Ibexa DXP vs. Shift4Shop

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Ibexa DXP
Score 8.1 out of 10
N/A
Ibexa, headquartered in Oslo, helps B2B companies to stay relevant and succeed by transforming traditional sales strategies into frictionless buying experiences, with their eponymous digial experience platform (DXP).
$20,143.81
per year
Shift4Shop
Score 2.0 out of 10
N/A
Shift4Shop (formerly 3dcart) is a customizable eCommerce platform designed to build an online store. Some features include Level 1 PCI security compliance, the same level used by banks and large financial institutions, along with search engine optimized templates and no transaction fees. The former 3dcart was acquired by Shift4 Payments in November, 2020.N/A
Pricing
Ibexa DXPShift4Shop
Editions & Modules
Ibexa Content - Bronze
€ 15,000
per year
Ibexa Experience - Bronze
€ 23,000
per year
Ibexa Content - Silver
€26,000
per year
Ibexa Commerce - Bronze
€ 30,000
per year
Ibexa Content - Gold
€37,000
per year
Ibexa Experience - Silver
€40,000
per year
Ibexa Content - Platinum
€50,000
per year
Ibexa Commerce - Silver
€52,000
per year
Ibexa Experience - Gold
€57,000
per year
Ibexa Commerce - Gold
€74,000
per year
Ibexa Experience - Platinum
€77,000
per year
Ibexa Commerce - Platinum
€100,000
per year
No answers on this topic
Offerings
Pricing Offerings
Ibexa DXPShift4Shop
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsShift4Shop offers a free enterprise-grade plan for US customers who use their payment processing.
More Pricing Information
Community Pulse
Ibexa DXPShift4Shop
Top Pros
Top Cons
Features
Ibexa DXPShift4Shop
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Ibexa DXP
-
Ratings
Shift4Shop
1.0
9 Ratings
154% below category average
Product catalog & listings00 Ratings1.09 Ratings
Product management00 Ratings1.09 Ratings
Bulk product upload00 Ratings1.07 Ratings
Branding00 Ratings1.08 Ratings
Mobile storefront00 Ratings1.09 Ratings
Product variations00 Ratings1.09 Ratings
Website integration00 Ratings1.09 Ratings
Visual customization00 Ratings1.09 Ratings
CMS00 Ratings1.08 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Ibexa DXP
-
Ratings
Shift4Shop
1.4
9 Ratings
138% below category average
Abandoned cart recovery00 Ratings1.47 Ratings
Checkout user experience00 Ratings1.49 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Ibexa DXP
-
Ratings
Shift4Shop
1.4
9 Ratings
143% below category average
eCommerce security00 Ratings1.49 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Ibexa DXP
-
Ratings
Shift4Shop
1.5
9 Ratings
134% below category average
Promotions & discounts00 Ratings1.09 Ratings
Personalized recommendations00 Ratings1.88 Ratings
SEO00 Ratings1.69 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Ibexa DXP
-
Ratings
Shift4Shop
1.8
9 Ratings
126% below category average
Multi-site management00 Ratings1.04 Ratings
Order processing00 Ratings3.58 Ratings
Inventory management00 Ratings1.07 Ratings
Shipping00 Ratings2.78 Ratings
Custom functionality00 Ratings1.08 Ratings
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Ibexa DXPShift4Shop
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Score 9.0 out of 10
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Tridion
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Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
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Tridion
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Score 9.0 out of 10
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User Ratings
Ibexa DXPShift4Shop
Likelihood to Recommend
8.1
(6 ratings)
1.0
(10 ratings)
Likelihood to Renew
8.6
(2 ratings)
1.0
(1 ratings)
Usability
7.6
(6 ratings)
4.0
(1 ratings)
Availability
-
(0 ratings)
2.0
(1 ratings)
Performance
-
(0 ratings)
5.0
(1 ratings)
Support Rating
8.4
(6 ratings)
4.0
(1 ratings)
Implementation Rating
7.3
(1 ratings)
2.0
(1 ratings)
Contract Terms and Pricing Model
8.4
(4 ratings)
-
(0 ratings)
Product Scalability
-
(0 ratings)
2.0
(1 ratings)
Professional Services
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
Ibexa DXPShift4Shop
Likelihood to Recommend
Ibexa
I always recommend Ibexa DXP to my fellows. The only scenario that I would not recommend it is if the site is either too small, too simple, or that they simply cannot afford to stand it up properly.
Read full review
Shift4
At this point I would recommend looking elsewhere - 8 years with a platform and finally have to switch due to the unreliability is not something a business likes to do! They should sell the platform to a company that actually cares about owning an ecommerce builder. Research Shift4 - the parent
Read full review
Pros
Ibexa
  • Block technology is by far one of my favorite features of the tool. This allows us to quickly layout content in a unique manner with a variety of display options.
  • Micro Shareable content blocks allow users to quickly share our content across the web and drive more relevant traffic back to our site.
