14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.8 out of 100

Likelihood to Recommend

IBM B2B Cloud Services

We have just started to use IBM B2B Cloud Services within our department. We were looking for a cloud-based solution to manage all of our partner's B2B processes within a single interface. We did not want to have to go through the hassle of managing any sort of solution ourselves; thus, we came to the conclusion that a cloud-based solution would work best for our department. So far, we have found that the product has been reliable, and not having to worry about maintenance and patch cycles is always a good thing.
Anonymous | TrustRadius Reviewer

Verint Community (Telligent)

It is appropriate for relatively advanced external online community teams that have a clear sense of what they want to build. If you have a development team, this is the online community platform for you! It is much more flexible than other platforms. It is an excellent replacement for Jive-x external online communities (you can almost lift and shift). I would not recommend it for internal, employee social intranets or enterprise social networks because it doesn't have the file collaboration functionality and doesn't integrate with Microsoft 365 or Google Enterprise.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

IBM B2B Cloud Services
8.2
Verint Community (Telligent)
Task Management
IBM B2B Cloud Services
8.7
Verint Community (Telligent)
Gantt Charts
IBM B2B Cloud Services
7.9
Verint Community (Telligent)
Scheduling
IBM B2B Cloud Services
8.7
Verint Community (Telligent)
Workflow Automation
IBM B2B Cloud Services
8.7
Verint Community (Telligent)
Mobile Access
IBM B2B Cloud Services
6.6
Verint Community (Telligent)
Search
IBM B2B Cloud Services
8.4
Verint Community (Telligent)
Visual planning tools
IBM B2B Cloud Services
8.6
Verint Community (Telligent)

Communication

IBM B2B Cloud Services
8.4
Verint Community (Telligent)
Chat
IBM B2B Cloud Services
7.8
Verint Community (Telligent)
Notifications
IBM B2B Cloud Services
8.7
Verint Community (Telligent)
Discussions
IBM B2B Cloud Services
8.6
Verint Community (Telligent)
Surveys
IBM B2B Cloud Services
8.0
Verint Community (Telligent)
Internal knowledgebase
IBM B2B Cloud Services
9.5
Verint Community (Telligent)
Integrates with GoToMeeting
IBM B2B Cloud Services
7.0
Verint Community (Telligent)
Integrates with Gmail and Google Hangouts
IBM B2B Cloud Services
8.0
Verint Community (Telligent)
Integrates with Outlook
IBM B2B Cloud Services
9.6
Verint Community (Telligent)

File Sharing & Management

IBM B2B Cloud Services
8.3
Verint Community (Telligent)
Versioning
IBM B2B Cloud Services
8.9
Verint Community (Telligent)
Video files
IBM B2B Cloud Services
8.9
Verint Community (Telligent)
Audio files
IBM B2B Cloud Services
7.9
Verint Community (Telligent)
Document collaboration
IBM B2B Cloud Services
8.9
Verint Community (Telligent)
Access control
IBM B2B Cloud Services
7.9
Verint Community (Telligent)
Advanced security features
IBM B2B Cloud Services
8.8
Verint Community (Telligent)
Integrates with Google Drive
IBM B2B Cloud Services
6.0
Verint Community (Telligent)
Device sync
IBM B2B Cloud Services
8.9
Verint Community (Telligent)

Pros

IBM B2B Cloud Services

  • Document process management
  • Transition services, including planning, design, project management and testing
  • Translation, community and visibility service
  • Trading partner community support
Anonymous | TrustRadius Reviewer

Verint Community (Telligent)

  • Intuitive interface that has been well received by a wide range of employees.
  • Ridiculously impressive moderation tools that have allowed a small community team to scale.
  • Strong analytics that allow community staff and stakeholders to make intelligent decisions backed by data.
  • Very strong search. Not quite Google good, but one of the best in platform searches encountered.
  • Out of the box interface is excellent and requires little customization to get going.
Anonymous | TrustRadius Reviewer

Cons

IBM B2B Cloud Services

  • Can't rely on huge data sets
  • Organizations is huge, it's tough to handle
  • Limited feature sets
Himanshu Singh | TrustRadius Reviewer

Verint Community (Telligent)

  • Analytics - while the big general questions can get answered, the details of utilization remain a mystery. More robust, refined and accurate analytics would be really beneficial.
  • Slack integration would be ideal.
  • Content display is not easily configurable. A better ability to design attractive content, do pull quotes etc. would truly enhance the platform.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

IBM B2B Cloud Services

No score
No answers yet
No answers on this topic

Verint Community (Telligent)

Verint Community (Telligent) 10.0
Based on 1 answer
I am not part of this decision making process, but I did provide positive feedback to the decision making board.
Amy Hicks | TrustRadius Reviewer

Usability

IBM B2B Cloud Services

No score
No answers yet
No answers on this topic

Verint Community (Telligent)

Verint Community (Telligent) 8.7
Based on 5 answers
When we migrated many of our members did not even realize we had done so. The platform is easy to navigate for end users with intuitive CTA buttons. Community managers will be able to pick up the admin console quite quickly. The admin panel is laid out in a logical manner and there is a wealth of documentation on the Telligent community for the admin functions and API.
Lisa Allison | TrustRadius Reviewer

Support Rating

IBM B2B Cloud Services

No score
No answers yet
No answers on this topic

Verint Community (Telligent)

Verint Community (Telligent) 8.3
Based on 5 answers
So far so good. We also worked with Social Edge Consulting to enable our Verint Community and would highly recommend their services
JJ Janikis | TrustRadius Reviewer

Alternatives Considered

IBM B2B Cloud Services

IBM B2B Cloud Services stands out among the competition with its solid performance, wealth of features, and multiple platform compatibility. While it can be more expensive than competitive services, its core components are powerful enough to work with multiple levels of marketing campaigns and outreach efforts. The service works well among different levels of clients and can be utilized better across different viewing devices
Bruce Emmerling | TrustRadius Reviewer

Verint Community (Telligent)

We chose Verint because we are building a technical ecosystem of various technology platforms and needed an online community platform that would allow flexibility and scale as we grow. The open API was a big factor in the decision. We liked the pricing model and as our community grows, the cost will not be prohibitive
Anonymous | TrustRadius Reviewer

Return on Investment

IBM B2B Cloud Services

  • We feel that IBM B2B Cloud Services will drive down our maintenance costs because my group is no longer responsible for patching and maintaining infrastructure.
  • High availability of IBM B2B Cloud Services will allow us to have a greater up time with less downtime.
  • Having a single platform where all B2B integrations are shown and presented in a single interface will allow us to quickly and effectively manage those integrations and see which ones are really needed. A single view will provide instant visibility into any sort of problems that may arise as well.
Anonymous | TrustRadius Reviewer

Verint Community (Telligent)

  • Helps us capture information better and share widely.
  • Accelerate best practices.
  • Increases find ability of information and people.
  • Saves time.
  • Reduces support costs.
  • Helps us reach out strategic objectives & maintain competitive advantage.
Anonymous | TrustRadius Reviewer

Pricing Details

IBM B2B Cloud Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Verint Community (Telligent)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

IBM B2B Cloud Services
8.6
Verint Community (Telligent)
8.8

Likelihood to Renew

IBM B2B Cloud Services
Verint Community (Telligent)
10.0

Usability

IBM B2B Cloud Services
Verint Community (Telligent)
8.7

Support Rating

IBM B2B Cloud Services
Verint Community (Telligent)
8.3

Add comparison