What users are saying about
64 Ratings
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Top Rated
61 Ratings
64 Ratings
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Score 7.3 out of 100

OnBase by Hyland

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Top Rated
61 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

IBM BPM

Have your process first on paperIts important to first document the process before venturing into BPMS. It will save a lot of pain and heartaches. A BPM tool is nomagic bullet, it merely automates your process. Its upto you to put visibility and tracking on top of it. Provide monitoring so thatyou get a chance to improve your process continously.BPM is not an applicationIf you are trying to build an application with BPM, chances are that your are alraedy failing. BPM must be a strategic initiative for anorganization. Yes, you build Dashboards, Reports and other software in BPMS, however you do it at a process level not at an applicationlevel.http://bpmstech.blogspot.com/2011/05/bpm-initiative.htmlKnow the difference between process data and business datahttp://bpmstech.blogspot.com/2011/05/lombardi-best-practices.htmlhttp://bpmstech.blogspot.com/2012/02/bpm-system-architecture.html
Prasanna Selvaraj | TrustRadius Reviewer

OnBase by Hyland

The overall product itself is first class. The Hyland training department and the material provided is first class as well. The solution is scalable and agile. Because a solution can be configured with no coding required, it can meet needs without additional staffing. Solutions with Hyland can also be built on to. So, say you start with a small scan, index, and retrieve function and then later want to add on a workflow piece, you can take the same information, system and add on to the solution. From there, an organization can add on additional functions like work view/case management, advanced capture, and other modules to grow the solution.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

IBM BPM
8.6
OnBase by Hyland
Dashboards
IBM BPM
8.9
OnBase by Hyland
Standard reports
IBM BPM
7.9
OnBase by Hyland
Custom reports
IBM BPM
8.9
OnBase by Hyland

Process Engine

IBM BPM
7.5
OnBase by Hyland
Process designer
IBM BPM
8.0
OnBase by Hyland
Process simulation
IBM BPM
8.0
OnBase by Hyland
Business rules engine
IBM BPM
7.0
OnBase by Hyland
SOA support
IBM BPM
5.0
OnBase by Hyland
Process player
IBM BPM
7.0
OnBase by Hyland
Support for modeling languages
IBM BPM
8.0
OnBase by Hyland
Form builder
IBM BPM
8.0
OnBase by Hyland
Model execution
IBM BPM
9.0
OnBase by Hyland

Collaboration

IBM BPM
5.0
OnBase by Hyland
Social collaboration tools
IBM BPM
5.0
OnBase by Hyland

Content Management Capabilties

IBM BPM
8.0
OnBase by Hyland
Content management
IBM BPM
8.0
OnBase by Hyland

Enterprise Content Management

IBM BPM
OnBase by Hyland
8.9
Content capture & imaging
IBM BPM
OnBase by Hyland
9.2
File sync, storage & archiving
IBM BPM
OnBase by Hyland
9.9
Document management
IBM BPM
OnBase by Hyland
9.6
Records management
IBM BPM
OnBase by Hyland
8.0
Content search & retrieval
IBM BPM
OnBase by Hyland
9.0
Enterprise content collaboration
IBM BPM
OnBase by Hyland
8.7
Content publishing & creation
IBM BPM
OnBase by Hyland
7.5
Security, risk management & information governance
IBM BPM
OnBase by Hyland
9.8
Contract lifecycle management
IBM BPM
OnBase by Hyland
9.0
Automated workflows
IBM BPM
OnBase by Hyland
9.4
Artificial intelligence
IBM BPM
OnBase by Hyland
6.7
Mobile support
IBM BPM
OnBase by Hyland
8.5
Integration
IBM BPM
OnBase by Hyland
9.9

Pros

IBM BPM

  • System does a great job normalizing business process and automating order processing tasks. Before TeamWorks, the process was much more manual and more expensive staff ($65k to $70K) were required to manage the process. Since implementing TeamWorks, we need much lower-skilled workers to manage order processing.
  • System ensures that we have consistent data across all systems.
  • Rules engine is really the “company playbook” – it is the heart and soul of how the company works. It handles thousands of orders per day
Anonymous | TrustRadius Reviewer

