish with Ibexa DXP.
• We do see it as a bit expensive to own and operate. Licensing is a bit pricey.
• Ibexa has stood by [its] product. They have been responsive to all of our requests. That's made a difference in the day-to-day support of the product.

• We have saved thousands of dollars a year in licensing fees compared with other products we used.
• We have eliminated the need for contractors, to build content for iSpring Market, saving tens of thousands of dollars, because we can publish directly into the system using iSpring Suite.
• We get 80% fewer help desk requests for enrollment and payment compared to the last two products we used.