IBM App Connect vs. Zendesk Sunshine Conversations

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IBM App Connect
Score 8.7 out of 10
N/A
IBM’s App Connect is a cloud-based data integration platform with data mapping and transformation capabilities within connectors between high-volume systems. App Connect also offers near-real time data synchronization and an API builder that is adaptable to the user’s coding skill level.N/A
Zendesk Sunshine Conversations
Score 7.8 out of 10
N/A
Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019.N/A
Pricing
IBM App ConnectZendesk Sunshine Conversations
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
IBM App ConnectZendesk Sunshine Conversations
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
IBM App ConnectZendesk Sunshine Conversations
Top Pros
Top Cons
Features
IBM App ConnectZendesk Sunshine Conversations
Cloud Data Integration
Comparison of Cloud Data Integration features of Product A and Product B
IBM App Connect
8.7
7 Ratings
7% above category average
Zendesk Sunshine Conversations
-
Ratings
Pre-built connectors9.07 Ratings00 Ratings
Connector modification8.26 Ratings00 Ratings
Support for real-time and batch integration8.97 Ratings00 Ratings
Data quality services8.97 Ratings00 Ratings
Data security features8.97 Ratings00 Ratings
Monitoring console8.57 Ratings00 Ratings
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IBM App ConnectZendesk Sunshine Conversations
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User Ratings
IBM App ConnectZendesk Sunshine Conversations
Likelihood to Recommend
8.9
(8 ratings)
7.6
(5 ratings)
Likelihood to Renew
9.0
(1 ratings)
-
(0 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
IBM App ConnectZendesk Sunshine Conversations
Likelihood to Recommend
IBM
- great when you need to integrate applications without any message lost or duplicated and when transnationality is important - if you need the highest throughput possible and not much (or not at all) mapping is required, a system like Kafka is more appropriate
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Zendesk
Is a cost-effective platform that will help you to have a better communication with your customers and users. Easy to integrate with most common platforms with key reporting features if you care for customer experience. In terms of compliance, does a great job on the ability to check customer data and where is stored, for GDPR this was a key feature.
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Pros
IBM
  • Just the ability to display and consume data through a single dashboard makes this a great application for our business purposes.
  • With the ability to consume their exposed API, data validation and manipulation becomes a breeze.
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Zendesk
  • Connects all customer data
  • Easy to connect
  • Easy to use reporting
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Cons
IBM
  • The development and the transformation capability is not so great. I believe IBM is looking to incorporate some of features of IBM APP Connect into API Connect.
  • The authentications features are no way close to CA API Management (f.k.a Laye r7).
  • The development experience is not as good as Apigee's.
  • The GUI should be improved. Maybe the product team should see the other API management tools in their offering.
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Zendesk
  • Support for special characters (ñ and accents)
  • Better integration with exsiting tickets in ZenDesk
  • Android App is lacking
  • Support for mobile browsers
  • Support for iOS devices
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Likelihood to Renew
IBM
It is the best on-premise application to cloud integration in the market. I guess IBM is planning to integrate IBM App Connect with the IBM API Connect solution.
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Zendesk
No answers on this topic
Usability
IBM
You can do some really powerful things with this system. The overall design is an attempt to make configurable some of the routine tasks/common functionality, but allow for development/customization of the core of the application.
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Zendesk
No answers on this topic
Support Rating
IBM
Support is good, however it takes longer than expected to get responses. When bugs are reported they often seem to fall into a black hole.
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Zendesk
No answers on this topic
Alternatives Considered
IBM
We did not select Cast Iron as our iPaaS solution, it was the weakest competitor in the field that we evaluated. Our experience was that it was not nearly as easy to learn, without in-depth training and guidance, and the developer UI was extremely buggy. We subjected each of the vendors to a battery of integrations, from simple to challenging, and it fell short on each one. One of the most simple integrations was grabbing a CSV file from an FTP source, parsing the data, doing a small amount of transformation, then inserting that data into an Azure MSSQL DB. After 2 hours on the phone with the Cast Iron support team, we were still unable to get this working.
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Zendesk
First and foremost, we are able to send responses quicker. In the past, a team member had to go out every morning and share queries. That meant we would take almost 24 hours to respond. Now with Zendesk Sunshine, we had automated the conversations.
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Return on Investment
IBM
  • I don't see any negative Impact .
  • I like using this tool to do my job.
  • I am comfortable using this tool.
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Zendesk
  • Overall I have great experience with Zendesk Sunshine Conversations
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ScreenShots