OnBase by Hyland

  • Integration with third party applications is amazing. Being able to get documents and information through email, folder importing, mainframe screens, other applications, and xml/csv streams was simple, powerful, and effective.
  • The Application Enabler utility is one of the best I've seen which allows integration with 3rd party applications to easily pull up and locate related information within an Onbase system.
  • The administration of the platform is simple and with minimal training can be maintained by a regular system administrator.
Anonymous | TrustRadius Reviewer

Cons

IBM BPM

  • The system gets crashed when many instances go into the queue stage. The system even crashes and sometimes restarts automatically when the load on the server increases. We had to develop a separate software for this and maintain the same.
  • We cannot manipulate the data during run time. It is difficult to develop user-interfaces with complex functionality.
  • In order to consume external services that follow HTTP protocol, we need to use IDE for that, and consuming services from IDE takes a lot of time to give a response.
Anonymous | TrustRadius Reviewer

OnBase by Hyland

  • Lack of feature parity between clients. Some features are supported in Thick Client, but not in Unity Client (Or the other way around).
  • Confusing menu structures within administrative programs. Lots of bouncing between programs in order to configure or tweak things.
  • Report Services is an additional license and should be included with the base product.
Andrew Yoder | TrustRadius Reviewer

Likelihood to Renew

IBM BPM

IBM BPM 8.0
Based on 4 answers
This particular decision will be made by other people. Overall IBM BPM is the best BPM engine that I have worked with. It is implemented at our company and IT and business are already somewhat familiar with it. Therefore if asked I will recommend renewal as long as the price is reasonable.
Anonymous | TrustRadius Reviewer

OnBase by Hyland

OnBase by Hyland 9.1
Based on 3 answers
Onbase is a multifunctional application that can integrate with nearly anything.
Anonymous | TrustRadius Reviewer

Usability

IBM BPM

IBM BPM 8.0
Based on 2 answers
• The system is easy enough to use but, by definition, is a complex tool. However, they have done a good job generally balancing tool complexity / capability with usability. When comparing to MS Biz Talk, for example, Biz Talk has less functionality but is actually harder to use.
• Software is very flexible. For somebody with the right technical background, it’s quite easy to write some Java code to overcome any hurdles or make the product do what is needed
Anonymous | TrustRadius Reviewer

OnBase by Hyland

OnBase by Hyland 7.7
Based on 8 answers
As long as you know the document type you're looking for, OnBase is great. If you don't know the document type, you could have to look through many to find what you need. Or you could use a Custom Query, but then you have to learn which one to use. This is for the general user trying to retrieve documents. An Admin, or someone that uses OnBase daily will not have this issue and will consider easier to use.
Sheila Shaver | TrustRadius Reviewer

Support Rating

IBM BPM

IBM BPM 8.0
Based on 2 answers
Issues can be raised through tickets and it works based on the priority of the issue. The Support Team response is also good and the solution is provided in a short span of time. In a case where the issue is serious, they try to find out the root cause and provide an alternative for it.
Anonymous | TrustRadius Reviewer

OnBase by Hyland

OnBase by Hyland 9.2
Based on 15 answers
I have had exceptional support from Hyland; however, I am a direct customer from Hyland and receive support directly from Hyland support technicians. I have heard complaints from other customers who have partner relationships as then the support is 100% driven through the partner and you are dependent on the skills and abilities of your partner corporate support team.
Beverly Ehlbeck | TrustRadius Reviewer

In-Person Training

IBM BPM

IBM BPM 9.0
Based on 1 answer
• Attended on premise sysadmin training for 4 days, 8 hours per day. Although further follow-up training was available, I never felt the need to go back. Training was very hands-on with real modeling (rather than just following a manual). Very effective.
Anonymous | TrustRadius Reviewer

OnBase by Hyland

No score
No answers yet
No answers on this topic

Implementation Rating

IBM BPM

IBM BPM 9.0
Based on 1 answer
• Very satisfied – not too difficult at all.
• We had a consultant available as part of our contract, but we didn’t really need to use (except for some advice on ActiveDirectory and single sign-on)
Anonymous | TrustRadius Reviewer

