What users are saying about
47 Ratings
13 Ratings
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Score 8.8 out of 100
47 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

IBM Case Manager

Having worked with IBM Case Manager for around 4 years and seen multiple projects go live and supported in live using Case Manager, I would safely say that Case Manager (depending on the physical architecture) can be a very stable solution for entities that have many workflows that usually need customization, and will do the task required efficiently. This is definitely based on the skill of the development team, but if you know it well enough you can get good results out of it.
Ahmed Anwar Nasr | TrustRadius Reviewer

K2 Software

Not well suited for:
- automation of knowledge work (Adaptive/Dynamic Case Management);
- use cases requiring application of very advanced business rules. There is a third party business rules engine that works well with K2 though;
- Java engineers- wanna-be-BPM consultants - K2 is best suited for Business Technologists aka Citizen Developers;
- outsourcing based delivery model - you need to train your onshore people;
- teams and companies that don't want to learn on their own. if you want to outsource your DPA program to a foreign based IT services provider, pick a different vendor;

Well suited for:
- 60-70% of all digital process automation uses cases you will find in your organization;
- department and enterprise-grade process automation applications;
- Citizen Developer adoption;
- integration intensive use cases;
- software teams not afraid to extend K2 with their own code through well-documented APIs;
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

IBM Case Manager
K2 Software
7.4
Dashboards
IBM Case Manager
K2 Software
7.4
Standard reports
IBM Case Manager
K2 Software
7.4
Custom reports
IBM Case Manager
K2 Software
7.2

Process Engine

IBM Case Manager
K2 Software
8.0
Process designer
IBM Case Manager
K2 Software
8.9
Process simulation
IBM Case Manager
K2 Software
7.6
Business rules engine
IBM Case Manager
K2 Software
8.0
SOA support
IBM Case Manager
K2 Software
7.8
Process player
IBM Case Manager
K2 Software
8.9
Support for modeling languages
IBM Case Manager
K2 Software
7.6
Form builder
IBM Case Manager
K2 Software
6.9
Model execution
IBM Case Manager
K2 Software
8.2

Collaboration

IBM Case Manager
K2 Software
7.8
Social collaboration tools
IBM Case Manager
K2 Software
7.8

Content Management Capabilties

IBM Case Manager
K2 Software
7.6
Content management
IBM Case Manager
K2 Software
7.6

Pros

IBM Case Manager

  • IBM Case Manager provide case builder to build customer solution that create your case types, workflows, relevant document types that connect with cases, and capability of authorizing people to access through different roles.
  • IBM Case Manager provides lot extensive case REST API which allows applications to integrate with IBM Case Manager and Content Engine.
  • IBM Case Manager comes with one of the admin client tool which is very easy for an administrator to manage the solution deployments.
Anonymous | TrustRadius Reviewer

K2 Software

  • K2 BlackPearl provides better versioning of processes than other BPM products I have used. Because of the feature-rich capabilities available being built on the MS Workflow framework, you can ultimately reach the level of code customization you need - but also leverage the tooling and code automating features of K2.
  • Its level of extensibility is fantastic. To say it is extensible and interoperable means a lot, because a lot of products SAY you can extend a feature, but it requires ripping out the kitchen of the house. K2 Blackpearl doesn't require kitchen replacement... you can upgrade the sink, replace the cabinetry, and extend pretty much everything. I have not run into a situation in the 6 years of using the product that I could NOT customize/extend a capability.
  • K2 Blackpearl's physical architecture options are plentiful. If you understand the product components and the granularity of the specific business need, you can provide an accurate blueprint installation of the product initially, and adapt or scale the product capabilities with relative ease via configuration and distributed options. They even offer training on physical infrastructure deployments if you are concerned about future use or growth.
Brent Heezen | TrustRadius Reviewer

Cons

IBM Case Manager

  • User experience
  • Developer experience
  • Deployment model
Ahmed Anwar Nasr | TrustRadius Reviewer

K2 Software

  • Better integration with TFS automated build tools is one feature that is missing out of box. My organization has controls on code migration and deployment and use TFS for other code and builds. We cannot use the automated build for K2 workflow projects.
  • Ability to define business rules in external rules engine/repository which can be used by workflow processes
Ajay Mandke | TrustRadius Reviewer

