What users are saying about
60 Ratings
60 Ratings
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Score 7.7 out of 100
12 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

IBM BPM

Have your process first on paperIts important to first document the process before venturing into BPMS. It will save a lot of pain and heartaches. A BPM tool is nomagic bullet, it merely automates your process. Its upto you to put visibility and tracking on top of it. Provide monitoring so thatyou get a chance to improve your process continously.BPM is not an applicationIf you are trying to build an application with BPM, chances are that your are alraedy failing. BPM must be a strategic initiative for anorganization. Yes, you build Dashboards, Reports and other software in BPMS, however you do it at a process level not at an applicationlevel.http://bpmstech.blogspot.com/2011/05/bpm-initiative.htmlKnow the difference between process data and business datahttp://bpmstech.blogspot.com/2011/05/lombardi-best-practices.htmlhttp://bpmstech.blogspot.com/2012/02/bpm-system-architecture.html
Prasanna Selvaraj | TrustRadius Reviewer

Kofax TotalAgility

The platform is an excellent solution for companies looking for a workflow automation system that can be used across departments and its return on investment becomes apparent once it is introduced in production for a business. Its ability to route work tasks dynamically between employees and outside parties, implement SLAs, and get information to a back-end source is excellent.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

IBM BPM
2.0
Kofax TotalAgility
9.0
Dashboards
IBM BPM
2.0
Kofax TotalAgility
10.0
Standard reports
IBM BPM
2.0
Kofax TotalAgility
10.0
Custom reports
IBM BPM
2.0
Kofax TotalAgility
7.0

Process Engine

IBM BPM
8.0
Kofax TotalAgility
6.7
Process designer
IBM BPM
9.0
Kofax TotalAgility
8.0
Process simulation
IBM BPM
7.0
Kofax TotalAgility
1.0
Business rules engine
IBM BPM
10.0
Kofax TotalAgility
9.0
SOA support
IBM BPM
9.0
Kofax TotalAgility
Process player
IBM BPM
8.0
Kofax TotalAgility
Support for modeling languages
IBM BPM
8.0
Kofax TotalAgility
6.4
Form builder
IBM BPM
8.0
Kofax TotalAgility
8.0
Model execution
IBM BPM
5.0
Kofax TotalAgility
8.0

Collaboration

IBM BPM
4.0
Kofax TotalAgility
Social collaboration tools
IBM BPM
4.0
Kofax TotalAgility

Content Management Capabilties

IBM BPM
8.0
Kofax TotalAgility
Content management
IBM BPM
8.0
Kofax TotalAgility

Pros

IBM BPM

  • System does a great job normalizing business process and automating order processing tasks. Before TeamWorks, the process was much more manual and more expensive staff ($65k to $70K) were required to manage the process. Since implementing TeamWorks, we need much lower-skilled workers to manage order processing.
  • System ensures that we have consistent data across all systems.
  • Rules engine is really the “company playbook” – it is the heart and soul of how the company works. It handles thousands of orders per day
Anonymous | TrustRadius Reviewer

Kofax TotalAgility

  • Ease of use. The drag and drop configuration to create the processes makes the product easy to use and configure. Most of the icons are intuitive on what they are and how to use them. The use of the colored icons for each value also helps to know that that value is looking for.
  • Forms. The capture forms are easy to create and maintain. A new field can be added to the Extraction group and then the capture form is regenerated and that field is automatically added to the form with all the proper attributes. If an additional check box or field is added to the form, that field stays when regenerated. This differs from KTA 6.0.
  • Kofax has done pretty well integrating all the pieces of Kofax into one product. KC (Kofax Capture), KIC (Kofax Import Connector), KTM (Kofax Transformation Module with OCR), and workflow are all combined into KTA (Kofax Total Agility). This lets all of these features work together in one product. Kofax does keep adding more to the functions that maybe were left out original version. This makes Kofax Total Agility a robust product.
Gail Perian | TrustRadius Reviewer

Cons

IBM BPM

  • Performance - due to high I/O with DB some of the times the flow responds slowly to changes.
  • Supporting coarse-grained services. Some of the services with nested objects and cyclical references do not generate the types on the BPM side.
  • Support a higher number of in flight instances - the system chokes and behaves erratically once the active instances goes above 20K.
Keshava Murthy B S | TrustRadius Reviewer

Kofax TotalAgility

  • Exception management within the platform can certainly be improved upon. If a job is suspended for any particular issue integrations can be put in place to attempt to handle them but it is kludgy and does not always work as anticipated.
  • The administration interface is based on Microsoft Silverlight which limits it to certain versions of Internet Explorer and the interface has seen better days. Their other application, Kofax Kapow, has a much more mature and intuitive interface. This supposedly is being replaced in the next major iteration but I have doubts it will be successfully done.
  • The product is expensive. It is also the Cadillac of workflow platforms with document transformation built in. In many cases the product can do what you want it to do but there may be other more cost effective platforms.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

IBM BPM

IBM BPM 8.0
Based on 4 answers
This particular decision will be made by other people. Overall IBM BPM is the best BPM engine that I have worked with. It is implemented at our company and IT and business are already somewhat familiar with it. Therefore if asked I will recommend renewal as long as the price is reasonable.
Anonymous | TrustRadius Reviewer