OnBase by Hyland

OnBase by Hyland 10.0
Based on 1 answer
N/a was not part of this decision process.
Anonymous | TrustRadius Reviewer

Alternatives Considered

IBM BPM

Pega Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product. However Pega, falls short on integration centric capabilities and very rigid to customize. On the other hand IBM comes with array of products which suits needs of varying degree. Advanced integration is solved by BPEL Process Server which has support for state based patterns and mediation. Dynamic rules and event management can be solved with WODM, Cloud to on-premise connectivity with Cast Iron, Enterprise gateway and security usecases with DataPower, Social BPM with IBM BPM , WODM, mobify with Worklight.Pega has a little bit of eveything here and there. It solves the dynamic rule management, brings out the flavor of Social BPM and mobility with Antenna ( I guess) and predictive analytics as well in one single suite. There are certain usecases which needs to have a little bit of everything, however this little bits and pieces of functionality when its blows, Pega would have problems to scale. With IBM its a bit nightmare to maintain a variety of technologies, however you can wish to go for one without the other and go for something only when you truly need it.Pega vs IBMIts difficult to pick a winner. In nutshell when you want a full scale BPM with rich integration capabilities go for IBM BPM. On the other hand if you hava mature integration capability already, Pega can yield quick results for you as well. Pega's strength is its methodology. IBM BPM's strength is integration. Actually you can't go wrong with both in terms of implementation. My strong recommendation is to invest time to process analysis and pick a good vendor to support consulting and implementation.
Prasanna Selvaraj | TrustRadius Reviewer

OnBase by Hyland

We utilized another product prior to OnBase but we were alerted that there were possible issues with solvency of the company. We were able to switch to OnBase. There are two other groups in our company that are using products (Alfresco and an internally created program) to share PDF files of drawings with others. While I have not used these programs here are some comments I have heard. These two particular software programs are limited to sharing only PDF files with users. This is to make sure that the native file is not downloaded and edited by anyone who so desires to make changes. Control of the master electronic drawing file is not possible in these programs
Anonymous | TrustRadius Reviewer

Scalability

IBM BPM

IBM BPM 10.0
Based on 1 answer
It scales from small team interactions to business processes serving thousands of employees, as well as straight-through-processing needs that go well beyond. Of course, scale is always in the eye of the beholder, but IBM BPM does a good job of giving you all of the hooks, APIs, and data that you need to take on whatever scaling approaches you need to meet the load
Scott Francis | TrustRadius Reviewer

OnBase by Hyland

No score
No answers yet
No answers on this topic

Return on Investment

IBM BPM

  • It has added value to the upper management to give visibility into what is happening at any time in the enterprise.
  • Boosted employee morale because it gives them all the information to work the case/task in a single location.
  • Identifies bottlenecks and improves the turnover.
Keshava Murthy B S | TrustRadius Reviewer

OnBase by Hyland

  • We have leveraged OnBase to automate many tasks that have been paper driven in the past and are now electronic.
  • Because OnBase is so versatile, it has been the solution for projects that otherwise would have caused the system to purchase another application.
Anonymous | TrustRadius Reviewer

Pricing Details

IBM BPM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM BPM Editions & Modules

Additional Pricing Details

OnBase by Hyland

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OnBase by Hyland Editions & Modules

Edition
OnBase$25,0001
  1. one-time purchase
Additional Pricing Details

Rating Summary

Likelihood to Recommend

IBM BPM
8.0
OnBase by Hyland
9.1

Likelihood to Renew

IBM BPM
8.0
OnBase by Hyland
9.1

Usability

IBM BPM
8.0
OnBase by Hyland
7.7

Support Rating

IBM BPM
8.0
OnBase by Hyland
9.2

In-Person Training

IBM BPM
9.0
OnBase by Hyland

Implementation Rating

IBM BPM
9.0
OnBase by Hyland
10.0

Scalability

IBM BPM
10.0
OnBase by Hyland

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