Likelihood to Renew

IBM Case Manager

IBM Case Manager 4.0
Based on 1 answer
Even though we have great experience developing, maintaining, and supporting applications developed on Case Manager, IBM is starting to kill this product in favor of IBM BPM. BPM provides more or less the same functionalities we use from Case Manager, so we started shifting sales towards the new product to benefit from continued support.
Ahmed Anwar Nasr | TrustRadius Reviewer

K2 Software

K2 Software 8.1
Based on 7 answers
While K2 blackpearl is powerful, it shouldn't be an automatic selection for all situations. A careful analysis of business requirements, cost, and projected long-term use is required before choosing a K2 offering over a competitor, as is true with almost any other business product. The more hands-on development you can get with K2 blackpearl the better you will be at determining if it's the correct product for your needs. Don't let a sales pitch sway you into purchasing or using the product; experience what it can do for yourself!
Anonymous | TrustRadius Reviewer

Usability

IBM Case Manager

No score
No answers yet
No answers on this topic

K2 Software

K2 Software 8.9
Based on 3 answers
K2 platform has multiple designers (Web based designer ,k2 studio, visual studio) each targeted at business analysts,power users, and developers. The platform provides consistent web experience in workspace navigation for users and admins and provides excellent reports out of box.
Ajay Mandke | TrustRadius Reviewer

Support Rating

IBM Case Manager

No score
No answers yet
No answers on this topic

K2 Software

K2 Software 10.0
Based on 2 answers
They were always super helpful when I was learning how to use the program, and assisted me frequently when I came across unknown errors in the workspace
Kristen Roskob | TrustRadius Reviewer

Online Training

IBM Case Manager

No score
No answers yet
No answers on this topic

K2 Software

K2 Software 9.0
Based on 1 answer
It was a complete online training with virual machine provided by K2. All the infrastructure was set up before hand. The training material was pretty thorough. The instructor was knowledgeable.
Overall the training program was well designed and planned.
Deepak Kadam | TrustRadius Reviewer

Alternatives Considered

IBM Case Manager

IBM Case manager suites comes with bunch of underlying products, 1. Content Platform Engine, 2. IBM Content Navigator which provide rich user interface and room for customization's, 3. IBM Case Manager admin client, Case builder 4. Extensive Case Manager Rest API 5. User friendly configuration tool for configuring case manager environment and many more. And we feel this is one of the leading product that provides shared service platform.
Anonymous | TrustRadius Reviewer

K2 Software

What previously stood K2 apart from Nintex was purely the ability to have workflows executed outside of SharePoint. Nintex are due to release a product that resides in Azure that provides this feature as well. K2 should really look into redesigning the development GUIs they are not good at all, and perhaps look at providing a cloud solution to mitigate the risk of clients having to maintain hardware as well as their workflow solutions.
Paul Keys | TrustRadius Reviewer

Return on Investment

IBM Case Manager

  • We have been seeing organizations who implemented ICM had faster processing of their transactions.
  • We have been seeing organizations who implemented ICM found improved customer service
Anonymous | TrustRadius Reviewer

K2 Software

  • Positive impact on process discipline.
  • Excellent tools for measure process cycle time, identifying process delays, and making significant improvements to processes.
  • Increased efficiency through delivery of process information to stakeholders that minimizes delays, especially when processes are running across multiple time zones, and involve people who are traveling or away from their desktop.
Mark Johnston | TrustRadius Reviewer

Pricing Details

IBM Case Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM Case Manager Editions & Modules

Additional Pricing Details

K2 Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

K2 Software Editions & Modules

Edition
K2 Software$2000.001
K2 Software EnterpriseRequest a Quote
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

IBM Case Manager
6.0
K2 Software
8.7

Likelihood to Renew

IBM Case Manager
4.0
K2 Software
8.1

Usability

IBM Case Manager
K2 Software
8.9

Reliability and Availability

IBM Case Manager
K2 Software
8.0

Support Rating

IBM Case Manager
K2 Software
10.0

Online Training

IBM Case Manager
K2 Software
9.0

Implementation Rating

IBM Case Manager
K2 Software
9.0

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