Likelihood to Recommend I always recommend Ibexa DXP to my fellows. The only scenario that I would not recommend it is if the site is either too small, too simple, or that they simply cannot afford to stand it up properly.
Read full review Ultimately, if a company is looking for a solid industry-known E-Commerce system, Magento Commerce does exactly what it's intended to do. The headaches start when your company wants to start getting granular in customizations of the platform to meet specific business needs (which every company eventually has). This becomes a major issue down the road when trying to upgrade said customizations as the core software updates.
Read full review Pros Block technology is by far one of my favorite features of the tool. This allows us to quickly layout content in a unique manner with a variety of display options. Micro Shareable content blocks allow users to quickly share our content across the web and drive more relevant traffic back to our site. Reusable content blocks allow for better management of content throughout the site, ensuring accuracy with a simple update. Read full review Magento Commerce Cloud allows us to develop our own custom solutions for problems that we need solved. Magento Commerce Cloud can also be integrated with many of the third part vendors that we use. This has made many implementations go very smoothly and tends to be much quicker than developing our own custom solution. There are many features available right out of the box. Many of them we have not implemented yet, but it is great to have them available to us when we are ready. Read full review Cons Limited partners when you compare to other solutions (WordPress, Drupal, etc). It took us a while to find a solid, trusted developer. Read full review The platform is difficult to tune and can be slow. Even with expensive best in class hardware the platform performance can be an issue. Even with caching poor coding can lead to unacceptable performance and user experiences. The total cost of ownership for the platform can be quite high as a great deal of technical expertise is required to modify, develop, troubleshoot and maintain the platform. The costs of initial development are only a down payment on what a Magento store will cost. For mid size companies with substantial web revenues this can be overcome for smaller businesses the total cost of ownership may be prohibitive. Security of the platform can be an issue. Magento is often targeted by hackers and much of the security is the responsibility of the store owner. Read full review Likelihood to Renew Very happy with current relationship and websites
Read full review Magento is well-supported by a big development team at eBay, which not only addresses bug reports very quickly, but also is constantly working on improvements to the platform. The wealth of Magento third party modules ensures that the platform will be up to date with future changes to Payment or ERP systems. Security is always a concern and with the Zend framework as a foundation, Magento has had very few security-related patches since I have started to work with it
Read full review Usability It is quite easy to navigate through the backend and also, you can directly work in frontend view. Dynamic content can be created on the fly. Their Landing page features are awesome. You create a page by drag & drop.
Read full review Magento offers lots of templates and themes to customize the look and feel of the store, and even optimize it for mobile phones. The have an extensive library of forms and templates.
Read full review Support Rating They are directly reachable and help you to deal with other services, e.g. if would like to set up a CDN for China or if you would like to integrate a tool like HubSpot. If there is anything you are missing, they help you to find a workaround until they can deliver such items - like local language versions.
Read full review The technical service was impeccable. They were on point and were very knowledgeable.
Read full review Online Training Great value for an flexible, open source platform.
Read full review Implementation Rating The partner selected makes a significant impact on the usability and experience
Read full review Alternatives Considered Read full review Magento scales much better than any of the other software when it comes to very large e-commerce websites. But all the other options are more user-friendly for smaller sites as there is a bit of a learning curve in learning to manage Magento. Customization is better along with
WooCommerce and
OpenCart as self-hosted solutions vs.
BigCommerce and
Shopify which are hosted. Magento should be the first choice for large, extensive e-commerce solutions,but for smaller stores, I would recommend the others first.
Read full review Contract Terms and Pricing Model We’ve priced other enterprise products and found Ibexa DXP to be a bit more expensive. However, not enough to dissuade us from staying with the product.
Read full review Professional Services The partner ecosystem is small. However, we've worked with two Ibexa partners over the last 10 years. They were very skilled. They were great companies. We've interviewed other Ibexa partners in North America. We found them all to be professional with solid resumes.
Read full review Return on Investment Overall, Ibexa DXP has met all of our business requirements. I can’t think of anything we haven’t been able to accomplish with Ibexa DXP. We do see it as a bit expensive to own and operate. Licensing is a bit pricey. Ibexa has stood by [its] product. They have been responsive to all of our requests. That's made a difference in the day-to-day support of the product. Read full review Magento definitely lets us get a return on our investment. Because we have developers who can customize Magento to our needs, we have been able to create a beautiful and effective website, run promotions, and serve up customized product display pages that are effective and beautifully branded. Magento has also caused a lot of time to be invested in doing something that seems simple, but without a lot of knowledge, end up taking far more time than could otherwise be better-spent. We have had to outsource some of our development work due to Magento being developer-focused rather than marketer/merchandiser-focused. I've used other website management software that is comparable to Magento's capabilities but is far easier to use, that even someone like me (with basic HTML/CSS skills) can customize the front-end without requiring a back-end developer to intervene. Read full review ScreenShots