What users are saying about
9 Ratings
19 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Feature Set Ratings

  • IBM B2B Cloud Services ranks higher in 2 feature sets: Project Management, Communication
  • IBM B2B Cloud Services and Thomson Reuters HighQ are tied in 1 feature set: File Sharing & Management

Project Management

9.4

IBM B2B Cloud Services

94%
8.2

HighQ

82%
IBM B2B Cloud Services ranks higher in 6/7 features

Task Management

10.0
100%
5 Ratings
8.0
80%
1 Rating

Gantt Charts

9.0
90%
5 Ratings
N/A
0 Ratings

Scheduling

10.0
100%
5 Ratings
8.0
80%
1 Rating

Workflow Automation

9.0
90%
5 Ratings
9.0
90%
1 Rating

Mobile Access

9.0
90%
4 Ratings
9.3
93%
2 Ratings

Search

10.0
100%
5 Ratings
9.6
96%
2 Ratings

Visual planning tools

9.0
90%
5 Ratings
5.0
50%
1 Rating

Communication

9.4

IBM B2B Cloud Services

94%
8.6

HighQ

86%
IBM B2B Cloud Services ranks higher in 8/8 features

Chat

9.0
90%
4 Ratings
9.0
90%
1 Rating

Notifications

10.0
100%
5 Ratings
9.0
90%
2 Ratings

Discussions

10.0
100%
5 Ratings
9.0
90%
1 Rating

Surveys

9.0
90%
5 Ratings
6.0
60%
1 Rating

Internal knowledgebase

10.0
100%
5 Ratings
10.0
100%
1 Rating

Integrates with GoToMeeting

8.0
80%
3 Ratings
N/A
0 Ratings

Integrates with Gmail and Google Hangouts

9.0
90%
3 Ratings
N/A
0 Ratings

Integrates with Outlook

10.0
100%
4 Ratings
N/A
0 Ratings

File Sharing & Management

9.4

IBM B2B Cloud Services

94%
9.4

HighQ

94%
IBM B2B Cloud Services ranks higher in 6/8 features

Versioning

9.0
90%
3 Ratings
10.0
100%
1 Rating

Video files

10.0
100%
3 Ratings
9.0
90%
1 Rating

Audio files

9.0
90%
3 Ratings
9.0
90%
1 Rating

Document collaboration

10.0
100%
3 Ratings
9.2
92%
2 Ratings

Access control

9.0
90%
4 Ratings
9.2
92%
2 Ratings

Advanced security features

10.0
100%
3 Ratings
10.0
100%
2 Ratings

Integrates with Google Drive

9.0
90%
3 Ratings
N/A
0 Ratings

Device sync

9.0
90%
3 Ratings
N/A
0 Ratings

Attribute Ratings

  • Thomson Reuters HighQ is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

IBM B2B Cloud Services

90%
5 Ratings
9.2

HighQ

92%
2 Ratings

Support Rating

IBM B2B Cloud Services

N/A
0 Ratings
10.0

HighQ

100%
2 Ratings

Likelihood to Recommend

IBM

As a part of the big telecom industry and project management team, we have observed a few specific scenarios where IBM B2B Cloud Services are doing well. Firstly, it is very good for a company that has a global customer base and needs to quickly respond to customer support issues. Second, the company that needs to rapidly deploy new applications or cloud services suits cloud services usage. Thirdly, a company that has a high volume of transactions and needs to be processed operation decisions quickly. In my observation, some cases where IBM B2B Cloud Services may not be the best fit is if a company has very more sensitive data that they cannot take the risk of being stored off-site although IBM security is best of all.
Read full review

Thomson Reuters

HighQ Collaborate is well suited to situations where a law firm maintains numerous documents for a client and the client needs access to them on a regular basis. For example, we may store the client's minute book (which is relatively common for a large corporate law firm to do), but the client may need access to documents in that minute book on a regular basis. Likewise, we have an internal system at the firm for hosting digital versions of closing books, however, many clients would not have a similar system because they would only receive closing books irregularly. USBs get lost and the client might not want to put the closing book on the main server where anyone can access it. By putting the closing book on the extranet site, the individuals in the client's organization who should be able to access the closing book can do so.
Read full review

Pros

IBM

  • Provides a single gateway for all our increasingly complex B2B processes with our business partners.
  • Ensure we are adhering to the latest standards.
  • We like that we no longer have to manage our own servers and infrastructure. All that is taken care of in this Cloud-based architecture.
Read full review

Thomson Reuters

  • Document sharing. This product makes it easy to upload, review and organize documents related to a particular project or matter.
  • Permissions. Collaborate allows very granular permissions to be assigned for shared documents and administrative activities such as workflows.
  • Reliability. The product is cloud-based and rarely, if ever, unavailable.
Read full review

Cons

IBM

  • Need a professional help or customer service help to understand the use for betterment.
Read full review

Thomson Reuters

  • It is just not that exciting. We host documents on there for clients but the extranet sites have ultimately turned out to not be a product that our clients are clamoring for or that we are regularly pushing.
Read full review

Pricing Details

IBM B2B Cloud Services

Starting Price

Editions & Modules

IBM B2B Cloud Services editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    HighQ

    Starting Price

    Editions & Modules

    HighQ editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      IBM

      No answers on this topic

      Thomson Reuters

      The interface is easy to use and overall the software seems pretty robust (I haven't had any crashes yet), so I haven't had to use the support very often. Likewise, I don't think I've ever had a client e-mail me with questions or issues - the software is pretty idiot-proof.
      Read full review

      Alternatives Considered

      IBM

      IBM has the better brand name and better customer support. But, one would expect a fine product from such a large organization. Although, it counts good on good customer support, nice sharing and transitioning services; it lacks feature capabilities and providing a strong foundation for large data sets. It has these points missing in it.
      Read full review

      Thomson Reuters

      I feel that HighQ does not really have any real competition in this space because it simply accomplishes its goals far better than the competition at lower cost, while requiring less training and administration.
      Read full review

      Return on Investment

      IBM

      • The service has really been helpful in proving an all in one source for marketing and outreach campaign efforts. It helps saves money by having all the features needed utilized in one software service.
      • Sometimes the product can require some additional training as well as a degree of knowledge in marketing analysis.
      • The service can be expensive when compared to lower level alternatives on the market.
      Read full review

      Thomson Reuters

      • Permits fairly simple administration by a single person for hundreds of Extranets
      • One shop stopping for reliable, secure document sharing and signing with external parties
      • Simple enough to use that internal and external users do not need training to take advantage of the product.
      Read full review

      Add comparison