Kofax TotalAgility

No score
No answers yet
No answers on this topic

Usability

IBM BPM

IBM BPM 8.0
Based on 2 answers
• The system is easy enough to use but, by definition, is a complex tool. However, they have done a good job generally balancing tool complexity / capability with usability. When comparing to MS Biz Talk, for example, Biz Talk has less functionality but is actually harder to use.
• Software is very flexible. For somebody with the right technical background, it’s quite easy to write some Java code to overcome any hurdles or make the product do what is needed
Anonymous | TrustRadius Reviewer

Kofax TotalAgility

No score
No answers yet
No answers on this topic

Support

IBM BPM

IBM BPM 9.0
Based on 1 answer
• Always get a response to a support ticket in less than 2 hours
• Urgent tickets are usually responded to within 15 minutes
• Support staff generally are familiar with our setup and it’s not necessary to explain things multiple times – frequently talk to the same person who is very familiar with our setup
Anonymous | TrustRadius Reviewer

Kofax TotalAgility

No score
No answers yet
No answers on this topic

In-Person Training

IBM BPM

IBM BPM 9.0
Based on 1 answer
• Attended on premise sysadmin training for 4 days, 8 hours per day. Although further follow-up training was available, I never felt the need to go back. Training was very hands-on with real modeling (rather than just following a manual). Very effective.
Anonymous | TrustRadius Reviewer

Kofax TotalAgility

No score
No answers yet
No answers on this topic

Implementation

IBM BPM

IBM BPM 9.0
Based on 1 answer
• Very satisfied – not too difficult at all.
• We had a consultant available as part of our contract, but we didn’t really need to use (except for some advice on ActiveDirectory and single sign-on)
Anonymous | TrustRadius Reviewer

Kofax TotalAgility

No score
No answers yet
No answers on this topic

Alternatives Considered

IBM BPM

Pega Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product. However Pega, falls short on integration centric capabilities and very rigid to customize. On the other hand IBM comes with array of products which suits needs of varying degree. Advanced integration is solved by BPEL Process Server which has support for state based patterns and mediation. Dynamic rules and event management can be solved with WODM, Cloud to on-premise connectivity with Cast Iron, Enterprise gateway and security usecases with DataPower, Social BPM with IBM BPM , WODM, mobify with Worklight.Pega has a little bit of eveything here and there. It solves the dynamic rule management, brings out the flavor of Social BPM and mobility with Antenna ( I guess) and predictive analytics as well in one single suite. There are certain usecases which needs to have a little bit of everything, however this little bits and pieces of functionality when its blows, Pega would have problems to scale. With IBM its a bit nightmare to maintain a variety of technologies, however you can wish to go for one without the other and go for something only when you truly need it.Pega vs IBMIts difficult to pick a winner. In nutshell when you want a full scale BPM with rich integration capabilities go for IBM BPM. On the other hand if you hava mature integration capability already, Pega can yield quick results for you as well. Pega's strength is its methodology. IBM BPM's strength is integration. Actually you can't go wrong with both in terms of implementation. My strong recommendation is to invest time to process analysis and pick a good vendor to support consulting and implementation.
Prasanna Selvaraj | TrustRadius Reviewer

Kofax TotalAgility

Kofax TotalAgility is a beast of a package that gives you a thousand ways to tackle a problem, but it may not be the best platform for your needs. It is more of an enterprise platform that integrates well with other systems with moderate development time. Other packages may be cheaper, easier, and faster to implement depending on needs.
Anonymous | TrustRadius Reviewer

Scalability

IBM BPM

IBM BPM 10.0
Based on 1 answer
It scales from small team interactions to business processes serving thousands of employees, as well as straight-through-processing needs that go well beyond. Of course, scale is always in the eye of the beholder, but IBM BPM does a good job of giving you all of the hooks, APIs, and data that you need to take on whatever scaling approaches you need to meet the load
Scott Francis | TrustRadius Reviewer

Kofax TotalAgility

No score
No answers yet
No answers on this topic

Return on Investment

IBM BPM

  • In the case of retail origination, the back office required for processing was reduced by 50%. The cases sent to credit assessment were also reduced by 50%. The quality at the origin was improved by 10%.
  • By having detailed tracking for each request, the audit reports stopped being unfavorable.
  • It is a fundamental pillar in our digital growth, allowing us to align our processes to our business needs.
Efrain Pereiro | TrustRadius Reviewer

Kofax TotalAgility

  • Kofax TotalAgility is very expensive. Some customers have reported that using the KTA workflow has increased productivity and has a good ROI overall. The customers have not shared true numbers for me to give details.
Gail Perian | TrustRadius Reviewer

Pricing Details

IBM BPM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Kofax TotalAgility

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

IBM BPM
9.0
Kofax TotalAgility
8.0

Likelihood to Renew

IBM BPM
8.0
Kofax TotalAgility

Usability

IBM BPM
8.0
Kofax TotalAgility

Support

IBM BPM
9.0
Kofax TotalAgility

In-Person Training

IBM BPM
9.0
Kofax TotalAgility

Implementation

IBM BPM
9.0
Kofax TotalAgility

Scalability

IBM BPM
10.0
Kofax TotalAgility

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