  • Reusable content blocks allow for better management of content throughout the site, ensuring accuracy with a simple update.
Read full review
Shift4
  • In my opinion, charge you too much for what it is worth
  • In my opinion, tech support is always blaming client and end up fixing it own issues
  • In my experience, make you believe client is important
Read full review
Cons
Ibexa
  • Limited partners when you compare to other solutions (WordPress, Drupal, etc). It took us a while to find a solid, trusted developer.
Read full review
Shift4
  • Page structure is all over the place. It can be difficult to find where to go to make page edits.
  • Base platform isn't very robust and requires multiple add-ons in order to add CRM, Taxes, and other capabilities
  • Reporting isn't very strong, necessitating outside analytics
  • File system is also pretty wonky and feels very primitive
  • Customer service and technical help leaves MUCH to be desired.
  • Not as many supported add-ons/plug-ins as other platforms, and many of them cost additional fees. Many of them also don't seamlessly integrate, meaning you'll need to dev the integration yourself.
  • In general, what you see in the WYSIWYG is not what you get.
  • Order System is not very intuitive for the modern era
Read full review
Likelihood to Renew
Ibexa
Very happy with current relationship and websites
Read full review
Shift4
Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.
Read full review
Usability
Ibexa
It is quite easy to navigate through the backend and also, you can directly work in frontend view. Dynamic content can be created on the fly. Their Landing page features are awesome. You create a page by drag & drop.
Read full review
Shift4
If you are looking for ultra basic interface ...
Read full review
Reliability and Availability
Ibexa
No answers on this topic
Shift4
regular updates braking our site
Read full review
Support Rating
Ibexa
They are directly reachable and help you to deal with other services, e.g. if would like to set up a CDN for China or if you would like to integrate a tool like HubSpot. If there is anything you are missing, they help you to find a workaround until they can deliver such items - like local language versions.
Read full review
Shift4
You always manage to fins someone, but, in my experience, resolving issues are not an easy task. Why do we pay for a service , and then spend time trouble shooting constantly with them ?? In my experience, they eliminate features , send you an email what you can use instead, with instructions most people cant do without an IT guy . It feel more like an open source than a true integrated service.
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Implementation Rating
Ibexa
The partner selected makes a significant impact on the usability and experience
Read full review
Shift4
Initially it was difficult to manage the UI to the client, and then hard to change anything , unless you used the boring and too generic templates . Their template selection is very limited , that are basically all the same with different background images and colours . If you are unfortunate to have been a long-time client, you will have to completely rebuild your store, because old templates are not supported anymore
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Alternatives Considered
Ibexa
Read full review
Shift4
We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 3 to 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for a renewal payment! Simply put, this is bad software with a poor customer care staff!
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Contract Terms and Pricing Model
Ibexa
We’ve priced other enterprise products and found Ibexa DXP to be a bit more expensive. However, not enough to dissuade us from staying with the product.
Read full review
Shift4
No answers on this topic
Professional Services
Ibexa
The partner ecosystem is small. However, we've worked with two Ibexa partners over the last 10 years. They were very skilled. They were great companies. We've interviewed other Ibexa partners in North America. We found them all to be professional with solid resumes.
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Shift4
No answers on this topic
Return on Investment
Ibexa
  • Overall, Ibexa DXP has met all of our business requirements. I can’t think of anything we haven’t been able to accomplish with Ibexa DXP.
  • We do see it as a bit expensive to own and operate. Licensing is a bit pricey.
  • Ibexa has stood by [its] product. They have been responsive to all of our requests. That's made a difference in the day-to-day support of the product.
Read full review
Shift4
  • We have seen an increase in sales of 440% since starting with 3D cart.
  • We find that the 3D features of promotions, coupon codes, rewards points all make customers want to come to us or come back to us.
  • They made mobile conversion pretty easy, and our mobile traffic went from 33% to 54%.
Read full review
ScreenShots

Shift4Shop Screenshots

Screenshot of Screenshot of